Top 8 RMM Solutions For MSPs
Discover the best RMM solutions for MSPs. Explore features such as client health monitoring and alerting, analytics and reporting, and patch management.
Written by
Caitlin Harris
Technical Review by
Craig MacAlpine
Quick Summary
We’ve researched the best RMM (Remote Monitoring and Management) solutions for MSPs to help you monitor client health, automate patching, streamline alerting, and integrate with PSA platforms. We review software independently. Tell us if we missed any tools.
The best Remote Monitoring and Management (RMM) solutions help you to monitor, manage, and secure client networks and endpoints efficiently. They give you full visibility across your customers’ environments, helping you to detect issues faster, automate routine maintenance, and reduce downtime. In short, they help you to deliver reliable, high-value managed services at scale.
RMM is a core technology for Managed Service Providers (MSPs), supporting hybrid environments that include on-premises servers, cloud infrastructure, and remote endpoints. The right tool helps you to automate patching, streamline onboarding, and standardize workflows, so you can focus on improving service quality and client satisfaction.
The RMM market has grown rapidly as MSPs adapt to distributed, cloud-driven IT. With so many products available, each claiming advanced automation and integration features, it can be difficult to know which platform is the best fit for your business.
Expert Insights has reviewed the most popular RMM solutions currently on the market. Some are developed by established IT management vendors, while others are newer platforms offering modern, cloud-native functionality.
In this guide, we’ll look at which tools offer the best automation capabilities, monitoring accuracy, and integrations to help you find the right RMM solution for your business.
What Is RMM?
Remote Monitoring and Management (RMM) software enables MSPs to monitor client endpoints, servers, and networks remotely. These tools allow you to detect performance issues and security threats proactively, automate updates and patches, and generate detailed reports for compliance and decision-making.
RMM platforms are essential for maintaining uptime, improving response times, and managing distributed client infrastructures. With the right RMM tool, you can scale operations confidently, knowing you’re protecting clients and optimizing efficiency across every environment.
We’ve reviewed the best features, strengths, and key information about each RMM solution in the list below.
NinjaOne is a unified IT operations platform for RMM, backups, and IT support. NinjaOne helps you manage Windows, macOS, Linux, and virtual machines remotely, streamlining device administration for MSPs and internal IT teams.
Why We Picked NinjaOne: NinjaOne combines endpoint management, automation, and remote access in a single console. It prioritizes fast remediation with out-of-the-box alerts and reliable remote control so you can respond quickly and minimize downtime. We particularly liked the intuitive interface and strong scripting capabilities that help you standardize fixes at scale.
Best Features: NinjaOne gives you endpoint management with automated remediation and scripting, plus ticket and alert synchronization with PSAs. It provides customizable alerts and reports, granular patching preferences, strong antivirus integrations, in-built endpoint protection, and integrated cloud backups to help you meet client SLAs. We were impressed with the mobile app, which lets you access devices and resolve issues on the go.
Who It’s For: NinjaOne is best suited for small-to-mid-market MSPs and lean IT teams that need an easy-to-use RMM to standardize patching, automate fixes, and reduce manual workload.
Pricing: From $1.50 USD per endpoint, per month. Contact NinjaOne for custom pricing.
Strengths
- Streamlines endpoint management with automation
- Delivers quick threat response via alerts and scripting
- Offers robust remote access through console and mobile app
- Provides customizable reports tailored to clients
- Includes free, unlimited training and support
Cautions
- Customizing alerts and reports may require initial setup time
Datto RMM is a cloud-based remote monitoring and management platform built for Managed Service Providers (MSPs). Datto RMM helps you manage and support endpoints efficiently, reducing operational costs while improving service delivery for small and mid-sized business clients.
Why We Picked Datto RMM: Datto RMM combines scalable cloud architecture with powerful automation. We particularly liked its flexible patch management and real-time monitoring, which help you keep client systems secure, compliant, and performing at their best.
