Best 10 Remote Assistance Solutions for IT Teams (2026)
We reviewed 10 remote assistance platforms on connection stability under real-world network conditions, session recording capabilities, and the multi-user features that matter when complex issues require escalation during an active support session.
Written by
Craig MacAlpine
Technical Review by
Laura Iannini
Quick Summary
Remote assistance solutions allow IT support teams to take control of end-user devices and resolve technical issues without physical access — with connection quality under real-world network conditions the primary variable separating tools in practice. Tools that create friction slow support and compound incidents. We reviewed 10 platforms and found AnyDesk, BeyondTrust Remote Support, and ConnectWise ScreenConnect to be the strongest on connection stability and session management controls.
Remote assistance, also referred to as remote support or remote visual assistance, allows IT teams and administrators to connect and communicate with end-users. This is usually in order to resolve technical problems or automate routine tasks. Companies will use remote assistance software to provide help to a variety of end-users including clients, customers, and technicians, where physical assistance is not viable. It may be that the two individuals are in remote locations and physically unable to get together, or it may be in order to save time and resource.
With the increasing dependence on remote work and digital solutions, managing a diverse workforce and physically disparate technologies has become harder. In response, the market for remote assistance platforms has grown rapidly. These solutions should prioritize security, ensuring end-to-end encryption, and compliance with industry regulations. They provide a streamlined user experience, offering intuitive interfaces, seamless connectivity, and integration with other enterprise tools.
Remote assistance has two main functions:
- Offering support and assistance to users experiencing problems
- Monitoring systems and run diagnostics remotely
Remote Assistance solutions will often have a raft of auditing tools, as well as granular permission configurability, and identity management capabilities. In order to facilitate the remote assistance, it will allow users to share their screen, video feeds, and even take over control remotely. This hands-on approach improves remediation time, thereby reducing downtime. These tools are also useful in scenarios such as software installations, system diagnostics, and providing detailed training.
In this article we’ve identified the best remote assistance solutions available on the market today. In each listing, we’ll explain the products key features and ideal use cases. We’ve then written an FAQ section that covers some of the key questions surrounding remote assistance, how it works, and what to look for when choosing a solution.
AnyDesk
AnyDesk is a remote desktop solution built around high-performance connections with low latency and high frame rates, even over limited bandwidth. We think AnyDesk is one of the fastest remote access tools in this category, and a strong option for IT teams and support providers that need responsive, real-time remote control without lag.
AnyDesk Key Features
AnyDesk supports Windows, macOS, Linux, Android, iOS, and ChromeOS with a lightweight client that’s quick to deploy. Connections are secured with RSA 2048 asymmetric key exchange encryption, and additional security features include two-factor authentication, permission management, whitelisting, and a privacy mode to conceal screen information in public spaces. Group policies allow easy configuration across multiple workplaces, and automated deployment simplifies rollout for larger environments. File transfer is fast and straightforward. Pricing starts at $14.90/month (Solo) for individual remote support, scaling to $79.90/month (Advanced) for teams needing more concurrent sessions and features.
What Customers Say
Something to be aware of is that AnyDesk requires annual billing with no monthly payment option across its paid plans. The free tier has had its usage time reduced in recent updates, which means it’s less viable for ongoing use than it once was. Customers note that the customization options, including branding and custom namespaces, are a strong selling point for MSPs and support teams that want a white-labeled experience.
Our Take
We were impressed by AnyDesk’s connection performance; the low latency and high frame rates make remote sessions feel close to working locally. The combination of strong encryption, privacy mode, and group policy management gives IT teams the controls they need without overcomplicating things. If speed and responsiveness are your top priorities for remote support, AnyDesk is well worth considering.
