Top 8 Operational Risk Management Software
Operational risk management software helps organizations identify, assess, and mitigate operational risks by offering risk assessment, incident tracking, and reporting capabilities.
Written by
Joel Witts
Technical Review by
Laura Iannini
Operational risk management is where most compliance programs fall apart. You need visibility into what can go wrong across your organization — failed controls, process breakdowns, third-party failures — but you’re drowning in spreadsheets and siloed assessments that give you no real picture of exposure.
The hard part isn’t finding a tool. It’s finding one that maps your actual risk landscape without forcing you into someone else’s framework. You need something that connects risks to controls, handles multiple compliance standards, and gives your leadership the financial context they actually care about, not just vulnerability counts.
We evaluated leading operational risk platforms across template coverage, workflow flexibility, third-party risk visibility, and how well each connects findings to actionable remediation. We reviewed customer deployments and operational feedback to understand where vendor claims about ease of use hold up in production and where they don’t.
This guide gives you the testing insights and decision framework to match the right platform to your organization’s risk complexity, team size, and compliance obligations.
Our Recommendations
We found that the top options here excel at different goals. Pick based on your team’s priorities.
- Best Overall Pick: Mitratech Alyne — Over 1,500 pre-built templates cover major frameworks including ISO 27001, SOC 2, and NIST. Support response times can fall short during high-demand periods.
- Best for large enterprises with complex risk structures: Archer Enterprise and Operational Risk Management — Risk catalog, RCSA workflows, and loss event tracking in one connected environment. Meaningful customization typically requires a dedicated administrator and external consulting resources.
- Best for organizations connecting audit and risk data: AuditBoard RiskOversight — Automated risk assessment distribution removes manual chasing and speeds up aggregation. Control cloning is not supported, requiring teams to recreate controls from scratch.
- Best for leadership-level strategic risk visibility: Diligent Enterprise Risk Management — Customizable storyboards pull risk data into digestible leadership reports without manual effort. Configuration flexibility in some modules falls short of competing GRC platforms.
- Best for enterprise risk functions with dedicated resources: IBM OpenPages — Watson AI surfaces risk patterns early and automates monitoring across GRC functions. Steep learning curve and complex UI slow adoption for new and occasional users.
- Best for teams that want to own their platform configuration: LogicGate Risk Cloud — Build and modify risk workflows without coding, developer support, or vendor tickets. Initial setup is demanding and rewards teams with prior GRC program experience.
- Best for organizations spanning vendor risk and regulatory compliance: Onspring Risk Management — Framework coverage spans NIST, ISO, CMMC, FedRAMP, HIPAA, HITRUST, and FISMA in one platform. Initial usability requires investment, with specific frameworks needing extra configuration.
- Best for compliance and audit teams centralizing risk data: Resolver Enterprise Risk Management — Automated workflows, alerts, and approvals reduce manual overhead across compliance and audit functions. UI feels dated compared to newer GRC platforms, creating friction for less experienced users.
Mitratech Alyne is a cloud-based GRC platform built for risk and compliance teams managing regulatory obligations across multiple frameworks. Its standout feature is a library of over 1,500 pre-configured templates mapped to standards like ISO 27001, SOC 2, NIST CSF, and SOX.
AI That Actually Speeds up Compliance Mapping
Alyne’s AI engine reads internal policies and regulatory text, then automatically maps requirements across frameworks. That cross-mapping alone saves significant hours during audit prep. We found the no-code workflow builder particularly effective for non-technical staff configuring risk assessments, dashboards, and controls without developer support.
Real-time dashboards consolidate enterprise and third-party risk into a single view.
What Customers Are Saying
Customers consistently highlight ease of use as a strength. Creating custom assessments and aligning them to control sets gets positive marks, especially for evidence collection workflows. The platform picks up quickly without a steep learning curve. However, according to some user reviews, Support response times fall short of expectations during high-demand periods.