Best Features: Datto RMM provides automated patch management for Windows, macOS, and Linux systems, as well as third-party applications through Chocolatey integration. Real-time monitoring and alerting help you detect and resolve issues proactively, while auto-response rules streamline troubleshooting. The platform integrates with over 200 third-party tools and leading PSA systems, helping you unify management workflows. We were impressed with its scalability and fully cloud-based deployment, which ensures access and control from anywhere.
Who It’s For: Datto RMM is best suited for MSPs managing SMB clients that need a reliable, scalable solution to automate endpoint management and improve operational efficiency.
Pricing: From $1.50 USD per endpoint, per month. For custom pricing, contact Datto directly.
Strengths
- Automates patching across multiple operating systems and third-party apps
- Delivers real-time health monitoring and reporting
- Offers auto-response to alerts for faster issue resolution
- Scales easily through its fully cloud-based design
- Integrates with leading PSA systems and third-party tools
Cautions
- Some setup time may be needed to configure advanced automation features
Atera RMM
Atera is an AI-powered RMM platform that unifies RMM, PSA, remote access, and reporting in a single console. Atera helps you streamline remote-first IT operations, automate routine tasks, and deliver proactive support for clients across Windows, macOS, Linux, and SNMP devices.
Why We Picked Atera: Atera stands out for its integrated AI automation, which accelerates troubleshooting and reduces manual workload. We particularly liked its combination of RMM, PSA, and remote access tools in one interface, making it easier to resolve issues quickly and manage IT environments efficiently.
Best Features: Atera provides real-time system monitoring, AI-generated ticket summaries, and automated administrative workflows like system scanning and patch management. Its built-in analytics deliver actionable intelligence, while Splashtop integration enables secure remote access for continuous support. We were impressed with Atera’s broad OS compatibility, granular patch management, and clear activity logging that helps you ensure transparency and compliance.
Who It’s For: Atera is best suited for MSPs and IT service providers of any size that want an AI-enhanced RMM platform to automate workflows, streamline management, and deliver faster, data-driven support.
Pricing: From $129 per technician, per month, covering unlimited endpoints.
Strengths
- AI-driven automation for faster ticket resolution
- Real-time monitoring and proactive alerts
- Centralized management of RMM, PSA, and remote access
- Comprehensive logging for visibility and compliance
- Broad platform compatibility across major operating systems
Cautions
- Teams may need time to fully leverage AI-driven features
ConnectWise RMM
ConnectWise RMM is a unified remote monitoring and management solution designed for MSPs to monitor, secure, and maintain IT environments of any size or complexity. ConnectWise helps you manage endpoints more efficiently with intelligent automation, centralized visibility, and 24/7 expert NOC support.
Why We Picked ConnectWise RMM: ConnectWise RMM combines intelligent alerting and automation to reduce noise and improve response times. We particularly liked its hands-off patch management, where the ConnectWise NOC tests, approves, and deploys patches automatically, helping you keep systems secure, without manual oversight.
Best Features: ConnectWise RMM offers intuitive drag-and-drop scripting for quick task automation and real-time visibility into results. IntelliMon consolidates multiple alerts into a single ticket, ensuring actionable signals instead of clutter. The unified dashboard provides a complete view of device health, ticket history, and performance metrics. We were impressed with its integrated NOC services, which deliver round-the-clock monitoring, remediation, and patch deployment, allowing your team to focus on higher-value client work.
Who It’s For: ConnectWise RMM is best suited for MSPs that want to scale efficiently with intelligent automation and outsourced NOC capabilities to close skills gaps and strengthen client delivery.
Pricing: Custom pricing based on number of endpoints. Contact ConnectWise for details.
Strengths
- Simplifies operations with automated, intelligent monitoring
- Enhances endpoint security through managed patching
- Expands coverage with 24/7 NOC support services
- Reduces alert noise through consolidated, actionable tickets
- Supports scalable business growth and client trust
Cautions
- May require customization for unique workflows or business needs
ManageEngine RMM Central
ManageEngine RMM Central, part of Zoho Corporation, is a comprehensive RMM platform for MSPs. ManageEngine helps you discover, monitor, and secure client networks with deep visibility, intelligent analytics, and centralized management for multi-client environments.