Strengths
- High frame rates and low latency connections
- RSA 2048 encryption with privacy mode for public spaces
- Lightweight client with quick deployment and automated rollout
- Group policies for managing multiple workplaces
Cautions
- Annual billing only; no monthly payment option
- Reviews mention the free tier has become more limited in recent updates
BeyondTrust Remote Support
BeyondTrust Remote Support is an enterprise-grade remote support platform from one of the leading providers in the Privileged Access Management space. We think BeyondTrust stands out in this category for its security depth; it goes beyond basic remote access to provide full audit trails, session recording, and granular access controls that meet the requirements of highly regulated environments.
BeyondTrust Remote Support Key Features
BeyondTrust supports Windows, Linux, macOS, ChromeOS, iOS, and Android, with the ability to access devices both on and off the corporate network. The platform integrates with CRM, ITSM, SIEM, and password management tools, and can be deployed via cloud, virtual, or physical appliances. All session activities are logged with real-time reporting and detailed video recordings, creating a comprehensive audit trail. The April 2026 release (v26.1) introduced custom console views, in-session sound sharing for real-time troubleshooting, scalable endpoint automation, and more granular administrative delegation based on least-privilege principles. Security includes FIPS 140-3 validated encryption via OpenSSL 3.1.
What Customers Say
BeyondTrust serves over 20,000 global customers and offers extensive customization options for support invitations and portals. The platform is highly scalable and designed for enterprise deployments. Something to be aware of is that the depth of features comes with a corresponding learning curve; getting to grips with the full configuration and policy management takes time. Reviews mention that pricing is at the higher end of the market, reflecting the enterprise positioning.
Our Take
We were impressed by BeyondTrust’s audit and compliance capabilities. The combination of detailed session logging, video recordings, and FIPS 140-3 validated encryption makes it a strong fit for organizations in regulated industries where audit trails and access controls are non-negotiable. If security and compliance are your primary requirements for remote support, BeyondTrust is one of the strongest options available.
Strengths
- Comprehensive audit trails with session recording and video logs
- FIPS 140-3 validated encryption
- Integrates with CRM, ITSM, SIEM, and password management tools
- Cloud, virtual, or physical appliance deployment options
Cautions
- Users report a steeper learning curve for full configuration
- Customers note pricing is at the higher end of the market
ConnectWise ScreenConnect
ConnectWise ScreenConnect is a remote desktop and access platform split into two products: ScreenConnect Access for connecting to remote endpoints, and ScreenConnect Support for break/fix and reactive help desk services. We think ScreenConnect is one of the best-value remote support tools for MSPs and IT support teams, with strong security, broad platform support, and extensive white-labeling options.
ConnectWise ScreenConnect Key Features
ScreenConnect supports Windows, macOS, ChromeOS, and Linux with AES-256 encryption and two-factor authentication. ConnectWise View provides browser-enabled live stream sessions through the end user’s mobile device camera, which is helpful for guiding users through physical hardware issues. The platform supports SAML for single sign-on, and admins can grant temporary access to vendors or third parties for durations from 48 hours to 30 days. Extensive white-labeling options let MSPs brand every customer interaction. Pricing starts at approximately $30/month (One plan) for a single technician with 10 unattended access agents, scaling to $55/month (Premium) per concurrent technician.
What Customers Say
ScreenConnect integrates with a wide range of extensions available in the ConnectWise Marketplace, which extends its functionality significantly. The platform supports remote access to iOS and Android devices as well as desktop operating systems. Something to be aware of is that pricing has increased recently, with the entry tier seeing approximately a 20% uplift. Reviews mention that the tool offers strong value compared to higher-priced alternatives in this space.
Our Take
We were impressed by ConnectWise View’s camera-based support feature, which adds a practical dimension for troubleshooting physical hardware issues remotely. The combination of AES-256 encryption, SAML SSO, temporary third-party access, and extensive white-labeling makes it a well-rounded choice for MSPs. If you need a remote support tool that balances security, flexibility, and branding at a competitive price point, ScreenConnect is well worth considering.
