Network Monitoring And Management

The Top 10 IT Alerting Software

IT alerting software automates and manages the notification process for IT incidents, ensuring that the right individuals or teams are promptly informed for quick incident response.

The Top 10 IT Alerting Software Solutions include:
  • 1. Atlassian Opsgenie
  • 2. Checkmk
  • 3. Everbridge Enterprise IT Alerting
  • 4. Everbridge xMatters
  • 5. Freshworks Freshservice
  • 6. Grafana Alerting
  • 7. ManageEngine Site24x7
  • 8. OnPage On-Call Alerting
  • 9. PagerDuty Status Pages
  • 10. Splunk On-Call

IT alerting software helps IT teams to maintain the health of their entire IT infrastructure and swiftly address incidents or issues as they arise. To achieve this, alerting tools detect network incidents—including outages, server failures, performance issues, security breaches, and application errors—and automatically notify the appropriate engineers to remediate them. By ensuring that the right person receives notifications about critical events, IT alerting software enables IT teams to respond more quickly to issues, which in turn minimizes downtime and helps prevent small outages from turning into critical incidents. 

An effective IT alerting software centralizes, normalizes, and de-duplicates all alerts from different sources, manages the alert notification process, and escalates issues as required. Additionally, these solutions often integrate with other IT management tools—such as ticketing systems, incident management platforms, or monitoring systems—to ensure complete visibility in all areas of the network that need monitoring, and to help streamline incident response workflows. 

In this article, we’ll explore the top 10 IT alerting software designed to help your IT team respond more effectively to network incidents. We’ll highlight the key use cases and features of each solution, including notification methods, contextual alerting, incident escalation, reporting, and integrations. 

Atlassian Logo

Atlassian Opsgenie helps IT teams to manage critical alerts and ensure uninterrupted service across their environment. By grouping alerts, filtering out noise, and applying multiple notification channels, Opsgenie makes sure teams never miss an important update.

Opsgenie’s flexible platform can be tailored to fit any workflow by customizing on-call schedules and routing rules according to the alert source and payload. It helps teams better manage their alerting processes and provides dynamic reporting and analytics, delivering insights into strengths and areas for improvement. The platform’s incident investigation feature connects deployments and commits to incidents directly, simplifying the correlation process.

Opsgenie is highly flexible: it offers over 200 integrations with popular monitoring, ITSM, ChatOps, and collaboration tools for smooth deployment and ongoing management, and it’s available in three formats. These include a standalone offering that integrates into any IT or dev stack; incorporating the solution across various cloud plans in Jira Service Management for end-to-end incident management; and included with Atlassian Open DevOps for streamlined incident management and response.

Atlassian Logo
CheckMK Logo

Checkmk is a comprehensive IT monitoring solution that provides a complete view of your IT infrastructure, including public clouds, data centers, servers, networks, containers, and more. It helps IT operations and DevOps teams maintain peak performance across their entire IT environment.

The platform offers smart and granular alerting to reduce notification overload, sending notifications quickly via email, SMS, Slack, or MS Teams. Checkmk also has advanced analytics capabilities, allowing users to analyze historical data for trend identification and resource consumption forecasting. Additionally, the platform supports proactive business communication through automatically generated reports and branded PDFs, and users can customize dashboards, views, and side menus according to their preferences or utilize out-of-the-box dashboards for key AWS, Azure, Linux, Windows, and Kubernetes metrics.

Checkmk integrates seamlessly with major ITOM/ITSM tools, such as ServiceNow, Jira, PagerDuty, and VictorOps. The platform’s automation features simplify the addition of new components, and its APIs allow for monitoring configuration and operation with existing CMDB software.

CheckMK Logo
Everbridge Logo

Everbridge Enterprise IT Alerting is a solution designed to improve IT team efficiency through on-call schedule management, smart routing, smart channels, smart orchestration, and smart analytics.

