Top 8 RMM Solutions For MSPs
Discover the best RMM solutions for MSPs. Explore features such as client health monitoring and alerting, analytics and reporting, and patch management.
Written by Caitlin Harris
Technical Review by Craig MacAlpine
Remote Monitoring and Management (RMM) software enables managed service providers (MSPs) to manage and monitor their clients’ networks and endpoints more effectively.
RMM software is used to proactively monitor network performance, detect security threats, automate routine IT tasks, and provide detailed reporting for compliance and decision-making. MSPs rely on these tools to manage diverse, hybrid environments, such as on-premises servers, cloud systems, and remote workstations. ensuring minimal downtime and rapid incident response. From deploying patches to automating onboarding processes, RMM tools streamline operations, allowing MSPs to focus on delivering high-value services.
As cybersecurity professionals, we know firsthand how challenging it can be to find the right RMM software. With hybrid work environments becoming the norm, MSPs face the daunting task of securing and managing complex, distributed networks. The wrong tool can lead to missed alerts, inefficient workflows, or compatibility issues, leaving clients vulnerable. That’s why we’ve spent hours testing and comparing RMM solutions to create this list of the best options, saving you the hassle of trial and error.
How We Selected the Best RMM Software in This List
To compile this list, we evaluated leading RMM tools based on their ability to address the real-world challenges MSPs face in managing client networks. We tested each solution for performance, ease of use, and scalability, ensuring they meet the needs of both small and enterprise-level MSPs. Here are the five key features we analyzed:
- Real-time monitoring and alerting: Effective RMM tools must provide instant visibility into network health and security incidents. We prioritized solutions with customizable, granular alerts to ensure timely responses to potential issues.
- Automation capabilities: Routine tasks like patch management, software updates, and user onboarding can drain resources. The best RMM software automates these processes, boosting efficiency and reducing human error.
- Remote troubleshooting and access: MSPs need to resolve issues quickly without on-site visits. We evaluated tools for their remote desktop capabilities, scripting options, and ease of troubleshooting across diverse environments.
- Reporting and analytics: Detailed, customizable reports are essential for compliance and client communication. We selected tools that offer robust reporting features to track performance and demonstrate value to clients.
- Scalability and integration: As client networks grow, RMM tools must scale seamlessly and integrate with existing systems like PSA (Professional Services Automation) platforms. We focused on solutions that support hybrid and multi-tenant environments.
By focusing on these critical features, we’ve curated a list of the top Remote Monitoring and Management software solutions for MSPs in 2025. Let’s dive in!
NinjaOne
NinjaOne is a unified IT operations solution specializing in RMM, system backups, and IT support. It offers comprehensive management capabilities for Mac, Windows, Linux, and virtual machines, enabling MSPs to manage devices remotely and efficiently.
Why We Picked NinjaOne: We appreciate NinjaOne’s built-in endpoint management tools that allow IT admins to remediate threats seamlessly. Its out-of-the-box alerts and remote access capabilities enable quick response times and minimize client downtime.
NinjaOne Best Features: Key features include endpoint management, automated remediation and scripting, ticket and alert synchronization with PSAs, customizable alerts and reports, granular patching preferences, strong antivirus integrations, in-built endpoint protection, and integrated cloud backups. NinjaOne supports seamless integration across various operating systems and offers a mobile app for remote access.
Our Experience With NinjaOne: Our team rigorously researched NinjaOne and found its automated remediation and scripting to be highly effective. We rate the service as a strong tool for MSPs. We like that in our testing, the intuitive interface simplified patch management, and the mobile app provided reliable remote access even in low-connectivity areas.
Strengths:
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Streamlines endpoint management with automation.
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Delivers quick threat response through out-of-the-box alerts.
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Offers robust remote access via central console and mobile app.
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Provides customizable reports tailored to client needs.
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Includes free, unlimited training and support.
Cautions:
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Customization of alerts and reports may require initial setup time.
Pricing: From $1.50 USD per endpoint, per month. Contact NinjaOne for custom pricing.
Best Suited For: NinjaOne is ideal for small to mid-market MSPs with smaller IT departments seeking a robust RMM solution with extensive support and training.
