Technical Review by
Craig MacAlpine
RMM (Remote Monitoring and Management) platforms are the operational core of most MSP practices — providing multi-client endpoint monitoring, automated patching, remote access, and billing-aligned reporting from a single console. The RMM platform an MSP chooses directly determines the operational efficiency achievable at each stage of growth. We reviewed 8 solutions and found NinjaOne, Datto RMM, and Atera RMM to be the strongest on automation depth, multi-client management, and margin-friendly pricing.
Remote monitoring and management (RMM), also known as network management or remote IT management, is a software platform that helps managed service providers (MSPs) remotely and proactively monitor client endpoints, networks, and computers.
A good RMM solution must gather health and status information about client software, hardware and networks and feed that back to the MSP via a central admin console; this allows them to remotely monitor, manage and resolve client tech issues, often without the end user being aware.
In this article, we’ll explore the remote monitoring and management solutions designed to help MSPs manage their clients’ IT environments.
NinjaOne is a unified IT operations platform that combines RMM, patching, backup, and remote support in a single cloud-native console. We were impressed by the platform’s depth; it manages Windows, macOS, and Linux endpoints with conditional policies, hundreds of out-of-the-box scripts, and PowerShell for real-time remote commands. We think it’s well suited to any MSP or IT team looking for a comprehensive, intuitive remote IT management platform.
The scripting engine stands out. PowerShell deployments run consistently across hundreds of endpoints, and the out-of-the-box scripts cover common remediation tasks. Conditional policies automate detection and response; for example, if five failed login attempts are detected within five minutes, NinjaOne sends a security alert and disables the local user automatically. Automated patching covers Windows, macOS, Linux, and third-party applications with Patch Intelligence AI for CVE and CVSS-based prioritization. The Overview dashboard uses a traffic light color-coded graph to highlight critical actions, with clickable device icons for deep-dive endpoint detail. NinjaOne integrates with Splashtop, TeamViewer, and ScreenConnect for full remote control. The multi-tenant interface gives MSPs per-client dashboards and drill-down visibility. Endpoint backup handles file, folder, and image backups to cloud, local, or hybrid storage, encrypted at rest and in transit.
We think NinjaOne works best for MSPs that need reliable core functionality without complexity. The per-device monthly pricing scales linearly, and free unlimited onboarding support and training are included without add-on costs. Full deployment typically takes two weeks to a month, with the agent deployed through Intune or on-premises Active Directory. The platform is highly intuitive; the interface is modern with strong visualization, making it easy for junior techs and senior engineers to work from the same console. Something to be aware of is that NinjaOne doesn’t offer software configuration management, and it isn’t an EDR tool or advanced security product. But it does improve security posture through deep endpoint visibility, patching, endpoint hardening, and reliable backups.
Datto, a Kaseya company, provides cloud-based software and technology solutions designed for MSPs serving SMBs. Datto Remote Monitoring and Management (RMM) is their cloud-based platform that enables MSPs to remotely manage and support all contracted endpoints, with the goal of reducing costs and increasing efficiency of service delivery.
Datto RMM features flexible patch management with configurable, automatable policies for Windows, macOS, Linux devices, and third-party applications natively or through Datto’s Chocolatey integration. The platform offers real-time monitoring and reporting to help admins proactively solve issues and verify that all security tools are functioning correctly. Auto-response to alerts allows for instant problem resolution, and on-demand and scheduled reports into client system health enable MSPs to take action as soon as it’s needed.
Datto RMM is a strong RMM solution for MSPs serving SMB clients. As a 100% cloud-based platform, it’s highly scalable and accessible from anywhere. The platform integrates with existing PSAs for single-click access, as well as over 200 third-party tools and solutions. Datto is fully focused on supporting their MSP community, so we recommend their RMM solution for any MSP looking to become part of a supportive partner ecosystem.
Atera specialises in remote-first IT management. Their AI-powered platform unifies RMM, PSA, remote access, and reporting in a single console. Atera monitors client systems in real time and provides IT admins with alerts about potential problems before they happen. The platform also integrates with Splashtop to provide continuous remote support for MSP clients. We think the per-technician pricing model is the defining advantage for growing MSPs.
The AI capabilities have expanded significantly. Atera’s Copilot generates ticket summaries and automates administrative tasks, while Atera’s Robin handles routine troubleshooting without technician input. Per-technician pricing covers unlimited endpoints, which removes the per-device cost pressure that limits how many endpoints an MSP can manage. Activity logging supports transparency and compliance for client reporting. Broad OS compatibility and the centralised management of RMM, PSA, and remote access in one interface reduce tool sprawl.