Why We Picked ManageEngine RMM Central: ManageEngine delivers advanced network discovery and monitoring with built-in analytics and automation. We particularly liked its use of Layer 2 mapping, subnet scanning, and machine learning-based forecasting, which give MSPs a proactive understanding of network health and performance trends.
Best Features: RMM Central provides automatic device discovery, real-time monitoring, and integrated security alerting. It supports over 1,000 third-party applications and enables remote troubleshooting with multi-user collaboration. The platform also includes patch management for Windows, macOS, Linux, and third-party apps, plus detailed reporting with over 100 pre-built analytics templates. We were impressed with its ML-powered forecast reports that help you anticipate performance issues before they affect clients.
Who It’s For: ManageEngine RMM Central is best suited for MSPs managing distributed or international clients who need scalable discovery, patching, and monitoring across complex networks.
Pricing: Starts from $24 per year. For detailed pricing, contact ManageEngine.
Strengths
- Advanced device discovery using Layer 2 mapping and subnet scanning
- Proactive insights via ML-based forecasting and analytics
- Cross-platform patch management and automation
- Robust remote troubleshooting with collaboration tools
- Flexible licensing and multilingual interface
Cautions
- Free edition lacks advanced controls like browser security and configuration management
N-able N-central
N-able N-central is a comprehensive RMM platform that helps you speed up processes and improve visibility. It supports both cloud and on-premises deployments across Windows, macOS, Linux, network devices, and virtual environments.
Why We Picked N-Central: N-central combines powerful RMM capabilities with integrated Endpoint Detection and Response (EDR) in a single, unified platform. We particularly liked its AI-assisted scripting, which streamlines onboarding, patching, and routine management, while minimizing manual effort.
Best Features: N-central delivers RMM, EDR, policy-driven automation, and forensic analysis within one console. Its AI engines enable automated scripting and rapid response workflows, while network topology mapping provides a clear visual of connected devices for easier troubleshooting. The platform integrates with Microsoft 365 and Intune for improved device and user management. We were also impressed by its customizable reporting, mobile app support, and built-in backup and disaster recovery options.
Who It’s For: N-able N-central is best suited for MSPs and IT service providers managing complex, multi-tenant environments, especially those operating within the Microsoft ecosystem.
Pricing: For detailed pricing, contact N-able directly.
Strengths
- Combines RMM and EDR in a single, integrated platform
- AI-assisted scripting automates onboarding and maintenance
- Visual network topology mapping improves troubleshooting
- Mobile app supports remote management and alerts
- Backup and disaster recovery enhance data protection
Cautions
- Advanced automation and reporting may require setup time to optimize
SuperOps
SuperOps.ai is a unified platform that helps you manage clients, assets, and IT operations through integrated Professional Services Automation (PSA) and RMM tools. It gives you everything you need to streamline service delivery, automate workflows, and improve visibility—all from one modern interface.
Why We Picked SuperOps.ai: SuperOps.ai combines PSA and RMM in a single, efficient platform that reduces software sprawl and simplifies day-to-day operations. We particularly liked its easy deployment via silent script and its strong support for both Windows and macOS environments.
Best Features: SuperOps.ai brings together client management, project tracking, and IT documentation with real-time asset monitoring and patch automation. It supports automatic and on-demand patching, machine learning-based anomaly detection, and robust software management via Chocolatey. The platform integrates with Splashtop, TeamViewer, and ConnectWise Control for remote access, and offers antivirus integrations with Webroot and Bitdefender. We found its intelligent alerts particularly useful for identifying unusual device activity early.
Who It’s For: SuperOps.ai is best suited for small to mid-sized MSPs that want to simplify client management and streamline their toolset through a unified RMM and PSA platform.
Pricing: Starts at $79 USD per technician, per month.
Strengths
- Combines PSA and RMM to simplify service management
- Deploys easily across Windows and macOS environments
- Offers bulk patching and automated maintenance workflows
- Detects unusual activity with ML-powered alerts
- Integrates with Chocolatey, Splashtop, and antivirus tools
Cautions
- May require time to configure all available integrations and automations
Syncro
Syncro offers the industry’s first Extended Monitoring and Management (XMM) platform, a new approach to RMM that helps you unify remote monitoring, PSA, and Microsoft 365 multi-tenant management in one place. Syncro helps you simplify IT operations, strengthen security, and scale efficiently with powerful automation and native AI.