Datto RMM
Datto RMM is a cloud-based platform designed for Managed Service Providers (MSPs) to manage and support endpoints efficiently. It offers scalable solutions that reduce costs and enhance service delivery for MSPs serving small to medium-sized businesses (SMBs).
Why We Picked Datto RMM: We selected Datto RMM for its comprehensive patch management and robust real-time monitoring features. These allow MSPs to automate security updates and proactively manage client systems, improving efficiency and security.
Datto RMM Best Features: Key features include flexible, automatable patch management for Windows, macOS, and Linux, as well as third-party applications via Chocolatey integration. Real-time monitoring and reporting enable proactive issue resolution, while auto-response to alerts simplifies troubleshooting. The platform is fully cloud-based, ensuring scalability and accessibility, and integrates seamlessly with existing Professional Services Automation (PSA) systems and over 200 third-party tools.
Our Experience With Datto RMM: Our team rigorously researched Datto RMM and found its patch management and real-time monitoring to be highly effective based. We rate it as a reliable tool for MSPs for its cloud-based accessibility and PSA integration.
Strengths:
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Automates patching across multiple operating systems and applications.
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Provides real-time system health monitoring and reporting.
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Offers auto-response capabilities for instant issue resolution.
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Highly scalable and accessible from anywhere due to its cloud-based nature.
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Integrates well with existing PSA systems and third-party solutions.
Cautions:
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Some teams require initial setup time to fully leverage all features.
Pricing: From $1.50 USD per endpoint, per month. For custom pricing, contact Datto directly.
Best Suited For: Datto RMM is ideal for MSPs focused on serving SMBs, looking for a scalable, efficient solution to manage client endpoints and wishing to join a supportive MSP community.
Atera RMM
Atera is an AI-powered RMM platform that streamlines remote-first management for MSPs across 75 countries. It integrates RMM, PSA, remote access, and reporting into a single user-friendly interface, enhancing efficiency and enabling proactive problem resolution.
Why We Picked Atera: We appreciate Atera’s AI-driven automation capabilities, which significantly reduce response times and enable proactive issue resolution. Its comprehensive integration of RMM, PSA, and remote access tools into one platform simplifies management processes.
Atera RMM Best Features: Key features include real-time system monitoring, automated ticket summaries, actionable intelligence delivery, and automation of administrative tasks such as system scanning and patch management. Atera supports Windows, macOS, Linux, and SNMP devices. It also offers granular patch management, remote maintenance capabilities, and comprehensive activity logging. Integrations include seamless compatibility with Splashtop for continuous remote support.
Strengths:
- AI-driven automation for efficient ticket resolution
- Real-time monitoring with proactive alerts
- Centralized management of RMM, PSA, and remote access
- Comprehensive activity logging for transparency
- Broad platform compatibility including Windows, macOS, Linux, and SNMP
Cautions:
- May require time to fully leverage AI capabilities
Pricing: Pricing starts from $129 per month per technician, covering unlimited endpoints.
Best Suited For: Atera is ideal for MSPs and IT service providers of any size seeking a reliable, AI-powered RMM solution to offer comprehensive remote support and streamline their management processes.
ConnectWise RMM
ConnectWise RMM is a unified monitoring and management solution designed to monitor and manage IT environments of any size or complexity, offering robust endpoint management, intelligent automation, and expert NOC (Network Operations Center) services to enhance efficiency and business growth for MSPs.
Why We Picked ConnectWise RMM: We picked ConnectWise RMM for its intelligent alerting that helps teams catch critical issues faster. We also like its hands-off patch management features.
Best Features: ConnectWise RMM provides intuitive scripting with drag-and-drop functionality for easy task scheduling and real-time results, even for beginners. Its IntelliMon technology consolidates events into single tickets, reducing clutter and ensuring actionable alerts. The platform offers a streamlined process flow with a single view of device health, including ticket history, performance, and remote control, plus dynamic device grouping for tailored monitoring across clients. It includes hands-off patch management where the NOC tests and deploys viable patches while restricting harmful ones, with remediation if needed. The industry-leading NOC delivers 24/7/365 monitoring, troubleshooting, and support, acting as an extension of your team without added complexity.
