The Top RMM Solutions For MSPs

With N-central, admins can use powerful automation tools to easily and quickly onboard, configure and patch hundreds of devices from a single interface, from any location. The network topology mapping feature allows admins to create a visual representation of their network and auto-detect any changes to it for clear visibility when troubleshooting. Clear, customizable reports give the MSP insight into the health of client networks, as well as demonstrate their own value to their clients. The solution also features a mobile app, which allows admins to identify problem servers, review alerts and provide IT management on the go. N-central also offers a range of security tools including a firewall, web filtering and, should all else fail, it includes backup and disaster recovery capabilities to help MSPs protect their users’ data.

On top of their core RMM features, SolarWinds have recently added powerful EDR capabilities to their N-central solution. Policy-driven automation, forensic analysis an AI engines allow customers to detect and respond to threats such as ransomware even when endpoints are offline. SolarWinds N-central is a great RMM solution for any sized organization looking for integrated RMM and EDR. SolarWinds’ collaboration with Microsoft makes this solution particularly popular amongst MS O365 customers who currently monitor their devices with Intune.

With SolarWinds RMM, MSPs can remotely monitor the security of all network and mobile devices, as well as virtual machines. Admins can set granular permissions and automate alerts and performance checks, which are also prioritized so that technicians know where to focus their time. The solution produces reports into key support activities and reviews of critical functions such as system backup, which admins can access via the central management console or the mobile app. SolarWinds RMM also includes managed antivirus software and a web filter to help keep users safe from web-based threats and known viruses. Finally, the solution offers automated patch management and roll-back capabilities. Admins can customize their patch schedules and disable devices as needed.

We recommend SolarWinds RMM as a strong solution for MSPs of any size looking for an RMM solution with granular permission and automation controls, and integrated antivirus and web filtering. Customers praise SolarWinds RMM for its excellent customer support and user-friendly interface.

NinjaRMM delivers out-of-the-box alerts and remote access, both via the central console and the NinjaRMM app, to allow IT admins to remediate responses more quickly and reduce their clients’ downtime. Admins can automate the remediation and scripting processes, as well as automatically synchronize tickets, alerts and devices with the MSPs existing PSA. Alerts and reports can be customized according to the team’s needs, and provide admins with up-to-the-minute health and performance data. From the management console, admins can configure patching preferences to a granular level to update both OS and third-party applications.

NinjaRMM also includes strong antivirus integrations and in-built endpoint protection capabilities to help keep the network safe, as well as integrated cloud backup for all of the MSPs clients. Finally, NinjaRMM offers free and unlimited training, onboarding and support, so that customers can access help whenever they need it for no extra charge. This makes it a great solution for small- to mid-market MSPs with smaller IT departments that may need more support.

ServiceDesk Plus’ incident and problem management features allows admins not only to solve problems, but also to classify and analyze them so as to avoid repeat incidents. From the management console, admins can discover, tack and manage all IT hardware and software assets, including vulnerability management and compliance assurance. A CMDB repository allows admins to track all configuration items and map their relationships visually to help make better decisions and analyze the impact of any system changes. ServiceDesk Plus generates both canned and custom reports to give admins insights into system health and performance. Finally, the solution features a “service catalog”, which allows the MSP to showcase their services with custom SLAs for increased end user satisfaction and better IT visibility.

ServiceDesk Plus comes in three editions: Standard, which includes the staple help desk software; Professional, which also includes asset management tools; and Enterprise, which includes both asset and project management functionality. ServiceDesk Plus is available in 29 different languages, making it a strong RMM solution for MSPs with a global client base and/or a largely remote workforce based in multiple countries.

Kaseya VSA’s workflows allows IT technicians to remotely manage client endpoints to resolve issues without an disruption to the end user. From the management console, admins can automate IT processes to free up their time to focus on strategic initiatives. This includes automating patch and vulnerability management. The solution’s network topology map gives admins visibility into the status of all agentless and agent-based devices across the network. It also generates out-of-the-box and custom reports that enable admins to visualize their management data. On top of its management tools, Kaseya VSA also features in-built 2-fator authentication (2FA) and backup-up capabilities for all data stored on premise in servers or workstations, and SaaS application data.

Kaseya’s solution also features their Kaseya Fusion Mobile App, with which admins can manage their IT and service tickets directly whilst on-the-go. Customers praise Kaseya for their excellent customer support and their enhancement of product features based on customer feedback. We recommend Kaseya VSA as a strong RMM solution for small- to medium-sized MSPs and particularly those who are looking for integrated endpoint management capabilities.