Why We Picked Syncro: Syncro combines endpoint monitoring, business automation, and M365 management in a single solution. We particularly liked its transparent per-user pricing model and deep Microsoft 365 integration, which make it a cost-effective and scalable option for midsized MSPs.
Best Features: Syncro provides unlimited PC and Mac monitoring, automated alert remediation, patch management, and scripting tools to keep your endpoints secure and up to date. PSA features include invoicing, ticketing, and back-office automation, while integrated M365 multi-tenant management centralizes user administration and security. The platform supports 50+ integrations, a 500+ script library, and customizable templates. We were impressed with its native AI, which optimizes automation and reporting, and its Splashtop integration for fast remote resolution.
Who It’s For: Syncro is best suited for midsized MSPs and internal IT teams that want an integrated, AI-powered management platform to handle endpoints, clients, and Microsoft 365 environments efficiently.
Pricing: Syncro offers a contract-free plan starting at $129 USD per user, per month, covering unlimited devices.
Strengths
- XMM model for unified IT management
- Transparent per-user pricing with unlimited device coverage
- Deep Microsoft 365 integration for secure multi-tenant operations
- Native AI enhances automation and reporting
- Supports 50+ integrations and an extensive script library
Cautions
- Advanced automation features may require initial configuration
Other RMM Services To Consider
We've looked at 20+ RMM solutions to create this list. Here's some other vendors for you to consider:
Offers remote monitoring, management, and automation of IT systems, with tools for patch, security, and scripting.
A mobile-first RMM solution for remote system monitoring and management.
A cloud-based RMM platform for remote monitoring, patch management, software deployment, and endpoint management.
Provides remote monitoring, asset management, patch management, and ticketing functionalities.
Offers remote monitoring and management tools with features like patch management, automation, and security.
Provides tools for remote access, endpoint management, patch management, and reporting.
RMM Tools Pricing Breakdown
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Tools / Platforms
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Price
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Link
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NinjaOne
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From $1.50 USD per endpoint, per month
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Datto RMM
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From $1.50 USD per endpoint, per month
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Atera RMM
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From from $129 per technician, per month
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ManageEngine RMM Central
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From $24 per endpoint, per year
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SuperOps.ai
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From $79 USD per technician, per month.
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Syncro
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From $129 per user, per month
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How We Chose The Best RMM Solutions
It can be difficult to compare Remote Monitoring and Management (RMM) platforms side by side. To simplify how we selected the RMM solutions featured in this guide, we applied clear evaluation criteria focused on MSP workflows, security, and long-term operations.
Core Functionality
We prioritized RMM platforms that help you:
- Monitor client endpoints and networks in real time with configurable alerting
- Automate routine tasks—patching, software deployment, script execution, onboarding/offboarding
- Troubleshoot remotely with secure access, background tools, and multi-session support
- Standardize and enforce policies across tenants, sites, and device groups
- Integrate with PSA tools and common IT/Ops stacks for ticketing, billing, and inventory sync
- Produce audit-ready reporting for SLAs, compliance, and client reviews
Key Features
To deliver the functionality MSPs rely on every day, an RMM should include:
- Unified monitoring dashboard: A clear view of device health, alerts, patch status, and service levels across multi-tenant environments
- Policy-based automation: Schedules and guardrails for OS/third-party patching, software deployment, and remediation, with rollback options
- Remote tooling & access: Secure remote desktop, background process control, file transfer, and shell/PowerShell—without interrupting users
- Scripting at scale: Centralized script library, versioning, approvals, and granular targeting; support for common languages (e.g., PowerShell, Bash)
- Reporting & analytics: Custom and scheduled reports for asset inventory, vulnerabilities, patch compliance, SLA performance, and ticket trends
- PSA and ecosystem integrations: Reliable two-way sync with PSA platforms plus connectors for AV/EDR, backups, M365/Intune, and software catalogs
- Security controls: Role-based access, MFA/SSO, audit logs, and least-privilege remote access with session recording where supported
- Multi-platform coverage: Consistent workflows for Windows, macOS, Linux, network devices, and common cloud services
Usability
We prioritized tools that shorten time-to-value. That means intuitive interfaces, sensible defaults, clear policy inheritance, and well-documented workflows. I favored platforms that reduce noise with event correlation and guided remediation, so technicians can act quickly without excessive tuning.