Customers praise the broad OS compatibility and the centralised management of RMM, PSA, and remote access in one interface. The per-technician pricing model is consistently highlighted as a key advantage. Something to be aware of is that AI features take time to fully configure, and cloud SaaS workload management falls outside the platform’s scope.
We think Atera fits MSPs of any size that want an AI-enhanced RMM platform to automate workflows and deliver faster support. The per-technician model means scaling does not trigger per-device cost increases, which is particularly valuable for MSPs adding clients frequently.
ConnectWise specialises in software for technology solution providers. Their services cover remote monitoring, IT management, and cybersecurity, and are designed to support MSPs of varying sizes. ConnectWise RMM is a unified remote monitoring and management platform built on the Asio platform for MSPs managing IT environments at scale. We think ConnectWise RMM fits MSPs that want to scale efficiently with intelligent automation and outsourced NOC capabilities.
The drag-and-drop scripting engine simplifies task automation with real-time visibility into results. Third-party patching covers over 7,000 applications with pre-deployment testing to reduce failed updates. IntelliMon consolidates related alerts into single actionable tickets, cutting through the noise that floods most RMM consoles. The integrated 24/7 NOC support handles monitoring, remediation, and patch deployment for MSPs that want to offload after-hours coverage.
Customers praise the integrated NOC services, which deliver round-the-clock monitoring, remediation, and patch deployment. The drag-and-drop scripting engine is highlighted for making automation accessible to less technical team members. Something to be aware of is that the platform requires customisation for unique workflows, and the interface carries a learning curve for newer team members.
We think ConnectWise RMM fits MSPs that want to scale efficiently with intelligent automation and outsourced NOC capabilities. The IntelliMon alert consolidation and 24/7 NOC support reduce the operational burden on smaller teams, and the Asio platform supports growth to over 100,000 devices.
ManageEngine, a division of Zoho Corporation, provides IT management software that helps businesses manage and integrate their IT processes. RMM Central is ManageEngine’s remote monitoring and management platform that combines endpoint management, automated patching, and multilayer network mapping for MSPs managing complex, multi-site environments. We think RMM Central fits MSPs managing complex networks with diverse device fleets where broad discovery and patching coverage matter.
Layer 2 mapping and subnet scanning automatically identify servers, routers, VMs, laptops, and mobile devices across client networks. Patch management covers Windows, macOS, Linux, and 1,000+ third-party applications. ML-powered forecast reports anticipate performance issues before they affect client operations. Over 100 pre-built analytics templates provide detailed client reporting without manual configuration. The multilingual interface supports international deployments for MSPs operating across regions.
Customers praise the breadth of coverage and the multilingual interface for international deployments. The analytics and reporting capabilities get consistently positive marks. Something to be aware of is that the free edition lacks advanced security and configuration controls, and the interface can lag with large device inventories.
We think RMM Central fits MSPs managing complex networks with diverse device fleets where broad discovery and patching coverage matter. The Layer 2 mapping and ML-powered forecasting give network-heavy MSPs capabilities that lighter RMM tools lack.
N-able, formerly the MSP division of SolarWinds before spinning off as an independent company in July 2021, specialises in providing monitoring, security, and business tools for MSPs. N-central is an enterprise-grade RMM platform that combines remote monitoring with integrated endpoint detection and response. With N-central, admins can use automation tools to onboard, configure, and patch hundreds of endpoints quickly. N-able has also added EDR capabilities to N-central through a SentinelOne integration, providing layered endpoint security alongside core RMM. We think N-central fits MSPs and IT service providers managing complex, multi-tenant environments.
N-central provides over 700 pre-built scripts with an AI-driven developer portal for automated script generation based on natural language input. The SentinelOne EDR integration adds threat detection without requiring a separate security stack. Network topology mapping improves troubleshooting across connected devices, and Microsoft 365 and Intune integration strengthens device and user management. Drag-and-drop automation lets any skill level design workflows and standardise processes across client environments.
Customers praise the drag-and-drop automation that lets any skill level design workflows and standardise processes. The integrated EDR and network mapping capabilities are highlighted as differentiators for security-focused MSPs. Something to be aware of is that advanced automation requires setup time to optimise, and the platform carries more complexity than lighter RMM tools.
We think N-central fits MSPs and IT service providers managing complex, multi-tenant environments, especially those operating in regulated industries where endpoint security and compliance reporting matter. The SentinelOne EDR integration and 700+ pre-built scripts give larger MSPs the depth they need.