Datto RMM features flexible patch management with configurable, automatable policies that save admins time and keep clients secure from the most current known threats. Admins ca automate patching for all Windows, MacOS and Linux devices, as well as third-party applications natively or through Datto’s Chocolatey integration. Datto RMM also features real-time monitoring and reporting that enables admins to proactively solve issues and ensure that all security tools are functioning correctly and efficiently. Auto-response to alerts allows for instantaneous problem resolution, and simplifies troubleshooting by providing IT technicians with key diagnostic data. Admins can also access on-demand and scheduled reports into their clients’ system health, which allows the MSP to take action as soon as it’s needed.

Because it’s 100% cloud-based, Datto RMM is highly scalable and accessible anywhere, at any time. This makes it perfect for any organization that needs secure remote access to their clients’ machines. It also integrates fully with existing PSAs, allowing single-click access between the two systems, as well as over 200 third-party tools and solutions, to make it easier to get up and running. Datto is fully focussed on supporting their MSP community, so we recommend their RMM solutions for any MSP serving SMB clients, who are also looking to become a part of a supportive MSP partner community.

Atera monitors client systems in real-time and provides IT admins with alerts about potential problems before they happen, so that they can be solved in advance. Most administrative and maintenance tasks, such as system scanning, update checks and system reboots, can be automated quickly and easily. From the management console, admins can also automate their patch management at a granular level, applying settings to individual devices and device groups. The console also includes remote maintenance capabilities, including application install and uninstall, and running scripts. Atera also includes comprehensive activity logging capabilities that note every action issued by all users, allowing MSPs to have complete transparency of their IT systems.

Atera’s RMM solution integrates seamlessly with Splashtop to provide continuous remote support for all of the MSPs clients, allowing the MSP to securely connect to remote computers and troubleshoot problems from anywhere, at any time. We recommend Atera as a reliable RMM solution for organizations of any size looking to offer their clients a completely remote support service.

ConnectWise Automate’s asset discovery feature allows admins to automatically detect devices on client networks for quick management and enhanced accountability. This helps keep downtime to a minimum when solving IT problems. The solution features out of-the-box, user-friendly patch management for Windows and third-party software, and admins can automate these roll-outs in additions to regular maintenance tasks in order to reduce costs and save time. ConnectWise Automate also provides powerful monitoring and reporting tools that act as a single source of truth for remote control session auditing, agent and agentless device management and technology status analyses.

Customers praise ConnectWise Automate for is easy-to-use scripting and automation functionality and detailed alerts. The remote session capabilities ensure that admins can reach their customers from any location, at any time. We recommend ConnectWise Automate for small- to medium-sized MSPs looking to implement an RMM solution.

Pulseway’s solution is extremely mobile-friendly – admins can access all core features, including mobile remote control and a complete system overview, from the mobile app, as well as receive instant push notifications for speedy troubleshooting. Pulseway also features a powerful automation engine that combines their workflow technology with intuitive UI to auto-remediate issues on behalf of the MSPs IT technicians. The engine comes with a wide range of built-in scripts and templates to minimize downtime. Pulseway’s patch management enables admins to automatically patch OS and third-party applications both on-demand and according to a configured schedule. The solution also provides reports into which patches have been rolled out on which systems. Finally, the remote control and support features offer fast, secure connections between the MSP an all of their clients’ machines that allow technicians to reolve all IT issues remotely from the desktop or mobile app. This includes remote machine control, file transfer and user chat capabilities.

Pulseway RMM is easy to deploy straight out of the box without the need for onboarding or training. This is made possible via mass discovery and deployment features and the solution’s central policy management. This, along with the solution’s mobile-friendly architecture, make Pulseway a strong RMM solution for MSPs of any size that are looking to offer remote support and management of their client’s servers as soon as possible.

Continuum Command strengthens an MSPs ability to manage their clients’ enpoints effectively and securely. One part of this is the excellent patch management capabilities: Continuum automatically tests patches and deploys them once they’re deemed viable, restricting any that are harmful. The solution also features built-in NOC services that provide organizations with the expertise and tools to proactively solve problems without adding headcount. This includes leverage of Continuums proprietary alerting system, Intellimon.

Continuum Command integrates seamlessly with Webroot, LogMeIn and Autotask products, as well as other ConnectWise products, making it a strong solution for enterprise-grade MSPs that are already using solutions from any of these vendors. Continuum’s RMM solution is highly scalable and designed to grow with your organization. We recommend it particularly for MSPs looking for an RMM solution with integrated NOC services.