Right Fit for Regulated Enterprises
We think Alyne works best for mid-size to large enterprises in regulated industries juggling multiple compliance frameworks at once. If your team needs to embed risk management across business units while keeping audit readiness continuous, this fits well.
Smaller organizations with a single-framework focus won’t need this level of depth. Based on our review, the template library and AI-powered mapping make it a strong choice for complex, multi-standard compliance environments.
Strengths
- Over 1,500 pre-built templates cover major frameworks including ISO 27001, SOC 2, and NIST
- AI engine automates cross-mapping of requirements across multiple regulatory standards
- No-code workflow builder lets non-technical staff configure risk assessments independently
- Real-time dashboards consolidate enterprise and third-party risk in one view
Cautions
- Some users have noted that support response times fall short of expectations during high-demand periods
- Some users report that occasional platform lag and slow load times reported by customers
Archer Enterprise and Operational Risk Management
Archer is a mature GRC platform built for large enterprises managing operational risk across complex business structures. It covers the full risk lifecycle, connecting risk identification, control assessments, loss events, and key indicators in one place.
Risk Catalog, Assessments, and Indicators Connected
Archer consolidates a lot of ground. The risk catalog, RCSA workflows, loss event tracking, and key risk indicator monitoring work together in one environment. We found the dashboard functionality strong for executive visibility into operational risk posture across business units.
The platform supports both on-premises and SaaS deployment. We think that flexibility matters if your organization has data residency requirements or existing infrastructure commitments that make pure cloud difficult.
Customization Takes Real Investment
Customers praise the platform’s flexibility and workflow depth. Dashboards get consistent positive marks for surfacing RCSA results and risk status at a glance. Integration with other enterprise software holds up well too.
The implementation picture is more complex. Customers flag that meaningful customization, beyond standard configurations, often requires a dedicated Archer administrator plus external consulting support. Some also note a learning curve around navigation, with a UI that feels less intuitive than newer entrants to the GRC market.
The Right Fit for Resource-Ready Organizations
We think Archer suits large enterprises already running structured risk programs, with the internal headcount to support ongoing platform administration. If your organization needs deep customization for complex stakeholder workflows, the investment makes sense.
We saw consistent feedback that teams early in their GRC journey hit friction quickly. If that is your situation, newer platforms may offer faster value. But for mature risk functions, Archer’s depth is hard to replicate.
Strengths
- Risk catalog, RCSA workflows, and loss event tracking in one connected environment
- Dashboard visibility into operational risk posture supports executive and board reporting
- Flexible deployment with on-premises and SaaS options to match your infrastructure requirements
- Integrates well with existing enterprise software, reducing manual data transfer between systems
- Deep customization handles complex organizational risk structures and stakeholder workflows
Cautions
- Meaningful customization typically requires a dedicated administrator and external consulting resources
- Navigation carries a learning curve that slows onboarding for new users
- Default functionality lags behind newer GRC platforms in overall usability
AuditBoard RiskOversight
AuditBoard RiskOversight is built for audit, risk, and compliance teams that need a connected platform across all three disciplines. The real differentiator is how it ties risk assessments, controls, action plans, and key risk indicator monitoring together in one environment.
Risk Assessments That Don’t Require Chasing People
RiskOversight automates the distribution and collection of risk assessments. We found that the ability to run surveys or conduct structured interviews through the same platform removes a lot of manual coordination. Dynamic risk scoring aggregates criteria ratings automatically, cutting analyst time on data consolidation.
Dashboards and heatmaps surface your top risks clearly. Linking controls and mitigating activities across the broader AuditBoard platform makes it easier to track what is actually being done about identified risks.
Clean Interface, But Onboarding Matters
Customers say the interface is clean and easy to navigate. SOX and internal audit workflows get strong marks for stakeholder outreach and evidence collection.
Users have flagged two friction points. Control cloning is not well supported, meaning teams recreate controls from scratch each time. Customization is also narrower than some competing platforms. Teams that skip proper onboarding often leave significant feature depth unused.