SuperOps is a cloud-native unified RMM and PSA platform built specifically for MSPs. We think the combination of client management, ticketing, and endpoint monitoring in a single interface makes it a strong fit for small to mid-sized MSPs looking to reduce tool sprawl.
The platform brings together client management, project tracking, ticketing, contracts, billing, and IT documentation with endpoint monitoring and automated patching in a single interface. Easy deployment via silent script across Windows and macOS keeps onboarding fast. ML-powered alerts detect unusual device activity early. Integrations with Splashtop, TeamViewer, ScreenConnect, Webroot, and Bitdefender connect the platform to existing tools.
Customers praise the clean UI, fast onboarding, and responsive support team. The unified PSA and RMM approach simplifies day-to-day operations for smaller teams. Something to be aware of is that PSA depth is lighter than legacy platforms for complex project billing, and AI features are still maturing beyond ticket summarisation.
We think SuperOps fits small to mid-sized MSPs that want to simplify their toolset through a unified RMM and PSA platform. If you need deep PSA capabilities or advanced automation, a more established platform may be a better fit.
Syncro offers what it calls an Extended Monitoring and Management (XMM) platform, unifying RMM, PSA, and Microsoft 365 management in a single tool. We think the transparent per-user pricing with unlimited device coverage and no contracts is the biggest draw for midsized MSPs.
Unlimited PC and Mac monitoring, automated alert remediation, patch management, and a 500+ script library keep endpoints maintained. CIS-aligned Microsoft 365 baseline monitoring catches configuration drift across tenants. The per-user pricing model covers unlimited devices with no contracts, giving MSPs cost predictability. Over 50 integrations support diverse workflows across PSA, remote access, and security tools.
Customers praise the transparent per-user pricing and the contract-free model. The XMM approach of combining RMM, PSA, and Microsoft 365 management is highlighted as a differentiator. Something to be aware of is that advanced automation features require initial configuration, and the platform is newer to market with features still maturing.
We think Syncro fits midsized MSPs that manage Microsoft 365 environments and want endpoint monitoring, PSA, and M365 governance in one platform without per-device pricing pressure.
We've looked at 20+ RMM solutions to create this list. Here's some other vendors for you to consider:
Offers remote monitoring, management, and automation of IT systems, with tools for patch, security, and scripting.
A mobile-first RMM solution for remote system monitoring and management.
A cloud-based RMM platform for remote monitoring, patch management, software deployment, and endpoint management.
Provides remote monitoring, asset management, patch management, and ticketing functionalities.
Offers remote monitoring and management tools with features like patch management, automation, and security.
Provides tools for remote access, endpoint management, patch management, and reporting.
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Tools / Platforms
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Price
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Link
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NinjaOne
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From $1.50 USD per endpoint, per month
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Datto RMM
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From $1.50 USD per endpoint, per month
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Atera RMM
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From from $129 per technician, per month
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ManageEngine RMM Central
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From $24 per endpoint, per year
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SuperOps.ai
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From $79 USD per technician, per month.
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Syncro
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From $129 per user, per month
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We assessed each platform across remote monitoring capabilities, patch management, automation, endpoint security, integrations, deployment options, pricing models, and real-world customer feedback from MSPs. Products were evaluated on how effectively they help MSPs monitor, manage, and secure client IT environments at scale.
When selecting an RMM platform, start with the monitoring and alerting capabilities. The platform should provide real-time visibility into client endpoints, networks, and devices with alerts that are actionable rather than noisy. Patch management matters; look for automated patching across Windows, macOS, Linux, and third-party applications. Automation and scripting capabilities reduce repetitive work, while integrations with PSA tools, remote access platforms, and security products connect the RMM to your broader toolset. Pricing model is important for MSPs; per-device, per-technician, and per-user models each have trade-offs depending on your client base and growth plans. Deployment model, support quality, and the availability of outsourced NOC services are also worth evaluating.
The RMM market continues to evolve with AI-powered automation, integrated security features, and unified PSA platforms becoming standard expectations. The right choice depends on your MSP’s size, client base, and existing toolset. Organisations already invested in specific vendor platforms will find the most value in solutions that extend those investments. MSPs managing complex, multi-tenant environments should prioritise automation depth and security integrations, while growing teams should evaluate pricing models that scale without per-device cost increases. For smaller MSPs, unified RMM and PSA platforms offer accessible entry points that reduce tool sprawl from day one.
RMM software, also referred to as remote IT management or network management software, enables managed service providers (MSPs) to monitor their clients’ networks for IT and security issues and respond to those issues from anywhere, without causing disruption. With RMM tools, MSPs can identify and remediate security vulnerabilities without having to visit their clients in person, reducing travel costs as well as their mean time to respond to incidents. In turn, this leads to reduced downtime, increased security, and higher client satisfaction.