Strengths
- AES-256 encryption with SAML single sign-on support
- ConnectWise View for camera-based live support sessions
- Extensive white-labeling and branding options for MSPs
- Temporary third-party access with configurable durations
Cautions
- Recent pricing increase of approximately 20% on the entry tier
- Customers note the interface can feel dated compared to newer tools
GoTo Resolve
GoTo Resolve, now also available as LogMeIn Resolve, is a remote IT support platform that brings together remote support, unattended access, monitoring, management, and help desk ticketing in a single tool. We think GoTo Resolve is a strong option for small businesses and individual IT teams that want remote support, RMM, and ticketing without managing separate platforms.
GoTo Resolve Key Features
GoTo Resolve provides remote support accessible from any device and location, with the ability to connect via web browser chat or direct link without any additional installation on the end user’s side. Agents can reboot devices directly into safe mode, navigate between multiple monitors, and use a pop-out session feature for multitasking across endpoints. Unattended access allows agents to resolve issues without the end user being present. The platform includes an integrated help desk ticketing system, mobile device management, and file transfer and screen recording capabilities. Recent updates added AI-powered features for MSPs, brandable remote sessions with custom logos and backgrounds, and tenant-specific permissions for multi-client management.
What Customers Say
GoTo Resolve includes an end-user remote access feature that lets clients securely access their own work devices remotely, which provides MSPs with a recurring service opportunity. Something to be aware of is that the platform’s strength is in combining multiple functions at a basic level; if you need deep, specialized capabilities in any single area, such as advanced RMM or enterprise-grade remote support, a dedicated tool may be better suited. Reviews mention that the interface is clean and easy to get started with.
Our Take
We think GoTo Resolve is best suited for small IT teams and MSPs that want a practical, all-in-one platform without the overhead of managing separate remote support, ticketing, and RMM tools. The brandable remote sessions and tenant-specific permissions are good additions for MSPs managing multiple clients. If you need a tool that’s quick to deploy and easy to use for day-to-day IT support, GoTo Resolve is a good option to consider.
Strengths
- No installation required on the end user's side for remote sessions
- Combines remote support, RMM, ticketing, and MDM in one platform
- Brandable remote sessions with custom logos and backgrounds
- Safe mode reboot and multi-monitor navigation during sessions
Cautions
- Reviews flag that individual features lack the depth of dedicated tools
- Customers note advanced capabilities are limited on lower-tier plans
ISL Light
ISL Light is a remote desktop solution from ISL Online, a company with offices in Slovenia, Switzerland, the UK, and the USA, serving IT professionals and help desk technicians in around 100 countries. We think ISL Light stands out for offering both cloud and self-hosted deployment options, which is a meaningful advantage for organizations with strict data sovereignty or compliance requirements.
ISL Light Key Features
ISL Light provides end-to-end encrypted sessions using RSA 2048/4096-bit key exchange and AES 256-bit encryption. The platform includes two-factor authentication, single sign-on via SAML 2.0 (supporting Microsoft Entra and Okta), customizable password policies, and detailed access management. Sessions include live chat, video call, multi-monitor support, file transfer, and session recording. The admin dashboard provides comprehensive oversight of computer groups, users, and user groups. In 2025, ISL Light expanded unattended remote access to Android devices through a Universal Add-On, added browser-based session launching, and updated the Black Screen feature on Windows 10 and 11. The Standard Cloud License is $34.90/month with unlimited users and devices.
What Customers Say
ISL Light holds ISO/IEC 27001:2013 certification and meets GDPR compliance requirements, which is good to see for organizations in regulated industries. The platform is highly customizable, allowing modification of layouts, workflows, and security settings to align with existing systems and corporate branding. Something to be aware of is that ISL Light is less well-known than some of the larger players in this space, which means community resources and third-party integrations are more limited. Users report that the platform is straightforward to set up and use.