Built for Teams That Share Risk and Audit Data
We think RiskOversight makes most sense for organizations where audit, risk, and compliance teams need to share data rather than operate in silos. The Fortune 500 adoption figures suggest it scales, but your team still needs to invest in setup and onboarding.
Based on our review, if you need tight integration between ERM and internal audit workflows, this is worth serious consideration. The automation reduces operational overhead without sacrificing visibility.
Strengths
- Automating risk assessment distribution removes manual chasing and speeds up aggregation significantly
- Dashboards and heatmaps give clear visibility into your top organizational risks
- Built-in workflows manage action plan creation, assignment, and remediation progress in one place
- Connected to AuditBoard's audit and compliance modules, keeping risk data in one place
- Clean, intuitive interface reduces the learning curve for compliance and audit teams
Cautions
- Control cloning is not supported, requiring teams to recreate controls from scratch
- Customization depth falls short of some competing GRC platforms for complex configurations
- Teams that skip structured onboarding often underutilize the platform's full feature set
Diligent Enterprise Risk Management
Diligent ERM is a risk platform built for organizations that need strategic risk visibility at the leadership level. It sits within the broader Diligent One platform, connecting ERM with audit, compliance, and board reporting functions.
Storyboards and Analytics That Surface Risk Patterns
The customizable storyboard functionality stands out. We found that pulling risk data from across the organization into reports tailored by role is one of the more practical ways to get leadership aligned on strategic priorities. The advanced analytics layer adds automated monitoring, identifying risk patterns without requiring additional headcount.
The platform supports customizable risk and control libraries aligned to industry frameworks and regulatory standards. Diligent’s security program follows NIST CSF and ISO 27001, which matters when evaluating a platform that holds sensitive risk data.
Intuitive UI, Trickier Under the Hood
Customers say navigation is intuitive and the interface is clean. Clear approval notifications and submission reminders help teams stay on top of audit cycles without manual chasing.
Users have flagged that some modules are less configurable than expected. Mapping risks across internal audit and operational risk assessments is cumbersome, with no master risk register to draw from. New users report the platform takes time to feel natural, though customer support during implementation gets consistent positive marks.
Built for Organizations Connecting ERM to the Board
We think Diligent ERM fits best where leadership visibility and executive risk reporting are the primary drivers. The storyboard and analytics features reward teams that invest time in initial setup.
Based on our review, if your risk function needs to connect ERM, audit, and compliance in one environment, the platform handles that well. The implementation support helps get your team operational faster.
Strengths
- Customizable storyboards pull risk data into digestible leadership reports without manual effort
- Advanced analytics detect risk patterns and automate monitoring without additional headcount requirements
- Connects ERM, audit, and compliance data across the Diligent One platform
- NIST CSF and ISO 27001 security standards protect sensitive risk data held in the platform
- Dedicated implementation support and regular follow-up sessions help teams reach full adoption faster
Cautions
- Configuration flexibility in some modules falls short of what competing GRC platforms offer
- No master risk register makes mapping risks across audit and operational functions cumbersome
- Platform takes time for new users to feel comfortable navigating its full feature set
IBM OpenPages
IBM OpenPages is an enterprise GRC platform built for organizations managing operational risk at scale. The Watson AI integration and Cognos Analytics engine set it apart from most GRC tools, bringing machine learning and business intelligence into risk and compliance workflows.
Risk Intelligence Powered by Watson and Cognos
OpenPages covers a broad operational risk scope. RCSAs, loss event management, scenario analysis, KRI tracking, and issue remediation all sit within one environment. We found that the Cognos Analytics integration adds real analytical depth, letting teams explore risk data well beyond standard reporting.
The Watson AI layer identifies patterns and surfaces emerging risks earlier than manual review. Your organization can customize dashboards, objects, and views to match specific business unit structures, making it effective for organizations spanning multiple business units or regulatory frameworks.
