Case Studies

Wantok: Supplying Powerful Email Security For SMEs In The Pacific Islands

How Expert Insights is helping Wantok, a tele-communications and internet service provider in the Pacific Islands, supply email security to SMEs across the region

Wantok Expert Insights Case Study

Wantok is a telecommunications and internet service provider based out of Port Villa, the capital city of Vanuatu on the Pacific Island of Efate. From this area of incredible natural beauty, Wantok provide hundreds of small and medium-sized enterprises (SMEs) from around the Pacific Islands with a one-stop-shop for IT services, supplying broadband internet, cloud services, web development, and cybersecurity solutions.

Simplifying Email Security to Accommodate Customers’ Needs

As part of their goal to be an all-in-one provider of IT solutions for SMEs, Wantok began to search for an email security platform they could distribute, says Chief Information Officer Justin Kaitapu. Email is crucial to many of their clients, and so Wantok needed a solution that would protect against spam, and integrate with their existing email environment seamlessly. Wantok also needed a solution that would allow them to manage all of their clients from one dashboard and allow them to deal with any support queries with ease.

Wantok first took the step of developing their own in-house solution. However, problems arose as the complex network environments of some of their customers made it difficult to deploy their own filtering solution. Justin also says that they were finding persistent problems with spam and malware making it into email inboxes, a problem facing organizations all over the world. These issues led them to research different email security solutions, using the Expert Insights platform to compare different services.

After doing this research, Justin selected Proofpoint Essentials as the best solution to meet these challenges and secure their customers. Justin was impressed by the simplicity of the Proofpoint platform, especially when it comes to deployment, and by Proofpoint Essentials’ focus on meeting the needs of SMEs. Expert Insights helped Justin to trial Proofpoint Essentials, and Wantok is now providing the Proofpoint service across their customer base.

Justin says that one of Proofpoint’s best features is that it “accommodates the email set-up our customers have on the ground.” As mentioned, one of the challenges they were finding was deploying email security into complex network environments. With Proofpoint, deployment takes just a few minutes, and minimal changes to your email environment, streamlining and simplifying the deployment process. “Proofpoint is well suited to our small business clients in the Pacific,” Justin says.

Another of Proofpoint’s top features is spam filtering, Justin says. “Proofpoint does email filtration very effectively,” he says. “Without needing any changes to the internal system it provides URL protection, spam filtering and statistics. Proofpoint is spot on in terms of filtration.” Justin says that in the past, he was “regularly dealing with email security problems like spam,” but after moving to Proofpoint, they no longer have to worry about it.

As a distributor of Proofpoint to their SME customers, it was important for Justin to find a solution that allowed his team to manage their customers and troubleshoot issues. Justin says Proofpoint’s Partner features are “very good,” allowing them to manage all of their customers from one dashboard. Justin praises Proofpoint’s “strong user interface,” which makes it easy to manage customer accounts, implement policies and view reports and statistic. Commercially, Proofpoint was a good fit for Wantok, Justin says, with their focus on the SME market and pricing.

Working with Expert Insights

Justin says the main benefit of working with Expert Insights was the support he receives from the technical engineer team. As an experienced technical user, Justin has not needed to utilize support often, but he says that whenever questions have arisen the Expert Insights team were quick to respond, answering questions and providing knowledge about product features and implementation. Justin says Expert Insights have been great to partner with, helping set up the Proofpoint admin dashboard so Wantok can manage their customers effectively.

Deploying Proofpoint Essentials was “a no-brainer,” Justin says.  Partnered with Expert Insights, he is confident that Wantok can continue to support their SME customers across the Pacific with strong, simplified email security.

Learn more about how Expert Insights can help to secure your organization and clients

Expert Insights is helping organizations around the world stay secure against email and web-based threats. By providing helpful guides, expert advice and tailored solutions, Expert Insights can help you find the right cybersecurity services to solve your challenges, with ongoing expert technical support. Today we are helping organizations solve security challenges like spear-phishing, malicious URLs and attachments and business email compromise, with market leading security solutions. To book a demo and find out more about how we can help your organization click here.