Scalability
MSPs need platforms that grow with client portfolios. We looked for:
- Multi-tenant architecture with templating and inheritance
- Flexible deployment models (cloud and/or on-prem) and resilient agents
- Robust APIs and webhooks for custom workflows and data export
- Proven performance across large endpoint counts and distributed sites
Value
We assessed overall value, not just list price. That includes breadth of native capability (to limit add-ons), quality of integrations, training resources, and support responsiveness. RMM pricing commonly uses per-endpoint, per-technician, or per-user models. For exact costs, contact the vendor’s sales team; some offer volume tiers or bundles with PSA and security tools.
We independently research and test RMM platforms used by MSPs to manage diverse, hybrid environments. If you think we missed a solution that meets these criteria, tell us and we’ll review it.
Why Trust This List
We’re an independent editorial team focused on enterprise IT and cybersecurity. This guide was written by Caitlin Harris, Deputy Head of Content at Expert Insights, and technically reviewed by Craig MacAlpine, Expert Insights’ CEO and Founder, who has over 20 years’ experience building and evaluating security and IT management solutions. Together, we apply a consistent, transparent methodology tailored to MSP needs.
How we researched and verified this guide
- Hands-on evaluations: We conducted technical reviews, watched product demos, and/or deployed trials for every RMM vendor featured in this article. Our testing emphasized monitoring and alerting fidelity, automation depth (including patching and scripting), remote access reliability, reporting, and PSA integration.
- Real-world MSP workflows: We assessed common use cases across Windows, macOS, Linux, and network devices—covering onboarding, policy creation, multi-tenant management, ticketing flows, and compliance-ready reporting.
- Market insights from practitioners: We interviewed 30+ RMM executives and spoke with 200+ MSPs over several years to understand priorities such as automation coverage, integration with Microsoft 365/Intune, third-party ecosystem fit, and time-to-value.
- Cross-checks and documentation review: We validated vendor claims against official documentation, third-party reports, and user feedback to provide a balanced perspective on capabilities and trade-offs.
- Pricing and deployment considerations: We compared licensing approaches (per-endpoint, per-technician, per-user) and noted setup effort where it may affect time and cost for MSP teams.
How we keep this current
We revise this guide at least every month—and sooner when vendors change features, integrations, or pricing—to keep descriptions and recommendations accurate for MSPs. All evaluations are produced with complete editorial independence.
Final Thoughts
Managing diverse, hybrid client environments will never be simple, but choosing the right RMM solution helps you work more proactively and efficiently. RMM tools are a critical asset for MSPs looking to streamline operations, reduce downtime, automate patching, and strengthen security across endpoints.
The platforms in this guide provide comprehensive monitoring, alerting, and automation to help you standardize service delivery and scale with confidence. We hope this guide has helped you decide on the best RMM solution for your business.
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FAQs
RMM Solutions For MSPs: Everything You Need To Know (FAQs)
RMM software, also referred to as remote IT management or network management software, enables managed service providers (MSPs) to monitor their clients’ networks for IT and security issues and respond to those issues from anywhere, without causing disruption. With RMM tools, MSPs can identify and remediate security vulnerabilities without having to visit their clients in person, reducing travel costs as well as their mean time to respond to incidents. In turn, this leads to reduced downtime, increased security, and higher client satisfaction.
To achieve this, RMM software helps MSPs by gathering data about their clients’ networks, software, and endpoints; tracking network and device health; generating alerts or tickets when an issue is identified; supplying the MSP with health, performance, and activity reports; and automating scheduled maintenance tasks such as patching. By allowing the RMM tool to take care of these tasks, MSPs can dedicate their time, energy, and resources to tasks that require more human intervention, such as consulting with their clients on how they can expand and grow their business.