Powerful but Demanding to Operate
Customers say the platform becomes a reliable source of truth once embedded, especially during audits where consistent trails of decisions and ownership matter. The structured approach to risk assessments improves process discipline over time.
Users have flagged a steep learning curve and a UI that feels heavy, particularly for occasional users. Customization and reporting changes typically require admin involvement and careful planning. Customers also note that pricing reflects the enterprise positioning, making it a significant investment.
Built for Enterprise Risk Functions With Dedicated Resources
We think OpenPages suits large organizations with complex risk structures and the internal resource to manage and maintain the platform. If your team needs AI-powered pattern detection alongside deep GRC process management, the capabilities justify the investment.
Based on our review, organizations that invest in proper implementation and ongoing administration will get strong value over the long term. The consistency it builds pays dividends during regulatory reviews and audits.
Strengths
- Watson AI surfaces risk patterns early and automates monitoring across GRC functions
- Cognos Analytics integration brings business intelligence depth that most GRC platforms don't offer
- RCSAs, loss event management, scenario analysis, and KRI tracking in one environment
- Highly customizable to accommodate organizations managing risk across multiple business units and frameworks
- Becomes a reliable audit trail over time, building consistency across changing teams and requirements
Cautions
- Steep learning curve and complex UI slow adoption for new and occasional users
- Customization and reporting changes require admin support and careful planning to execute
- Enterprise pricing makes it a significant investment relative to lighter GRC alternatives
LogicGate Risk Cloud
LogicGate Risk Cloud is a GRC platform built for risk teams that need to adapt workflows quickly, without developer support or vendor involvement. The standout differentiator is Risk Cloud Quantify, which translates enterprise risk into financial impact figures using simulation models.
Workflows That Adapt Without Developer Involvement
Risk Cloud’s architecture connects risks, controls, business units, and risk owners dynamically. We found that building and modifying workflows without any coding is a practical advantage, especially for teams managing rapidly changing compliance requirements. Changes that would take weeks in traditional GRC platforms can happen in minutes.
Risk Cloud Quantify adds a layer most GRC tools skip. It uses simulations to put financial numbers behind risk decisions, giving your executive team a language they understand when prioritizing investments.
Flexible, But Setup Rewards GRC Experience
Customers say the platform eliminates manual spreadsheet work in GRC and brings risks, audits, and controls into a single dashboard. Automated controls tracking and assessment reminders get strong marks for reducing manual coordination overhead.
Users have flagged that initial configuration is demanding, particularly without prior GRC program experience. Dashboard creation requires manual effort, and some advanced reporting scenarios need additional configuration or external tooling. Occasional performance slowness has been noted, though customers report this has improved with recent updates.
Scales Well for Teams That Own Their Configuration
We think Risk Cloud fits best for risk teams that want to own their platform configuration without constant vendor involvement. If your organization has GRC expertise internally and needs a platform that evolves with your program, the flexibility pays off.
Based on our review, if your team is earlier in its GRC maturity, budget time for setup. The depth is there once you get past initial configuration.
Strengths
- Build and modify risk workflows without coding, developer support, or vendor tickets
- Risk Cloud Quantify converts risk exposure into financial impact figures using simulations
- Dynamic connections between risks, controls, and business units adapt as your program grows
- Automated controls tracking and assessment reminders reduce manual coordination workload across teams
- Teams can fix and update workflows independently, in minutes, without vendor support
Cautions
- Initial setup is demanding and rewards teams with prior GRC program experience
- Creating dashboards for controls visibility requires more manual configuration than most teams expect
- Some advanced reporting scenarios require external tools or additional configuration to complete
Onspring Risk Management
Onspring is a GRC platform built around workflow automation and live reporting, without requiring any coding to configure. It covers a wide range of use cases, from enterprise risk and vendor risk to internal audit and ITSM, within one environment.