Strengths:
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Simplifies operations with automated, intelligent monitoring
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Enhances security through expert-managed patching
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Supports growth with scalable, hands-off NOC services
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Improves focus by reducing alert noise and manual tasks
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Boosts client trust with responsive, branded support
Cautions:
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Customization might be needed for specific business needs
Pricing: Custom pricing plans available based on number of endpoints.
Who It’s For: ConnectWise RMM is ideal for MSPs seeking to strengthen endpoint management, close skills gaps, and accelerate business objectives with a scalable, efficient RMM solution.
ManageEngine RMM Central
ManageEngine RMM Central, a division of Zoho Corporation, is a robust remote monitoring and management (RMM) tool designed for Managed Service Providers (MSPs). It enables comprehensive network device discovery, performance monitoring, and security management for clients across various industries.
Why We Picked ManageEngine RMM Central: We selected RMM Central for its advanced device discovery capabilities, utilizing techniques like Layer 2 mapping and subnet scanning. Its machine learning-based forecast reports and extensive analytical tools provide MSPs with proactive insights into network health and performance.
ManageEngine RMM Central Best Features: RMM Central offers automatic device discovery, real-time monitoring, and security alerts. Key features include ML-based forecast reports, over 100 analytical reports, remote troubleshooting with multi-user collaboration, patch management for multiple OS and third-party apps, and mobile device management. Integrations include support for Windows, Mac, Linux, and over 1,000 third-party applications.
Strengths:
- Efficient device discovery with Layer 2 mapping and subnet scanning
- Proactive monitoring with ML-based forecasts and real-time alerts
- Comprehensive patch management across multiple platforms
- Robust remote troubleshooting capabilities
- Flexible licensing and multi-language support
Cautions:
- The Free edition lacks some advanced features like browser security and network configuration management
Pricing: ManageEngine RMM Central starts from $24 per year. For detailed pricing, contact ManageEngine.
Who it’s for: ManageEngine RMM Central is ideal for MSPs with a global client base or those managing a largely remote workforce across multiple countries.
N-able N-central
N-able N-central is a robust RMM platform that enhances MSP efficiency and provides continuous protection for organizations scaling rapidly. It supports both cloud and on-prem deployments, compatible with Windows, Mac, Linux, network devices, and virtual machines.
Why We Picked N-central: We like N-central’s integration of powerful Endpoint Detection and Response (EDR) capabilities within its core RMM features, and its AI-assisted scripting for efficient device management.
N-able N-central Best Features: Key features include RMM, EDR, policy-driven automation, forensic analysis, AI engines, network topology mapping, customizable reporting, and a mobile app. Integrations include seamless compatibility with Microsoft’s MS365 and Intune.
Strengths:
- Comprehensive RMM and EDR capabilities in a single platform
- AI-assisted scripting for efficient device onboarding and management
- Clear network topology mapping for enhanced troubleshooting
- Mobile app for on-the-go IT management
- Backup and disaster recovery options for data protection
Cautions:
- May require time to fully leverage advanced features
Pricing: For detailed pricing, visit N-able directly.
Who it’s for: N-able N-central is ideal for MSPs and organizations of any size looking for an integrated RMM and EDR solution, particularly those using Microsoft’s ecosystem.
SuperOps
SuperOps.ai is a leading technology platform for Managed Service Providers (MSPs), integrating Professional Services Automation (PSA) and Remote Monitoring and Management (RMM) tools into a single, efficient interface. This solution enhances MSPs’ capabilities in client and asset management, supported by comprehensive IT documentation and project management features.
Why We Picked SuperOps.ai: We appreciate SuperOps.ai’s seamless integration of PSA and RMM, which significantly reduces software sprawl and streamlines operations. Its compatibility with both Windows and macOS, along with easy deployment via a silent script, makes it highly accessible.
SuperOps.ai Standout Features: Key features include combined PSA and RMM functionalities, IT documentation, project management, automatic and on-demand patching, and machine learning-based anomaly detection. The platform integrates with Splashtop, TeamViewer, ConnectWise Control for remote support, Chocolatey for software management, and Webroot and Bitdefender for antivirus protection.