Our Take
We were impressed by ISL Light’s combination of strong encryption, self-hosted deployment option, and ISO 27001 certification. If data sovereignty or on-premises hosting is a requirement, ISL Light is one of the few remote support tools that offers a genuine self-hosted alternative alongside its cloud service. The pricing is transparent and competitive, with unlimited users and devices on the Standard Cloud License, which is a strong value proposition.
Strengths
- Cloud or self-hosted deployment options
- RSA 2048/4096-bit key exchange with AES 256-bit encryption
- ISO 27001 certified and GDPR compliant
- Unlimited users and devices on Standard Cloud License at $34.90/month
Cautions
- Smaller ecosystem with fewer third-party integrations than larger competitors
- Reviews mention limited community resources compared to more established tools
LogMeIn Rescue
LogMeIn Rescue is a remote IT support platform designed for enterprise and mid-market support teams that need fast, cross-platform remote sessions at scale. We think Rescue is one of the most feature-rich remote support tools available, particularly for organizations that handle high volumes of support sessions across diverse device types.
LogMeIn Rescue Key Features
Rescue can initiate remote support sessions in under 20 seconds without requiring any pre-installed software on the end user’s device. The platform supports PCs, Macs, tablets, and mobile devices, with technicians able to handle multiple sessions simultaneously. Security includes 256-bit AES encryption, permission-based access, PIN validation, IP restrictions, data residency controls, SSO, and AD Sync. Rescue Live Lens is a standalone video-based support tool that allows IT and field service teams to support physical equipment remotely through the end user’s camera. The pricing model is modular, with a base cost of approximately $109/seat/month and optional add-on modules for Security, Automation, and Insight. Mobile Support is a separate add-on at $37.50/seat/month.
What Customers Say
LogMeIn serves over 2 million customers globally, and Rescue is well-established in the enterprise remote support market. The platform offers customizable chat support with live translation services for multi-lingual sessions, which is helpful for global support teams. Something to be aware of is that Rescue is significantly more expensive than most competitors in this category, and the modular pricing means the total cost can escalate when you add Mobile Support and other modules. Reviews flag that cheaper alternatives exist for basic remote support needs.
Our Take
We think Rescue is best suited for larger support organizations that need enterprise-grade features like Live Lens video support, live translation, and the ability to handle multiple concurrent sessions per technician. The sub-20-second session start time is a meaningful productivity advantage for high-volume support teams. If your remote support needs are basic and cost is a primary concern, lighter tools in this category will serve you better; but for organizations that need the depth, Rescue is a very strong solution.
Strengths
- Remote session initiation in under 20 seconds with no pre-installed software
- Live Lens video-based support for physical equipment
- Multi-lingual chat support with live translation
- Handles multiple concurrent sessions per technician
Cautions
- Significantly more expensive than most competitors at $109/seat/month base
- Mobile Support requires an additional $37.50/seat/month add-on
Splashtop Enterprise
Splashtop Enterprise is a remote access and support platform with over 30 million users globally, serving enterprises, academic institutions, government agencies, and small businesses. We think Splashtop Enterprise stands out for its high-performance streaming capabilities and compliance-ready security, making it a strong choice for organizations that need both performance and governance.
Splashtop Enterprise Key Features
Splashtop Enterprise provides 4K streaming at up to 60 frames per second with SSL/AES 256-bit encryption securing all connections. The 2026 version introduced a 15-20% reduction in latency compared to the previous release, along with improved color accuracy and frame rate consistency. The platform integrates with SSO identity providers, supports role-based access control, and offers multi-monitor support, scheduled access, file transfer, chat, and session recording. USB device redirection and open APIs allow integration with existing IT operations. Splashtop complies with GDPR and SOC 2 standards, and the 2026 update expanded two-factor authentication to all account types.