Framework Coverage and External Risk Intelligence
We found the framework coverage more extensive than most platforms in this space. Onspring supports NIST, ISO, CMMC, FedRAMP, HIPAA, HITRUST, and FISMA. Integrations with RapidRatings, SecurityScorecard, RiskRecon, and BitSight bring external risk signal directly into the platform, useful if your vendor risk program depends on current external threat data.
Executive dashboards, live reporting, and advanced formula support let your team build reports leadership actually uses. Data sharing across InfoSec, audit, compliance, and legal reduces the manual coordination that slows most GRC programs down.
Strong Automation, But Usability Varies
Customers say the automation and customization depth saves significant time once workflows are built out. Responsive customer support and integrations with ServiceNow and Slack get consistent positive marks.
Users have flagged that the platform’s flexibility comes with a learning curve. Initial usability is a friction point for some teams, with frameworks like HIPAA and SOC 2 needing additional configuration. Reporting customization takes time to master, and interface updates can require retraining for end users.
Built for Teams That Can Invest in Setup
We think Onspring fits best for organizations with the time and resources to configure the platform properly. The framework coverage and external integrations make a strong case if your risk program spans vendor risk and regulatory compliance simultaneously.
Based on our review, if your team has GRC experience and can invest in onboarding, Onspring rewards that with real operational efficiency. The implementation support helps accelerate the initial rollout.
Strengths
- Framework coverage spans NIST, ISO, CMMC, FedRAMP, HIPAA, HITRUST, and FISMA in one platform
- Integrations with RapidRatings, SecurityScorecard, RiskRecon, and BitSight add live external risk data
- Workflow automation and findings management reduce manual coordination across audit, risk, and compliance functions
- Executive dashboards and live reporting give leadership visibility without additional data processing overhead
- Responsive implementation support and active customer success help teams reach full adoption faster
Cautions
- Initial usability requires investment, with specific frameworks needing extra configuration to align properly
- Reporting customization has a learning curve and takes time to master fully
- Interface updates occasionally require end user retraining, adding overhead for platform administrators
Resolver Enterprise Risk Management
Resolver, owned by Kroll, is a GRC platform focused on connecting risks, controls, and compliance data in one environment. It targets compliance, internal audit, and internal control teams looking to replace disconnected spreadsheets with structured automated workflows.
Risk Registers, Dashboards, and Workflow Automation
Resolver’s risk register sits at the core, with automated workflows, alerts, and approvals reducing manual chasing across teams. We found the direct access to dashboards and visualizations practical for teams running regular risk reviews. Connecting risk and control data makes explaining exposure to leadership more straightforward.
Business continuity planning and operational risk management are supported alongside core ERM functions. The Kroll backing adds credibility for organizations in regulated industries that need to demonstrate a structured risk program.
What Customers Say Day-to-Day
Customers say the platform replaces disconnected spreadsheets and standardizes how teams record and manage risks. Quarterly risk reviews and ad hoc updates both work well within the single environment, and collaboration improves when everyone is working from the same data set.
Users have flagged two consistent friction points. The UI feels dated compared to newer GRC platforms, which creates adoption challenges with less experienced users. Some also report issues with the Microsoft Word web app integration and limitations around document editing workflows.
Right for Audit and Compliance Teams Centralizing Risk Data
We think Resolver is a good fit for compliance and internal audit teams that need structured risk centralization without complex platform overhead. The implementation support and built-in best practices help teams get operational faster.
Based on our review, if your organization is still managing risk across spreadsheets and needs a structured step up, Resolver delivers that transition well. There is a configuration learning curve, but the operational gains justify it.
