Remote Monitoring and Management (RMM) tools have become essential for IT operations, yet there are often challenges to successful deployments.
We asked 3 experts for their insights on the common challenges organizations face when deploying and managing an RMM solution.
Keanan Ball, Senior Director of Product Marketing for RMM, Kaseya: Number one, too many tools for managing too many endpoints. There has been an explosion in both endpoint count and endpoint type over the past decade that has many IT professionals lost in the space between their many point solutions.
IT professionals can waste 15-25% of their time paying the Toggle Tax as they ‘Alt Tab’ back and forth and context switch between the many disconnected point solutions they use for managing their endpoints. In 2025, we’re going to see IT professionals reducing their software stack and replacing point solutions with unified solutions.
Second, lack of Automation. Gartner has called this decade the Age of Automation. However, IT professionals have been unable to realize this dream. IT professionals know they need to automate more, but they’re too busy to even get started.
For too long, automation has been blocked by proprietary scripting languages and arcane workflow builders. Starting in 2024, and increasing in velocity in 2025, we’re seeing proprietary scripting languages go the way of the dinosaurs and vendors committing to supporting IT professionals with scripts and templates. We’re confident 2025 will be the year that automation is available for every IT professional and not just major enterprises with huge automation teams.
Third, ransomware. Ransomware is moving down market from exclusively targeting major enterprises and instead targeting small and midsize businesses (SMB) and middle-market enterprises (MMEs). Ransomware is going to be an even bigger issue as SMBs and MMEs are less prepared from a cybersecurity and a financial standpoint to weather a major ransomware attack. IT professionals need their security solutions like AV, AM, EDR, MDR, and CDR integrated with their RMM to detect and stop ransomware attacks faster. Read the full Q&A.
Dee Zepf, Chief Product Officer, Syncro: Some of the common challenges we hear from our customers are increasing complexity to secure their environments, growing compliance concerns, escalating labor costs, and supporting complicated and hard-to-use software platforms.
Evolving hybrid work models—where employees can connect from anywhere and threats can come from anywhere—need a new generation of Remote Monitoring and Management (RMM) technology that offers greater flexibility and security for both devices and networks than older tools provided. Read the full Q&A.
Jeff Bishop, EVP & GM, Product Management and Asio Platform, ConnectWise: The RMM space is undergoing significant changes as organizations adapt to a more complex and interconnected IT landscape. Already, 46% of organizations have implemented a hybrid cloud or hybrid multicloud IT infrastructure model today, reflecting the multitude of assets organizations manage. For RMM organizations, managing remote systems and a distributed workforce has become more complex, as they need to support a wide variety of platforms.
What’s more, the shift to cloud and hybrid environments increases the number of possible attack vectors. With cybercriminals already increasingly hyper-focused on the confidential data stored by MSPs, poorly configured cloud services, insecure endpoints, or vulnerabilities can expose organizations to breaches.
RMM providers and MSPs are also under increasing pressure to ensure their tools and practices comply with government regulations. Even if MSPs are not directly involved in a regulated industry, they must comply with certain laws if their clients operate in a compliance industry. This proves to be especially challenging for RMM organizations managing remote systems in multiple jurisdictions with different laws. Read the full Q&A.
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