What Customers Say
Splashtop offers flexible pricing with annual and multi-year subscriptions, including educational licensing for remote learning environments. Enterprise pricing requires a custom quote. Something to be aware of is that while Splashtop excels at remote access and support, it doesn’t include built-in ticketing, PSA, or RMM capabilities; if you need those functions, you’ll need additional tools. Customers note that the streaming performance is consistently strong, even over lower-bandwidth connections.
Our Take
We were impressed by Splashtop’s 4K streaming performance and the 15-20% latency improvement in the 2026 release. The combination of high-performance streaming, SOC 2 and GDPR compliance, SSO integration, and role-based access control makes it a well-rounded enterprise solution. If streaming quality and low latency are critical for your remote sessions, particularly in creative, design, or engineering environments, Splashtop Enterprise is well worth considering.
Strengths
- 4K streaming at 60fps with 15-20% latency reduction in 2026
- SSL/AES 256-bit encryption with SSO and role-based access control
- SOC 2 and GDPR compliant
- USB device redirection and open APIs for integration
Cautions
- No built-in ticketing, PSA, or RMM capabilities
- Reviews mention that Enterprise pricing requires a custom quote with no published rates
TeamViewer Remote
TeamViewer Remote is a widely-used connectivity platform with over 600,000 customers and a reach exceeding 2.5 billion connected devices. We think TeamViewer is one of the most established and versatile remote access platforms available, with cross-platform support that covers an exceptionally broad range of device types and operating systems.
TeamViewer Remote Key Features
TeamViewer supports devices and operating systems from 127 different providers, making it one of the broadest cross-platform remote access tools on the market. Connections are secured with 256-bit AES encryption and two-factor authentication. The platform provides remote device control, secure unattended access, and multiplatform access from a single interface. TeamViewer has expanded into AI-driven automation with the Tia AI assistant for automating IT tasks and providing endpoint performance insights. The product suite now includes TeamViewer Remote for IT access, Tensor for enterprise operations, DEX for endpoint management, and TeamViewer ONE as a unified platform. Pricing ranges from $24.90/month (Remote Access) to $229.90/month (Corporate), with Tensor (Enterprise) available as a custom quote.
What Customers Say
Something to be aware of is that TeamViewer’s pricing structure involves separate charges for licensed users, concurrent connections, and add-on features like mobile device support. Customers report that the total cost can be significantly higher than the headline pricing suggests, and annual renewal increases of 5-15% are common. Reviews flag that cheaper alternatives exist for basic remote access needs.
Our Take
We think TeamViewer is best suited for organizations that need broad device compatibility and enterprise-scale remote support. The 127-provider cross-platform support is unmatched in this category, and the Tensor and ONE tiers provide the management and security features that larger enterprises require. If cross-platform coverage is your top priority and you need a single tool that connects to virtually any device type, TeamViewer is a very strong option. With that said, the pricing complexity means it’s worth carefully mapping out the total cost before committing.
Strengths
- Cross-platform support covering 127 device and OS providers
- 256-bit AES encryption with two-factor authentication
- AI-driven automation via Tia assistant
- 2.5 billion+ connected devices globally
Cautions
- Customers note pricing structure involves separate charges that add up
- Reviews flag annual renewal increases of 5-15%
VNC Connect
VNC Connect is RealVNC’s flagship remote access solution, used by over 90,000 enterprise customers including organizations like Google, NASA, and Intel. We think VNC Connect is a solid, security-focused remote access tool that prioritizes reliability and simplicity over feature bloat.
VNC Connect Key Features
VNC Connect uses end-to-end encryption for all connections, with 128-bit AES for Home and Professional subscriptions and up to 256-bit AES for Enterprise. The platform includes Code Connect for secure, self-expiring session codes that make ad-hoc support sessions straightforward. A unified desktop app combines Viewer and Server functionality, with a customizable toolbar, dual-pane file transfer, in-session chat, automatic session recordings, and multi-monitor support. VNC Connect maintains a 99.9% uptime and provides backwards compatibility for older software versions. The platform supports multi-level device lists for organizing large fleets. Pricing starts at $99/year, with a free tier available for non-commercial use.
