The Top 9 AI Customer Support Solutions

Ada is an AI service that provides customer support conversation text in any language or channel. This solution is currently used by Meta, Verizon, and Mailchip. Since being founded in 2016, the company has automated over 4 billion interactions. The Toronto based company has raised $191M in funding to date, through partners who include Accel and Bessemer Venture Partners.

The solution has a no-code interface which enables users to build conversation flows using a drag-and-drop workspace. The tool also has multilingual capabilities and a real-time reporting and performance dashboard, which allows you to understand what your customers need, across all channels. Teams can make ongoing improvements to the conversation and question templates to optimize the chat experience in response to user interactions.

New York based ASAPP are an AI focused company who provide a number of solutions to improve the experience and productivity of customer support contact centers. The company offer a suite of tools that enhance the overall customer interaction experience. They have raised $380M in funding to date.

ASAPP’s AutoTranscribe feature can reliably turn speech into text – this tool continually learns your business specific language, products, and contexts to improve accuracy. AutoSummary will condense text or voice into snapshots that can be used for data collection or to get other employees up-to-speed when a query is passed to them. AutoCompose also provides helpful and contextualized suggestions for what an agent should reply to a customer.

Cresta are based in San Francisco and have developed an innovative sales platform that gains visibility into market trends, then provides effective agent coaching to ensure you can maximise your potential sales. The company has raised $151M in funding and is used by global brands like Porsche, Hilton, and Verizon.

Cresta Insights develops uses AI-driven insights to monitor customer interactions, identify trends, and improve customer experiences. Teams can use Cresta Director to improve performance management by identifying gaps, evaluating team performance, and providing actionable insights.

Dialpad is an AI-powered communication and collaboration platform. The solution provides all calling, sharing, and video meeting functionality to support customer enagement, and uses AI tools enhance the overall experience. Dialpad’s AI capabilities include automatic note-taking and call transcribing.

DialPad uses AI to offer live coaching, sentiment analysis, and predictive CSAT (customer satisfaction) scoring. Dialpad’s tools can proactively understand conversations, then provide specific information that can help the call handler in assisting a customer. The solution will readily integrate with your IT applications like Salesforce, Okta, Google Workspace, and Microsoft Teams.

Mumbai-based Haptik gives brands the ability to acquire, convert and engage with users with a personalized, conversational brand experience. Their solution can be rolled out across 20 channels in over 100 languages. The company have raised $12M and their current customers include HP, Zurich Insurance, and KFC.

The Haptik platform uses natural language understanding (NLU) capabilities to understand text, including the context, intention and motivation behind customer enquiries. This technology feeds into the Smart Skills functionality – this allows you to pre-build conversation flows that can help customers track an order, locate a store, or check loyalty scheme balances. This solution will integrate with SalesForce and Shopify, making it easy to add into your customer support and sales workflow.

Observe.AI enables support teams to maximize performance and accelerate outcomes through analysis of customer interactions. The solution utilizes real-time AI to supervise and assist customer interactions, then post-interaction AI to provide quality assurance and actionable agent coaching insights. Observe.AI is based in San Francisco and has raised $214M in funding.

The solution is designed to give comprehensive data analysis across all channels. It turns unstructured data into something that is meaningful, and that can directly impact your organizations’ decision making. Observe.AI has highly accurate transcription capabilities, sentiment analysis, and automated redaction features to ensure that compliance is always maintained. The solution is even able to identify the difference between dead air, hold time, and cut-offs to provide accurate insights into conversation behaviors.

PolyAI are a London-based AI company who have raised $68M in funding since 2017. Their innovative solution provides 24/7/365 customer support calls, lasting for as long as it takes until a query is resolved. The platform uses NLU to understand the context of a conversation and is able to adapt quickly if a customer interrupts or changes topic.

The solution can be deployed within 2 weeks as the platform is already trained on billions of natural conversations. PolyAI is quick to learn new languages, whilst maintaining your brand voice, business logic, and agent behavior. The solution has an accurate understanding of human speech, as well as colloquial terms, ensuring that customers get the help that they need.

Samespace is an AI driven cloud contact platform that can provide real-time customer support, call handler coaching, and comprehensive analytics such as average handle time, average speed of answer, customer sentiment, and abandon rate. The solution readily integrates with CRM platforms like Salesforce and Hubspot.

Samespace allows you to create authentic and nuanced voice, chat, and email conversations with a drag-and-drop creator. The platform is entirely no-code which means it is suitable for by a wide range of organizations and skill levels. Samespace provide two model options, one for small businesses and one for enterprise users.

Ultimate AI are a Berlin-based AI company who was founded in 2017. Their aim is to improve customer service experience, whilst driving down cost per interaction. Their AI chat technology that will automate 60% of customer requests, 24/7, and across 109 languages. Ultimate AI have received $27M in funding so far.

You can integrate with popular CRM solutions – like Salesforce – with just one click. By automating the majority of the simpler customer queries, your customer service agents can focus on more complex cases. Ultimate AI is currently used by FinnAir, Deezer, and Zalando.