Everbridge Enterprise IT Alerting helps IT teams keep track of on-call schedules, ensuring the right personnel are alerted based on incident type, time of day, required skill set, and location. The Smart Routing feature identifies the appropriate teams and individuals to engage in real-time based on multiple criteria, and an automated escalation system ensures timely acknowledgment. It also allows for the creation of complex response and notification scenarios, as well as automatic launching, monitoring, and recording of conference bridges based on incident severity. The solution also offers various smart channels for communication and collaboration, including Smart Conferencing and ChatOps Collaboration.

Finally, Everbridge Enterprise IT Alerting includes Smart Analytics to provide insights into incident response trends across all areas of IT. These analytics allow for active management of SLAs, improved resource planning, better response time optimization, and proactive adherence to organizational service level objectives.

Everbridge Logo
Everbridge xMatters Logo

Everbridge xMatters is a service reliability platform designed to automate operational workflows, ensure continuous application functionality, and facilitate product delivery at scale. The platform offers no-code and low-code integrations, enabling the creation of adaptable workflows for proactive issue resolution, even during deployments.

With Everbridge xMatters, on-call management is streamlined, automating the escalation to relevant personnel, simplifying scheduling, and enabling action on detailed alerts from any location. The platform also provides an adaptive approach to incident management, automating resolution processes, minimizing customer disruptions, and promoting continuous learning from each event.

To enhance situational context and reduce alert noise from multiple monitoring tools, Everbridge xMatters features signal intelligence capabilities, including filtering and suppression, alert correlation, enriched notifications, and role or function-based routing. Finally, the platform’s actionable analytics offer insights into key metrics, helping to identify inefficiencies and improve collaboration and productivity across engineering and operations teams.

Everbridge xMatters Logo
Freshworks Logo

Freshworks Freshservice is a versatile IT support solution that offers multi-channel assistance through a single platform. Users can access support via email, self-service portal, mobile app, phone, chatbots, feedback widgets, and walk-ups, with all emails logged as tickets automatically. Powered by the AI engine, Freddy, Freshservice categorizes tickets based on historical data and uses workflow automation to prioritize them according to impact and urgency.

The Freshservice platform simplifies service desk management by providing a dashboard to monitor ticket progress and collaboration. SLA management, satisfaction surveys, and task management features enable rapid, responsive support, while the priority matrix system ensures efficient, standardized ticket prioritization. The platform also offers a fully integrated knowledge base of articles on common incident solutions, which are accessible to both support agents and end-users, encouraging self-service resolution.

Finally, Freshservice includes comprehensive reporting tools for performance analysis. Together, these features enable IT support teams to optimize their processes, identify bottlenecks, and monitor staff performance, all while maintaining high levels of service quality.

Freshworks Logo
Grafana Logo

GrafanaLabs’ Grafana Alerting offers a unified platform for managing and responding to alerts based on your metrics and logs, regardless of the data storage location. This solution streamlines the process of identifying and resolving issues by providing a single, consolidated view for both Grafana-managed alerts and alerts associated with Prometheus-compatible data sources.

Grafana Alerting enables you to create one multi-dimensional alert rules that address multiple items simultaneously, generating an alert instance for each entity requiring attention. This feature provides system-wide visibility and allows you to group alert instances based on labels, preventing excessive notifications. The platform supports multiple data sources, so you can create queries and expressions from various storage locations, combining data in innovative ways. Grafana Alerting also offers enriched, contextual alerts: images in notifications help pinpoint the problem faster, while enhanced alert instance states indicate when an alert is triggered due to a query error or no data returned.

Additionally, with silences and mute timings, you can reduce alert noise by suspending notifications for scheduled periods or during maintenance. Finally, the platform is compatible with Grafana Mimir and Grafana Loki, allowing alerts to be managed at an enterprise scale.

Grafana Logo
ManageEngine logo

ManageEngine Site24x7 is a comprehensive website and application performance monitoring platform designed for businesses to monitor their internet services, servers, applications, networks, and cloud resources. The solution allows organizations to manage services such as HTTPS, DNS, FTP, and SSL/TLS certificates from a wide range of global locations and within private networks.