What Customers Say
VNC Connect is multi-platform and deploys across Windows, macOS, Linux, and Raspberry Pi, which is good to see for organizations with diverse device environments. The Code Connect feature for self-expiring session codes simplifies ad-hoc support without the need for permanent agent installation. Something to be aware of is that VNC Connect is primarily a remote access tool; it doesn’t include the ticketing, monitoring, or management features that some competitors bundle. Reviews mention that pricing for Professional and Enterprise tiers has increased over the years.
Our Take
We were impressed by VNC Connect’s focus on reliability and security. The 99.9% uptime, end-to-end encryption, and backwards compatibility make it a dependable choice for organizations that need straightforward remote access without unnecessary complexity. If you need a lightweight, secure remote access tool that works reliably across platforms, including Raspberry Pi, VNC Connect is well worth considering. It’s particularly well-suited to organizations that value stability and simplicity over feature breadth.
Strengths
- End-to-end encryption with up to 256-bit AES for Enterprise
- Code Connect for secure, self-expiring session codes
- 99.9% uptime with backwards compatibility
- Free tier available for non-commercial use
Cautions
- No built-in ticketing, monitoring, or management features
- Customers note pricing has increased for Professional and Enterprise tiers
Zoho Assist
Zoho Assist is a cloud-based remote support and access platform that offers both remote support sessions and unattended access with flexible pricing. We think Zoho Assist is one of the most accessible remote support tools on the market, particularly for smaller IT teams and MSPs that want solid remote support capabilities without enterprise-level costs.
Zoho Assist Key Features
Zoho Assist supports Windows, macOS, Linux, iOS, Android, Raspberry Pi, and ChromeOS, with sessions initiated from any device via browser or mobile app. Security includes TLS 1.2 protocol, AES 256-bit encryption, multi-factor authentication, and IP whitelisting. The platform provides multi-monitor support, file transfer, live chat, voice and video chat, and screen sharing for demonstrations. An AI-powered assistant (Zia) helps with faster resolutions, session summaries, and technician insights. Pricing is flexible: Remote Support starts at $10/user/month (pay per technician, unlimited endpoints), and Unattended Access is priced per computer with unlimited technicians. A free-forever plan is available.
What Customers Say
Zoho Assist integrates deeply with other Zoho tools and third-party systems, which is helpful for organizations already in the Zoho ecosystem. The flexible pricing model, where you can choose Remote Support and/or Unattended Access separately, lets you pay only for what you need. Something to be aware of is that Zoho Assist is lighter on advanced enterprise features compared to tools like BeyondTrust or LogMeIn Rescue; if you need deep audit trails, FIPS compliance, or video-based equipment support, a more specialized tool may be a better fit. Users report the interface is clean and requires minimal technical know-how to set up.
Our Take
We think Zoho Assist offers outstanding value for money in this category. The $10/user/month starting price with a free-forever plan available makes it one of the most affordable options, and the core remote support capabilities are solid. If you need reliable remote support and access at an accessible price point, and particularly if you’re already using other Zoho products, Zoho Assist is well worth considering.
Strengths
- Free-forever plan available with paid plans from $10/user/month
- Flexible pricing: pay per technician or per computer separately
- AI-powered Zia assistant for resolutions and session summaries
- Supports seven operating systems including Raspberry Pi and ChromeOS
Cautions
- Lighter on advanced enterprise features like FIPS compliance and deep audit trails
- Reviews mention limited functionality compared to premium tools for complex environments
FAQs
Everything You Need To Know About Remote Assistance Solutions (FAQs)
Remote assistance solutions are software solutions that enable IT teams to access and remedy technical problems remotely. Through the software, IT staff can assist users and fix their issues without having to be physically present. This is made possible through use of live video functions to help, guide, and chat with the user having the issues. These solutions are also frequently used to monitor systems and run diagnostics remotely.
