Review

ServiceDesk Plus MSP

Snapshot

Advanced, customizable help desk software with service showcasing capabilities, available both in cloud and on-premise in 29 languages

Who it's for

MSPs with a global client base and/or a largely remote workforce based in multiple countries

What is ServiceDesk Plus MSP?

ManageEngine, a division of Zoho Corporation, produces comprehensive IT management software solutions that allow organizations to optimize and integrate all of their IT processes, from device management to helpdesk software. Their solutions are trusted by 9/10 of Fortune 100 companies. ServiceDesk Plus is ManageEngine’s ITIL-ready RMM offering, available to deploy both on premise or as a cloud-based solution. With integrated asset and project management features and ITSM functionality, ServiceDesk Plus enables IT admins across the globe to improve and streamline their client support offerings.


What is ServiceDesk Plus MSP?

ManageEngine, a division of Zoho Corporation, produces comprehensive IT management software solutions that allow organizations to optimize and integrate all of their IT processes, from device management to helpdesk software. Their solutions are trusted by 9/10 of Fortune 100 companies. ServiceDesk Plus is ManageEngine’s ITIL-ready RMM offering, available to deploy both on premise or as a cloud-based solution. With integrated asset and project management features and ITSM functionality, ServiceDesk Plus enables IT admins across the globe to improve and streamline their client support offerings.


Profile ServiceDesk Plus MSP

Category Remote Management And Monitoring (RMM)
Website manageengine.com
Founded 1996
Headquartered Chennai, India
Suitable For MSPs

ServiceDesk Plus MSP Features

  • Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets
  • Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT
  • Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes
  • Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT
  • Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making
  • Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery
  • Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards
  • Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!
  • Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance

Resources

Profile ServiceDesk Plus MSP

Category Remote Management And Monitoring (RMM)
Website manageengine.com
Founded 1996
Headquartered Chennai, India
Suitable For MSPs