Strengths:
- Efficiently combines PSA and RMM in one platform
- Easy deployment across Windows and macOS devices
- Robust patching capabilities with bulk options
- Intelligent alerts for unusual asset activity
- Seamless integration with Chocolatey for Windows software management
Cautions:
- May require time to fully leverage all features
Pricing: Starts at $79 USD per technician, per month.
Best Suited For: SuperOps.ai is ideal for small to mid-sized MSPs seeking an integrated RMM and PSA solution to streamline client management, especially those managing numerous Windows assets.
Syncro
Syncro offers an industry-first ‘Extended Monitoring and Management (XMM) platform.’ This new is a new approach to RMM that integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and Microsoft 365 multi-tenant management to simplify operations and strengthen security with powerful automation and native AI. The platform is designed for midsized MSPs and internal IT teams.
Why We Picked Syncro: We chose Syncro for pioneering the XMM category, seamlessly integrating RMM, PSA, and M365 management. Its transparent per-user pricing and deep M365 integration make it a standout for midsized MSPs seeking scalable, cost-effective solutions.
Syncro Best Features: Syncro provides robust RMM with unlimited PC/Mac monitoring, automated alert remediation, scripting, and patch management. PSA includes flexible invoicing, ticketing, and back-office automation. Deep M365 multi-tenant management enhances security and efficiency. It supports 50+ third-party integrations, powerful scripting, customizable templates, and a 500+ script library. Splashtop remote access ensures efficient issue resolution, while native AI optimizes automation and reporting.
Strengths:
- Pioneered the first XMM platform for integrated IT management
- Transparent per-user pricing starting at $129/month
- Unlimited device monitoring without additional fees
- Native AI and 50+ third-party integrations
- Deep M365 integration for simplified, secure operations
Cautions:
- Advanced features may require initial configuration for optimal use.
Pricing: Syncro offers a contract-free, per-user plan starting at $129/month with unlimited devices. Visit Syncro for detailed pricing.
Best Suited For: Syncro is best suited for midsized MSPs and internal IT teams seeking a pioneering XMM platform to efficiently manage endpoints, M365 environments, and client operations.
Other RMM Services To Consider
We've looked at 20+ RMM solutions to create this list. Here's some other vendors for you to consider:
Offers remote monitoring, management, and automation of IT systems, with tools for patch, security, and scripting.
A mobile-first RMM solution for remote system monitoring and management, offering features like remote control and automation.
A cloud-based RMM platform for remote monitoring, patch management, software deployment, and endpoint management.
Provides remote monitoring, asset management, patch management, and ticketing functionalities for streamlined IT operations.
Offers remote monitoring and management tools with features like patch management, automation, and security.
Provides tools for remote access, endpoint management, patch management, and reporting for efficient IT infrastructure management.
RMM Tools Pricing Breakdown
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Tools / Platforms
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Price
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Link
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NinjaOne
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From $1.50 USD per endpoint, per month
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Datto RMM
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From $1.50 USD per endpoint, per month
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Atera RMM
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From from $129 per technician, per month
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ManageEngine RMM Central
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From $24 per endpoint, per year
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SuperOps.ai
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From $79 USD per technician, per month.
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Syncro
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From $129 per user, per month
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Why You Should Trust Us
Caitlin Harris, Deputy Head of Content at Expert Insights, brings years of experience as an award-winning writer and journalist, specializing in technical training materials and engaging content. She also co-hosts the Expert Insights Podcast, interviewing world-leading B2B tech experts. Craig MacAlpine, CEO and Founder of Expert Insights, has over 20 years of experience in cybersecurity. Before founding Expert Insights in 2018, Craig served as CEO and founder of EPA Cloud, an email security provider acquired by Ziff Davies in 2013. His extensive expertise in email security drives Expert Insights’ mission to help IT professionals and CISOs identify the best cybersecurity solutions for their organizations.
For this guide:
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We conducted technical reviews, watched demos, or deployed trials for every remote monitoring and management (RMM) vendor included.
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We interviewed over 30 executives in the RMM market to gain deep industry insights.
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We held discussions with more than 200 managed service providers (MSPs) over several years to understand critical requirements in the RMM space.