Alongside diagnostics, assistance, and problem solving, remote assistance solutions can also include features like audit tools, identity management functions, and granular permission settings.
A remote assistance solution should perform administrative and remediation tasks remotely, create communication channels between users and assistance teams, and allow for full remote access and control of desktops, laptops, servers, and other devices. This is achieved through using remote device/desktop control, real-time chat, screen sharing, and voice or video communication features.
Users experiencing issues can flag a problem with their company’s IT team. A member of the team can initiate a call to help fix the problem or access the device remotely to fix it themselves. Remote support software is often used to address technical issues and enhance security when physical access to the device is either cumbersome or not possible. Staff can access the device, diagnose the issue, then implement a fix.
Remote assistance solutions will have a raft of features which makes choosing the ideal solution for your organization difficult. Features such as screen sharing, chat bots, file transfer options are all critical features to delivering a robust and effective remote assistance solution. It is important to ensure these features are pervasive, flexible, and strong.
- Screen Sharing: This feature allows agents to take control of the device’s screen, keyboard, and mouse. Some options can override a user using the device, while other solutions require end-users to give permission before the agent can take control.
- Compatibility: Check to see which solutions supports the devices on your network. Ideally, your solution should be compatible with Windows, Mac, Linux, iOS, Android, and Chromebook devices to be able to provide consistent remote support. If, however, your organization does not use one of these, your solution will not need to have those capabilities.
- Chat Bot: A clear and intuitive chatbot is a prerequisite to any remote assistance solution. The end user’s chat box should be simple and clean, ensuring that the UX is streamlined and efficient.
- File Transfer: Both the IT agent and end user should be able to transfer files between devices easily and quickly.
- Multi-Agent Support Session: While not necessarily a core feature, this feature allows for agents to collaborate on issues with multiple agents able to connect to the same remote device at the same time.
- Session Recording: This feature allows the helpdesk agent to record the support session and then save it as a video file for later use. Usage examples can include training or auditing purposes.
- Voice And Video Support: Solutions should give the option of both voice and video calls for end users to ensure they receive targeted and effective support.
- Screenshots: Your chosen solution should allow agents to be able to take screenshots of both theirs and the user’s devices during the session for future use and record keeping.
- Access: Support agents should be able to view device information such as operating system, hardware, user, and account data. Agents should also be able to send keyboard commands on remote devices and be able to enable and disable clipboard
Written By
Craig MacAlpine is CEO and Founder of Expert Insights. Before founding Expert Insights in August 2018, Craig spent 10 years as CEO of EPA Cloud, an email security provider that rebranded as VIPRE Email Security following its acquisition by Ziff Davies, formerly J2Global (NASQAQ: ZD) in 2013.
Craig is a passionate security innovator with over 20 years of experience helping organizations to stay secure with cutting-edge information security and cybersecurity solutions.
Using his extensive experience in the email security industry, he founded Expert Insights with the singular goal of helping IT professionals and CISOs to cut through the noise and find the right cybersecurity solutions they need to protect their organizations.
Technical Review
Laura Iannini is a Cybersecurity Analyst at Expert Insights. With deep cybersecurity knowledge and strong research skills, she leads Expert Insights’ product testing team, conducting thorough tests of product features and in-depth industry analysis to ensure that Expert Insights’ product reviews are definitive and insightful.
Laura also carries out wider analysis of vendor landscapes and industry trends to inform Expert Insights’ enterprise cybersecurity buyers’ guides, covering topics such as security awareness training, cloud backup and recovery, email security, and network monitoring. Prior to working at Expert Insights, Laura worked as a Senior Information Security Engineer at Constant Edge, where she tested cybersecurity solutions, carried out product demos, and provided high-quality ongoing technical support.
Laura holds a Bachelor’s degree in Cybersecurity from the University of West Florida.