To achieve this, RMM software helps MSPs by gathering data about their clients’ networks, software, and endpoints; tracking network and device health; generating alerts or tickets when an issue is identified; supplying the MSP with health, performance, and activity reports; and automating scheduled maintenance tasks such as patching. By allowing the RMM tool to take care of these tasks, MSPs can dedicate their time, energy, and resources to tasks that require more human intervention, such as consulting with their clients on how they can expand and grow their business.
When an RMM platform is deployed, an agent is installed on all of the client workstations, servers, and endpoints that the MSP wants to monitor, and a central management component is installed in the MSP’s server. The agents then feed back health and status information to the MSP, alerting them in real-time to any changes in health or performance. If a change or issue is detected, the RMM tool generates an alert or ticket, which it sends to the MSP so that they can resolve the issue. The best RMM tools add contextual information to these alerts and classify each one in terms of issue type and severity, so that the MSP can quickly identify what action they need to take and prioritize more critical issues—often before the client even realizes there’s an issue at all.
There are a few reasons why an MSP or IT service provider may want to use an RMM tool. First, RMM tools give MSPs complete remote visibility of their clients’ networks, no matter where they or the clients are based. This means that even smaller MSPs and IT teams can support and manage multiple clients, as they don’t have to travel to visit a client each time an issue arises.
Second, RMM software offers lots of automation that enables MSPs to streamline their issue detection and resolution workflows. This, in turn, allows the MSP to spend less time on manual, time-consuming tasks, so that they can support more users and endpoints—effectively allowing them to scale their support operations.
But RMM software doesn’t only enable MSPs to scale their support—it also enables them to offer better support! With a strong RMM tool, MSPs can get ahead of potential issues more quickly by proactively and continuously monitoring their clients’ networks for indicators that something’s wrong. This helps them identify and resolve problems more quickly, minimizing downtime and disruption, and boosting customer satisfaction.
Finally, the best RMM solutions make it much easier for MSPs to manage their clients’ networks by providing them with a single pane of glass from which they can view all the metrics they need. To achieve this, RMM tools integrate with PSA, backup, endpoint security, and patching software, amongst other IT tools. This means that the RMM software’s dashboard can act as a central control panel for multiple tools.
While all RMM tools offer a slightly different feature set to help you meet the specific needs of your clients, there are some features you should look out for in any strong RMM software. These include:
Remote monitoring
Your RMM tool should gather health and status information client software, hardware, and networks and feed that data back to you in as close to real-time as possible so you can stay on top of maintenance.
Remote management, remote control, and secure remote access
You should be able to configure your clients’ IT security and respond to issues remotely, so that you don’t have to add travel time to your mean time to respond. This should include the ability to manage mobile devices.
Automation
Your RMM software should automate routine tasks such as onboarding, patch management, alerting, and ticketing to save you time and allow you to focus on incident response.
Reporting and analytics
From your RMM tool’s central management console, you should be able to generate clear, customizable reports into the health and security status of your clients’ networks at a granular level.
Integrations
Your RMM software should integrate easily with your user directory for easier onboarding and offboarding. It should also integrate with your existing security tools, ticketing tools, and PSA software.
Caitlin Harris is the Deputy Head of Content at Expert Insights. As an experienced content writer and editor, Caitlin helps cybersecurity leaders to cut through the noise in the cybersecurity space with expert analysis and insightful recommendations.
Prior to Expert Insights, Caitlin worked at QA Ltd, where she produced award-winning technical training materials, and she has also produced journalistic content over the course of her career.
Caitlin has 8 years of experience in the cybersecurity and technology space, helping technical teams, CISOs, and security professionals find clarity on complex, mission critical topics like security awareness training, backup and recovery, and endpoint protection.
Caitlin also hosts the Expert Insights Podcast and co-writes the weekly newsletter, Decrypted.
Craig MacAlpine is CEO and Founder of Expert Insights. Before founding Expert Insights in August 2018, Craig spent 10 years as CEO of EPA Cloud, an email security provider that rebranded as VIPRE Email Security following its acquisition by Ziff Davis, formerly J2Global (NASDAQ: ZD) in 2013.
Craig is a passionate security innovator with over 20 years of experience helping organizations to stay secure with cutting-edge information security and cybersecurity solutions.
Using his extensive experience in the email security industry, he founded Expert Insights with the singular goal of helping IT professionals and CISOs to cut through the noise and find the right cybersecurity solutions they need to protect their organizations.