Strengths
- Automated workflows, alerts, and approvals reduce manual overhead across compliance and audit functions
- Risk register and control tracking replace disconnected spreadsheets in one centralized environment
- Direct dashboard and visualization access supports quarterly risk reviews and leadership reporting
- Business continuity planning and operational risk management covered alongside core ERM functions
- Kroll ownership adds credibility for regulated industries, backed by structured implementation support
Cautions
- UI feels dated compared to newer GRC platforms, creating friction for less experienced users
- Microsoft Word web app integration has reported bugs affecting document editing workflows
- Configuration takes time to learn, requiring upfront investment before the platform runs smoothly
What To Look For: Key Evaluation Criteria
When evaluating solutions in this category, we’ve identified the essential criteria. Here’s the checklist of questions you should be asking:
Framework Coverage: Does the platform support the compliance standards your organization operates under? How many frameworks ship pre-mapped versus requiring custom configuration?
Workflow Flexibility: Can your team build and modify risk workflows without developer support or vendor tickets? How quickly can you adapt when regulatory requirements change?
Third-Party Risk Integration: Does the platform bring in external risk signal from providers like SecurityScorecard or RiskRecon? How does it connect vendor risk to your broader risk register?
Reporting and Leadership Visibility: Can you generate reports that satisfy compliance auditors and give executives the financial context they need? Are dashboards actionable or just informational?
Integration Capabilities: Does the platform connect to your existing enterprise tools? Does it support REST APIs for custom integrations and play well with your identity and ITSM stack?
Implementation and Ongoing Administration: What does meaningful customization actually require — internal admin, external consulting, or both? What does ongoing platform maintenance look like at your team size?
Support Quality and Responsiveness: What SLA do they offer for critical issues? Do support staff resolve problems or hand off to documentation? Check third-party reviews for consistency.
Vendor Stability and Roadmap: Is the vendor financially stable? Are they actively developing the product? Do roadmap priorities align with your compliance obligations over the next two to three years?
Weight these criteria based on your environment. Organizations managing multiple regulatory frameworks should prioritize template coverage and cross-mapping capabilities. Teams with limited internal GRC expertise should focus on ease of configuration and vendor support quality. If executive buy-in is your primary challenge, reporting and leadership visibility features matter more than workflow depth.
How We Compared The Best Operational Risk Management Software
Expert Insights is an independent editorial team that researches, tests, and reviews cybersecurity and IT solutions. No vendor can pay to influence our review of their products. Our assessments are based solely on product quality and real-world utility.
Expert Insights independently evaluated operational risk management platforms across enterprise deployments, testing framework template coverage, workflow configuration flexibility, third-party risk integration, and reporting capabilities. Our methodology encompasses vendor capability assessment, analysis of customer implementation experiences, and review of how each platform performs in production environments with real compliance obligations. Updated quarterly. We evaluate solutions based on core capabilities, ease of implementation, operational overhead, and customer experience. Each product was assessed in environments reflecting actual enterprise deployments.
Our editorial team conducts in-depth market research, reviews customer feedback and case studies, and speaks with vendors to understand architectural decisions and product limitations. Our editorial and commercial teams operate independently. No vendor can pay to influence our review of their products.
This guide is updated quarterly. For full details on our evaluation process, visit our How We Test & Review Products page.
The Bottom Line
No single operational risk management platform fits every organization.
For organizations managing multiple compliance frameworks simultaneously, look for platforms with extensive pre-mapped template libraries and AI-powered cross-mapping. The time saved during audit prep compounds quickly.
For large enterprises with complex, multi-unit risk structures, invest in platforms with deep customization and proven scalability. The operational transparency pays dividends during regulatory reviews and board reporting cycles.
For resource-constrained teams or organizations early in their GRC maturity, ease of configuration and vendor support quality matter more than feature completeness. A platform your team actually uses beats a feature-rich environment that stalls in implementation.
Budget carefully for total cost of ownership. Enterprise GRC platforms often require administrator headcount, consulting support during implementation, and ongoing vendor investment that goes well beyond the license fee.
Read the individual reviews above to dig into deployment specifics, pricing, and the trade-offs that matter for your environment.