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We reviewed vendor documentation and third-party user feedback to ensure a comprehensive evaluation.
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This guide is updated at least every six months to verify vendor information and ensure listed features remain current.
In line with Expert Insights’ standards, all reviews and tests are conducted with complete editorial independence.
How to Choose the Right RMM Solution?
Selecting the right Remote Monitoring and Management (RMM) solution for your MSP in 2025 involves aligning the tool with your operational goals and client requirements. Consider these key steps to make an informed choice:
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Assess Your Client Needs: Evaluate the size and complexity of your clients’ IT environments, from small businesses needing basic monitoring to enterprises requiring advanced automation.
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Define Operational Goals: Factor in your MSP’s budget, technical expertise, and integration needs with tools like PSA platforms to ensure seamless workflows.
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Prioritize Scalability: Choose a solution that grows with your client base, supporting diverse devices and expanding service offerings.
Focus on critical features to ensure efficient management and robust client support:
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Real-Time Monitoring: Look for proactive alerting and detailed system health insights to prevent issues before they impact clients.
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Automation Capabilities: Prioritize patch management, scripted tasks, and automated remediation to reduce technician workload.
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Multi-Platform Support: Ensure compatibility with Windows, macOS, Linux, and cloud services for diverse client environments.
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Integration with PSA Tools: Verify seamless connectivity with Professional Services Automation platforms to streamline ticketing and billing.
Balance functionality with usability to maximize MSP efficiency:
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User-Friendly Interface: Avoid complex dashboards that slow down onboarding or frustrate technicians, opting for intuitive designs.
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Vendor Support Quality: Select providers with responsive support and a proven track record for resolving issues quickly.
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Testing and Trials: Use demos, free trials, or independent reviews to validate performance and fit before committing.
Summary and Key Takeaways
The 2025 guide to the top RMM solutions for MSPs provides a detailed look at leading Remote Monitoring and Management platforms, helping Managed Service Providers deliver proactive IT support to clients. The article evaluates tools based on features like real-time monitoring, automation, patch management, and integration with PSA systems, catering to diverse client needs from small businesses to enterprises. It emphasizes the importance of usability, scalability, and robust security to optimize MSP operations and enhance service delivery in a competitive market.
Key Takeaways:
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Comprehensive Functionality: Top RMM solutions offer real-time monitoring, patch management, and remote access to manage client IT environments efficiently.
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Integration and Scalability: Choose platforms that integrate with PSA tools and scale with your MSP’s growth to support diverse client portfolios.
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User-Friendly Design: Prioritize intuitive interfaces and strong vendor support to streamline workflows and improve technician productivity.
What Do You Think?
We’ve explored the top RMM solutions for MSPs in 2025, highlighting how these tools empower Managed Service Providers to monitor, manage, and secure client IT environments effectively. Now, we’d love to hear your perspective—what’s your experience with RMM platforms? Are features like automated patch management, seamless PSA integration, or multi-platform support critical for your MSP operations?
Selecting the right RMM solution can transform how you deliver services, but challenges like complex setups or pricing models can arise. Have you found a standout platform that’s boosted your efficiency, or encountered hurdles with scalability or support? Share your insights to help other MSPs navigate the RMM landscape and choose the best tool for their needs.
Let us know which solution you recommend to help us improve our list!
FAQs
RMM Solutions For MSPs: Everything You Need To Know (FAQs)
RMM software, also referred to as remote IT management or network management software, enables managed service providers (MSPs) to monitor their clients’ networks for IT and security issues and respond to those issues from anywhere, without causing disruption. With RMM tools, MSPs can identify and remediate security vulnerabilities without having to visit their clients in person, reducing travel costs as well as their mean time to respond to incidents. In turn, this leads to reduced downtime, increased security, and higher client satisfaction.
To achieve this, RMM software helps MSPs by gathering data about their clients’ networks, software, and endpoints; tracking network and device health; generating alerts or tickets when an issue is identified; supplying the MSP with health, performance, and activity reports; and automating scheduled maintenance tasks such as patching. By allowing the RMM tool to take care of these tasks, MSPs can dedicate their time, energy, and resources to tasks that require more human intervention, such as consulting with their clients on how they can expand and grow their business.
