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SysAid ITSM Overview
SysAid ITSM helps to automate and streamline tasks, enabling you to better manage diverse workloads. The GUI is user-friendly, ensuring that it is easy for agents to glean all the relevant information they need to resolve an issue. SysAid also offers an AI integration for Microsoft Teams. This enables users to submit helpdesk requests via Teams, and then receive support from within the communications platform.
