Best 10 Remote Assistance Solutions for IT Teams (2026)

• Supports Windows, macOS, Linux, Android, iOS, and ChromeOS with a lightweight client that’s quick to deploy
• RSA 2048 asymmetric key exchange encryption with two-factor authentication, permission management, and whitelisting
• Privacy mode conceals screen information in public spaces
• Group policies for easy configuration across multiple workplaces with automated deployment

Something to be aware of is that AnyDesk requires annual billing with no monthly payment option across its paid plans. The free tier has had its usage time reduced in recent updates, which means it’s less viable for ongoing use than it once was. Customers note that the customization options, including branding and custom namespaces, are a strong selling point for MSPs and support teams that want a white-labeled experience.

We were impressed by AnyDesk’s connection performance; the low latency and high frame rates make remote sessions feel close to working locally. The combination of strong encryption, privacy mode, and group policy management gives IT teams the controls they need without overcomplicating things. If speed and responsiveness are your top priorities for remote support, AnyDesk is well worth considering.

• Supports Windows, Linux, macOS, ChromeOS, iOS, and Android with access to devices both on and off the corporate network
• All session activities logged with real-time reporting and detailed video recordings for comprehensive audit trails
• FIPS 140-3 validated encryption via OpenSSL 3.1
• Cloud, virtual, or physical appliance deployment options
• April 2026 release added custom console views, in-session sound sharing, scalable endpoint automation, and granular administrative delegation

BeyondTrust serves over 20,000 global customers and offers extensive customization options for support invitations and portals. The platform is highly scalable and designed for enterprise deployments. Something to be aware of is that the depth of features comes with a corresponding learning curve; getting to grips with the full configuration and policy management takes time. Reviews mention that pricing is at the higher end of the market, reflecting the enterprise positioning.

We were impressed by BeyondTrust’s audit and compliance capabilities. The combination of detailed session logging, video recordings, and FIPS 140-3 validated encryption makes it a strong fit for organizations in regulated industries where audit trails and access controls are non-negotiable. If security and compliance are your primary requirements for remote support, BeyondTrust is one of the strongest options available.

• AES-256 encryption with two-factor authentication and SAML single sign-on support
• ConnectWise View provides browser-enabled live stream sessions through end user’s mobile device camera for physical hardware troubleshooting
• Temporary third-party access configurable from 48 hours to 30 days
• Extensive white-labeling options for MSP branding across customer interactions

ScreenConnect integrates with a wide range of extensions available in the ConnectWise Marketplace, which extends its functionality significantly. The platform supports remote access to iOS and Android devices as well as desktop operating systems. Something to be aware of is that pricing has increased recently, with the entry tier seeing approximately a 20% uplift. Reviews mention that the tool offers strong value compared to higher-priced alternatives in this space.

We were impressed by ConnectWise View’s camera-based support feature, which adds a practical dimension for troubleshooting physical hardware issues remotely. The combination of AES-256 encryption, SAML SSO, temporary third-party access, and extensive white-labeling makes it a well-rounded choice for MSPs. If you need a remote support tool that balances security, flexibility, and branding at a competitive price point, ScreenConnect is well worth considering.

• Remote support accessible from any device via web browser chat or direct link without additional installation
• Safe mode reboot, multi-monitor navigation, and pop-out session for multitasking across endpoints
• Integrated help desk ticketing system, mobile device management, and file transfer
• Brandable remote sessions with custom logos and backgrounds plus tenant-specific permissions for multi-client management

GoTo Resolve includes an end-user remote access feature that lets clients securely access their own work devices remotely, which provides MSPs with a recurring service opportunity. Something to be aware of is that the platform’s strength is in combining multiple functions at a basic level; if you need deep, specialized capabilities in any single area, such as advanced RMM or enterprise-grade remote support, a dedicated tool may be better suited. Reviews mention that the interface is clean and easy to get started with.

We think GoTo Resolve is best suited for small IT teams and MSPs that want a practical, all-in-one platform without the overhead of managing separate remote support, ticketing, and RMM tools. The brandable remote sessions and tenant-specific permissions are good additions for MSPs managing multiple clients. If you need a tool that’s quick to deploy and easy to use for day-to-day IT support, GoTo Resolve is a good option to consider.

• End-to-end encrypted sessions using RSA 2048/4096-bit key exchange and AES 256-bit encryption
• Two-factor authentication, SAML 2.0 SSO (supporting Microsoft Entra and Okta), and customizable password policies
• Cloud or self-hosted deployment options for data sovereignty requirements
• ISO/IEC 27001:2013 certified and GDPR compliant
• Standard Cloud License at $34.90/month with unlimited users and devices

ISL Light holds ISO/IEC 27001:2013 certification and meets GDPR compliance requirements, which is good to see for organizations in regulated industries. The platform is highly customizable, allowing modification of layouts, workflows, and security settings to align with existing systems and corporate branding. Something to be aware of is that ISL Light is less well-known than some of the larger players in this space, which means community resources and third-party integrations are more limited. Users report that the platform is straightforward to set up and use.

We were impressed by ISL Light’s combination of strong encryption, self-hosted deployment option, and ISO 27001 certification. If data sovereignty or on-premises hosting is a requirement, ISL Light is one of the few remote support tools that offers a genuine self-hosted alternative alongside its cloud service. The pricing is transparent and competitive, with unlimited users and devices on the Standard Cloud License, which is a strong value proposition.

