As businesses increasingly rely on remote work solutions, Remote Monitoring and Management (RMM) tools become crucial for maintaining oversight and security of IT infrastructure.
As we plan out our strategies for 2025, how can security leaders effectively use RMM technology to address challenges such as endpoint vulnerabilities, patch management, and network transparency?
We asked 3 RMM experts for their advice:
Keanan Ball, Senior Director of Product Marketing for RMM, Kaseya: Focus on automation from an iterative design perspective. Just do a little bit each week and you’ll find in just a few months that you have automated many of the most common or tedious tasks and tickets that your organization faces weekly. If your RMM isn’t supporting you in this endeavour, from either a content/templates perspective or from an inability to manage every device in your portfolio, then it’s time to make a change. Luckily, with prices dropping across the industry and the rise of true unified RMMs like Datto RMM, there’s never been a better time to upgrade. Read the full Q&A.
Dee Zepf, Chief Product Officer, Syncro: As we look to 2025, prioritizing automation and security should be at the top of the list for organizations thinking about RMM. Ensuring their RMM is optimized to help them manage and monitor the holistic environment across endpoints and the cloud. Read the full Q&A
Jeff Bishop, EVP & GM, Product Management and Asio Platform, ConnectWise: I always recommend companies look at their total cost of ownership, including the cost of the tool and the people to provide upkeep and ensure that the product roadmap is aligned with their business needs. There are lots of great RMM solutions, but each is a bit different in its key features, cost, time to value, ongoing maintenance, and integration with the rest of the tech stack. Read the full Q&A
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