FAQs
Everything You Need To Know About Operational Risk Management Software (FAQs)
Operational Risk Management (ORM) software enables organizations to identify, assess, mitigate, and monitor risks associated with their day-to-day operations. These solutions facilitate the evaluation of risks associated with operational processes, IT infrastructure, regulatory compliance, and third-party relationships, among other factors.
Operational Risk Management software is particularly valuable for organizations in highly regulated industries, such as finance, healthcare, and manufacturing, where compliance with industry standards and regulatory requirements is critical. It helps these organizations proactively manage and mitigate operational risks. This can have a significant impact on financial stability, reputation, and compliance.
Operational risk management software enables teams to identify, assess, monitor, and protect against operational risks which may impact their organization. This includes a multi-step process, including the following activities:
- Risk Assessments: Identifying and cataloguing operational risks, such as human errors, system failures and compliance requirements. Risks are typically scored on severity and likelihood.
- Risk Monitoring: Continuously tracking and monitoring for risks. This may include collecting data from various sources, such as incident reports, audit findings, and external data feeds.
- Risk Mitigation: Developing and implementing risk mitigation strategies and action plans. It may offer tools to document and assign responsibilities for risk-reduction measures.
- Reporting: The software generates reports that provide insights into the organization’s risk landscape. These reports may be used for compliance and regulatory purposes.
ORM software typically includes features such as risk identification, risk assessment, risk mitigation planning, risk monitoring and reporting, as well as integration with regulatory frameworks and industry standards. Key features to consider when choosing an operational risk management solution include:
- Risk Assessment: Risk scoring and rating systems to prioritize risks based on severity and probability
- Risk Monitoring: Continuous tracking of risks with the ability to set up alerts for significant changes in risk profiles
- Incident Tracking: Functionality to log and report operational incidents, near-misses, and accidents
- Risk Mitigation and Action Plans: Capability to develop and manage risk mitigation strategies and action plans
- Reporting and Analytics: Customizable reporting features to generate reports tailored to the needs of different stakeholders, including management and regulatory authorities
- Compliance Management: Tools to ensure compliance with industry regulations and standards
- Audit Trails: Detailed record-keeping to maintain an audit trail of all changes, actions, and interactions within the software
- User Access Control and Security: Robust user access controls and data security features to protect sensitive risk information
- Mobile Accessibility: Mobile or remote access options to enable risk management from various locations
- Customization: The ability to customize the software to fit the unique risk management processes and requirements of your organization
- Training and Support: Availability of training resources and customer support to assist users in effectively utilizing the software
Written By
Joel is the Director of Content and a co-founder at Expert Insights; a rapidly growing media company focussed on covering cybersecurity solutions.
He’s an experienced journalist and editor with 8 years’ experience covering the cybersecurity space. He’s reviewed hundreds of cybersecurity solutions, interviewed hundreds of industry experts and produced dozens of industry reports read by thousands of CISOs and security professionals in topics like IAM, MFA, zero trust, email security, DevSecOps and more.
He also hosts the Expert Insights Podcast and co-writes the weekly newsletter, Decrypted. Joel is driven to share his team’s expertise with cybersecurity leaders to help them create more secure business foundations.
Technical Review
Laura Iannini is a Cybersecurity Analyst at Expert Insights. With deep cybersecurity knowledge and strong research skills, she leads Expert Insights’ product testing team, conducting thorough tests of product features and in-depth industry analysis to ensure that Expert Insights’ product reviews are definitive and insightful.
Laura also carries out wider analysis of vendor landscapes and industry trends to inform Expert Insights’ enterprise cybersecurity buyers’ guides, covering topics such as security awareness training, cloud backup and recovery, email security, and network monitoring. Prior to working at Expert Insights, Laura worked as a Senior Information Security Engineer at Constant Edge, where she tested cybersecurity solutions, carried out product demos, and provided high-quality ongoing technical support.
Laura holds a Bachelor’s degree in Cybersecurity from the University of West Florida.