• Initiates remote support sessions in under 20 seconds without pre-installed software on the end user’s device
• 256-bit AES encryption with permission-based access, PIN validation, IP restrictions, data residency controls, SSO, and AD Sync
• Rescue Live Lens provides video-based support through the end user’s camera for physical equipment troubleshooting
• Customizable chat support with live translation services for multi-lingual sessions

LogMeIn serves over 2 million customers globally, and Rescue is well-established in the enterprise remote support market. The platform offers customizable chat support with live translation services for multi-lingual sessions, which is helpful for global support teams. Something to be aware of is that Rescue is significantly more expensive than most competitors in this category, and the modular pricing means the total cost can escalate when you add Mobile Support and other modules. Reviews flag that cheaper alternatives exist for basic remote support needs.

We think Rescue is best suited for larger support organizations that need enterprise-grade features like Live Lens video support, live translation, and the ability to handle multiple concurrent sessions per technician. The sub-20-second session start time is a meaningful productivity advantage for high-volume support teams. If your remote support needs are basic and cost is a primary concern, lighter tools in this category will serve you better; but for organizations that need the depth, Rescue is a very strong solution.

• 4K streaming at up to 60 frames per second with SSL/AES 256-bit encryption
• 2026 version introduced 15-20% latency reduction with improved color accuracy and frame rate consistency
• SSO integration, role-based access control, multi-monitor support, scheduled access, and session recording
• USB device redirection and open APIs for integration with existing IT operations
• SOC 2 and GDPR compliant with 2FA expanded to all account types in 2026

Splashtop offers flexible pricing with annual and multi-year subscriptions, including educational licensing for remote learning environments. Enterprise pricing requires a custom quote. Something to be aware of is that while Splashtop excels at remote access and support, it doesn’t include built-in ticketing, PSA, or RMM capabilities; if you need those functions, you’ll need additional tools. Customers note that the streaming performance is consistently strong, even over lower-bandwidth connections.

We were impressed by Splashtop’s 4K streaming performance and the 15-20% latency improvement in the 2026 release. The combination of high-performance streaming, SOC 2 and GDPR compliance, SSO integration, and role-based access control makes it a well-rounded enterprise solution. If streaming quality and low latency are critical for your remote sessions, particularly in creative, design, or engineering environments, Splashtop Enterprise is well worth considering.

• Supports devices and operating systems from 127 different providers
• 256-bit AES encryption with two-factor authentication
• AI-driven automation via the Tia assistant for automating IT tasks and endpoint performance insights
• Product suite includes TeamViewer Remote, Tensor, DEX, and TeamViewer ONE as a unified platform

Something to be aware of is that TeamViewer’s pricing structure involves separate charges for licensed users, concurrent connections, and add-on features like mobile device support. Customers report that the total cost can be significantly higher than the headline pricing suggests, and annual renewal increases of 5-15% are common. Reviews flag that cheaper alternatives exist for basic remote access needs.

We think TeamViewer is best suited for organizations that need broad device compatibility and enterprise-scale remote support. The 127-provider cross-platform support is unmatched in this category, and the Tensor and ONE tiers provide the management and security features that larger enterprises require. If cross-platform coverage is your top priority and you need a single tool that connects to virtually any device type, TeamViewer is a very strong option. With that said, the pricing complexity means it’s worth carefully mapping out the total cost before committing.

• End-to-end encryption with 128-bit AES (Home/Professional) and up to 256-bit AES (Enterprise)
• Code Connect for secure, self-expiring session codes for ad-hoc support without permanent agent installation
• Unified desktop app combines Viewer and Server with customizable toolbar, dual-pane file transfer, in-session chat, and multi-monitor support
• 99.9% uptime with backwards compatibility for older software versions

VNC Connect is multi-platform and deploys across Windows, macOS, Linux, and Raspberry Pi, which is good to see for organizations with diverse device environments. The Code Connect feature for self-expiring session codes simplifies ad-hoc support without the need for permanent agent installation. Something to be aware of is that VNC Connect is primarily a remote access tool; it doesn’t include the ticketing, monitoring, or management features that some competitors bundle. Reviews mention that pricing for Professional and Enterprise tiers has increased over the years.

We were impressed by VNC Connect’s focus on reliability and security. The 99.9% uptime, end-to-end encryption, and backwards compatibility make it a dependable choice for organizations that need straightforward remote access without unnecessary complexity. If you need a lightweight, secure remote access tool that works reliably across platforms, including Raspberry Pi, VNC Connect is well worth considering. It’s particularly well-suited to organizations that value stability and simplicity over feature breadth.

• Supports Windows, macOS, Linux, iOS, Android, Raspberry Pi, and ChromeOS via browser or mobile app
• TLS 1.2 protocol with AES 256-bit encryption, multi-factor authentication, and IP whitelisting
• AI-powered Zia assistant for faster resolutions, session summaries, and technician insights
• Flexible pricing: Remote Support from $10/user/month (pay per technician, unlimited endpoints) and Unattended Access priced per computer with unlimited technicians

Zoho Assist integrates deeply with other Zoho tools and third-party systems, which is helpful for organizations already in the Zoho ecosystem. The flexible pricing model, where you can choose Remote Support and/or Unattended Access separately, lets you pay only for what you need. Something to be aware of is that Zoho Assist is lighter on advanced enterprise features compared to tools like BeyondTrust or LogMeIn Rescue; if you need deep audit trails, FIPS compliance, or video-based equipment support, a more specialized tool may be a better fit. Users report the interface is clean and requires minimal technical know-how to set up.

We think Zoho Assist offers outstanding value for money in this category. The $10/user/month starting price with a free-forever plan available makes it one of the most affordable options, and the core remote support capabilities are solid. If you need reliable remote support and access at an accessible price point, and particularly if you’re already using other Zoho products, Zoho Assist is well worth considering.