When an RMM platform is deployed, an agent is installed on all of the client workstations, servers, and endpoints that the MSP wants to monitor, and a central management component is installed in the MSP’s server. The agents then feed back health and status information to the MSP, alerting them in real-time to any changes in health or performance. If a change or issue is detected, the RMM tool generates an alert or ticket, which it sends to the MSP so that they can resolve the issue. The best RMM tools add contextual information to these alerts and classify each one in terms of issue type and severity, so that the MSP can quickly identify what action they need to take and prioritize more critical issues—often before the client even realizes there’s an issue at all.
There are a few reasons why an MSP or IT service provider may want to use an RMM tool. First, RMM tools give MSPs complete remote visibility of their clients’ networks, no matter where they or the clients are based. This means that even smaller MSPs and IT teams can support and manage multiple clients, as they don’t have to travel to visit a client each time an issue arises.
Second, RMM software offers lots of automation that enables MSPs to streamline their issue detection and resolution workflows. This, in turn, allows the MSP to spend less time on manual, time-consuming tasks, so that they can support more users and endpoints—effectively allowing them to scale their support operations.
But RMM software doesn’t only enable MSPs to scale their support—it also enables them to offer better support! With a strong RMM tool, MSPs can get ahead of potential issues more quickly by proactively and continuously monitoring their clients’ networks for indicators that something’s wrong. This helps them identify and resolve problems more quickly, minimizing downtime and disruption, and boosting customer satisfaction.
Finally, the best RMM solutions make it much easier for MSPs to manage their clients’ networks by providing them with a single pane of glass from which they can view all the metrics they need. To achieve this, RMM tools integrate with PSA, backup, endpoint security, and patching software, amongst other IT tools. This means that the RMM software’s dashboard can act as a central control panel for multiple tools.
While all RMM tools offer a slightly different feature set to help you meet the specific needs of your clients, there are some features you should look out for in any strong RMM software. These include:
Remote monitoring
Your RMM tool should gather health and status information client software, hardware, and networks and feed that data back to you in as close to real-time as possible so you can stay on top of maintenance.
Remote management, remote control, and secure remote access
You should be able to configure your clients’ IT security and respond to issues remotely, so that you don’t have to add travel time to your mean time to respond. This should include the ability to manage mobile devices.
Automation
Your RMM software should automate routine tasks such as onboarding, patch management, alerting, and ticketing to save you time and allow you to focus on incident response.
Reporting and analytics
From your RMM tool’s central management console, you should be able to generate clear, customizable reports into the health and security status of your clients’ networks at a granular level.
Integrations
Your RMM software should integrate easily with your user directory for easier onboarding and offboarding. It should also integrate with your existing security tools, ticketing tools, and PSA software.
Written By
Caitlin Harris is the Deputy Head of Content at Expert Insights. As an experienced content writer and editor, Caitlin helps cybersecurity leaders to cut through the noise in the cybersecurity space with expert analysis and insightful recommendations.
Prior to Expert Insights, Caitlin worked at QA Ltd, where she produced award-winning technical training materials, and she has also produced journalistic content over the course of her career.
Caitlin has 8 years of experience in the cybersecurity and technology space, helping technical teams, CISOs, and security professionals find clarity on complex, mission critical topics like security awareness training, backup and recovery, and endpoint protection.
Caitlin also hosts the Expert Insights Podcast and co-writes the weekly newsletter, Decrypted.
Technical Review
Craig MacAlpine is CEO and Founder of Expert Insights. Before founding Expert Insights in August 2018, Craig spent 10 years as CEO of EPA Cloud, an email security provider that rebranded as VIPRE Email Security following its acquisition by Ziff Davies, formerly J2Global (NASQAQ: ZD) in 2013.
Craig is a passionate security innovator with over 20 years of experience helping organizations to stay secure with cutting-edge information security and cybersecurity solutions.
Using his extensive experience in the email security industry, he founded Expert Insights with the singular goal of helping IT professionals and CISOs to cut through the noise and find the right cybersecurity solutions they need to protect their organizations.