When an RMM platform is deployed, an agent is installed on all of the client workstations, servers, and endpoints that the MSP wants to monitor, and a central management component is installed in the MSP’s server. The agents then feed back health and status information to the MSP, alerting them in real-time to any changes in health or performance. If a change or issue is detected, the RMM tool generates an alert or ticket, which it sends to the MSP so that they can resolve the issue. The best RMM tools add contextual information to these alerts and classify each one in terms of issue type and severity, so that the MSP can quickly identify what action they need to take and prioritize more critical issues—often before the client even realizes there’s an issue at all.
There are a few reasons why an MSP or IT service provider may want to use an RMM tool. First, RMM tools give MSPs complete remote visibility of their clients’ networks, no matter where they or the clients are based. This means that even smaller MSPs and IT teams can support and manage multiple clients, as they don’t have to travel to visit a client each time an issue arises.
Second, RMM software offers lots of automation that enables MSPs to streamline their issue detection and resolution workflows. This, in turn, allows the MSP to spend less time on manual, time-consuming tasks, so that they can support more users and endpoints—effectively allowing them to scale their support operations.
But RMM software doesn’t only enable MSPs to scale their support—it also enables them to offer better support! With a strong RMM tool, MSPs can get ahead of potential issues more quickly by proactively and continuously monitoring their clients’ networks for indicators that something’s wrong. This helps them identify and resolve problems more quickly, minimizing downtime and disruption, and boosting customer satisfaction.
Finally, the best RMM solutions make it much easier for MSPs to manage their clients’ networks by providing them with a single pane of glass from which they can view all the metrics they need. To achieve this, RMM tools integrate with PSA, backup, endpoint security, and patching software, amongst other IT tools. This means that the RMM software’s dashboard can act as a central control panel for multiple tools.
While all RMM tools offer a slightly different feature set to help you meet the specific needs of your clients, there are some features you should look out for in any strong RMM software. These include:
Remote monitoring
Your RMM tool should gather health and status information client software, hardware, and networks and feed that data back to you in as close to real-time as possible so you can stay on top of maintenance.
Remote management, remote control, and secure remote access
You should be able to configure your clients’ IT security and respond to issues remotely, so that you don’t have to add travel time to your mean time to respond. This should include the ability to manage mobile devices.
Automation
Your RMM software should automate routine tasks such as onboarding, patch management, alerting, and ticketing to save you time and allow you to focus on incident response.
Reporting and analytics
From your RMM tool’s central management console, you should be able to generate clear, customizable reports into the health and security status of your clients’ networks at a granular level.
Integrations
Your RMM software should integrate easily with your user directory for easier onboarding and offboarding. It should also integrate with your existing security tools, ticketing tools, and PSA software.
Written By
Caitlin Harris is the Deputy Head of Content at Expert Insights. As an experienced content writer and editor, Caitlin helps cybersecurity leaders to cut through the noise in the cybersecurity space with expert analysis and insightful recommendations. Prior to Expert Insights, Caitlin worked at QA Ltd, where she produced award-winning technical training materials, and she has also produced journalistic content over the course of her career. Caitlin has 8 years of experience in the cybersecurity and technology space, helping technical teams, CISOs, and security professionals find clarity on complex, mission critical topics like security awareness training, backup and recovery, and endpoint protection. Caitlin also hosts the Expert Insights Podcast and co-writes the weekly newsletter, Decrypted.
Technical Review
Craig MacAlpine is CEO and Founder of Expert Insights. Before founding Expert Insights in August 2018, Craig spent 10 years as CEO and founder of EPA Cloud, an email security provider that rebranded as VIPRE Email Security following its acquisition by Ziff Davies, formerly J2Global (NASQAQ: ZD) in 2013. Craig is a passionate security innovator with over 20 years of experience helping organizations to stay secure with cutting-edge information security and cybersecurity solutions. Using his extensive experience in the email security industry, he founded Expert Insights with the singular goal of helping IT professionals and CISOs to cut through the noise and find the right cybersecurity solutions they need to protect their organizations.