With Site24x7, users can effectively monitor server performance, create custom plugins, and identify servers and app components generating errors. The platform provides real user monitoring, allowing businesses to analyze user experiences and segment performance by browser, platform, and geography. This analysis is further enhanced by Site24x7’s AIOps capabilities, utilizing artificial intelligence and machine learning to detect anomalies and orchestrate incident remediation.

Additionally, Site24x7’s public status pages help businesses maintain transparency by communicating downtime and promptly notifying customers about service status. Finally, the platform offers support for various languages and mobile platforms, as well as deep performance visibility for efficiently managing complex networks.

ManageEngine logo
OnPage Logo

OnPage On-Call Alerting automates the delivery of critical and attention-grabbing alerts to the right individual based on on-call schedules and routing rules. By offering real-time message statuses, alert escalations, on-call planning, and post-incident reports, the tool allows organizations to efficiently gain insight into crucial issues and promptly receive notifications when necessary. It empowers teams to take swift action to resolve incidents by effectively managing alerts and on-call duties.

The OnPage system works by triggering a high-priority mobile alert when the IT stack detects an issue. Its “Alert-Until-Read” technology ensures that the alert overrides the silent switch and Do Not Disturb setting found on mobile devices. By leveraging alerting policies, routing rules, and on-call schedules, OnPage assists in dispatching real-time notifications to the appropriate responder. Key features of OnPage’s alerting system include secure messaging for team communication, integrations with various ticketing and monitoring tools, persistent and distinguishable mobile alerts, digital on-call schedules, alert escalation policies, fail-over options, and post-incident reporting for historical data insights. OnPage also facilitates incident response, helping clients quickly recover from critical situations while minimizing the financial impact of downtime.

Finally, OnPage On-Call Alerting integrates with over 200 leading monitoring, ITSM, cybersecurity, and ChatOps systems, allowing seamless compatibility with the tools commonly utilized by organizations.

OnPage Logo
PagerDuty Logo

PagerDuty Status Pages is a platform designed to display an organization’s operational state for effective customer communication. The two types of status pages offered are Public Status Pages, which show the status of key services to the public, and Private Status Pages, which are accessible only to authorized individuals via Single Sign-On.

The platform is quick to set up and configure, allowing users to group and customize services according to their audience. PagerDuty Status Pages also offers customizable layouts for a consistent brand experience, including options for logo and color schemes.

The platform includes built-in automation workflows, giving teams the ability to provide real-time status updates with human approval when necessary. Status page updates can be communicated through email, Slack, and webhook notifications, and customers can also be informed of scheduled maintenance periods through notifications and incident templates allow for easy management of updates during incidents. Additionally, PagerDuty Status Pages offers incident post-mortem reports to share details of any issue and corresponding resolutions.

PagerDuty Logo
Splunk Logo

Splunk On-Call is a solution designed to address service outages and alleviate on-call burnout. By automating key processes, Splunk On-Call can quickly identify the appropriate individual to resolve an incident and offers a streamlined approach to on-call schedules and escalation management. The platform focuses on improved incident response, enabling teams to maintain service uptime.

Splunk On-Call features native iOS and Android apps to provide full incident response functionality to users, allowing them to work remotely and with ease. A rules engine is integrated within Splunk On-Call to enhance incident context using resources like runbooks, articles, and dashboards to help expedite incident resolution. Resolution is also enhanced by the automation of scheduling and escalation actions, and the platform’s machine learning-based responder recommendations that ensure the right expert is chosen to handle specific incidents.

Splunk On-Call also offers extensive and accessible reporting to manage alert noise and analyze incidents. Reports on incident frequency, mean time to acknowledge (MTTA), mean time to resolve (MTTR), and post-incident reviews are available, helping reduce resolution time and prevent burnout.

Splunk Logo
Top 10 IT Alerting Software