What Is Remote Management And Monitoring? Remote monitoring and management (RMM), also known as network management or remote IT management, is a type of software platform that allows MSPs can use to monitor their clients’ endpoints and networks from any location, at any time.
With RMM, MSPs can proactively detect and resolve issues on a client’s networkremotely without having to visit their office site. The client benefits from powerful risk monitoring and mitigation with little downtime, with issues being rsolved often before the even know about it. RMM solutions are usually offered at a fixed cost which, in turn, leads to consistent revenue and customer satisfaction for the MSP.