Technical Review by
Craig MacAlpine
Salesforce does not back up CRM data to a standard that protects against accidental deletion or corruption; native export and recycle bin capabilities are not a substitute for point-in-time recovery. Third-party Salesforce backup solutions provide automated daily backups and granular object-level recovery that native tooling cannot deliver. We reviewed the leading solutions and found Spanning Backup for Salesforce, Veeam Data Cloud for Salesforce, and OpenText CloudAlly Backup for Salesforce to be the strongest on recovery granularity and metadata protection.
Salesforce is mission critical for your business, yet many organizations treat backup as an afterthought. Standard Salesforce backups expire after a week, and even the retention options Salesforce offers are limited. If someone deletes critical data on day 8, or if a bad deployment corrupts your org, you’re facing data loss. The wrong backup solution means you’re either locked in expensive vendor contracts or struggling with recovery when every minute counts.
The market splits cleanly: cloud-to-cloud backup providers offer simplicity and quick deployment, while enterprise solutions deliver advanced features at higher cost. Some platforms focus purely on Salesforce, others consolidate SaaS backup across Google Workspace, Microsoft 365, and beyond. The best choice depends on your team size, budget, compliance requirements, and whether you need backup for multiple platforms or just Salesforce.
We evaluated multiple Salesforce backup solutions, evaluating automation reliability, recovery speed and granularity, compliance coverage, pricing transparency, and real world deployment complexity. We reviewed customer feedback on where platforms delivered and where expectations fell short. What we found: the gap between simple and reliable backup platforms is substantial. Some solutions that look capable in demos struggle with real world scenarios.
This guide gives you the testing insights to match the right Salesforce backup solution to your team size, budget, compliance needs, and infrastructure.
Salesforce backup and recovery is third-party protection for the data and configuration in your Salesforce org. Under Salesforce's shared responsibility model, keeping the platform running is Salesforce's job, but protecting your records is yours. Native recovery is limited: deleted records sit in the recycle bin for only about 15 days, and Salesforce retired its paid data recovery service. A backup solution takes automated, point-in-time copies of your records, files, attachments, and metadata, so if a bad deployment, a mistaken mass delete, or a corrupted import damages your org, you can restore exactly what was lost without rebuilding by hand.
Salesforce backup platforms connect through the Salesforce APIs to capture standard and custom objects, files, attachments, and crucially metadata such as page layouts, validation rules, and automation, which standard CRM backups often miss. Backup frequency ranges from daily to every few minutes, defining your recovery point objective, and copies are encrypted and stored on provider cloud, a hyperscaler, or the vendor's own infrastructure. The capability that separates serious tools is recovery granularity: restoring a single record, a full object, or an entire org non-destructively, while preserving parent-child relationships and field-level dependencies. Mature platforms add data compare to identify what changed before a restore, sandbox seeding to populate test environments, immutable or air-gapped copies for ransomware defense, and compliance support such as SOC 2, ISO 27001, HIPAA, and GDPR. Many also back up Google Workspace and Microsoft 365 from the same console.
Here is how the 10 platforms compare on coverage and the recovery capabilities that matter most for Salesforce.
| Product | Best For | Multi-SaaS Coverage | Metadata Backup | Sandbox Seeding | Air-Gapped / Immutable |
|---|---|---|---|---|---|
|
Spanning Backup for Salesforce
|
SMBs and MSPs wanting multi-SaaS from one vendor
|
Yes
|
Yes
|
No
|
No
|
|
Veeam Data Cloud for Salesforce
|
Deployment flexibility and complex orgs
|
No
|
Yes
|
Yes
|
No
|
|
OpenText CloudAlly Backup for Salesforce
|
Multi-platform SaaS backup
|
Yes
|
Yes
|
Yes
|
No
|
|
Commvault Cloud for Salesforce
|
Enterprise hybrid environments
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Druva inSync
|
Compliance-focused organizations
|
Yes
|
Yes
|
No
|
Yes
|
|
Keepit for Salesforce
|
SMBs prioritizing data sovereignty
|
Yes
|
Yes
|
No
|
No
|
|
Own by Salesforce (formerly OwnBackup)
|
Tightest Salesforce-native integration
|
No
|
Yes
|
Yes
|
No
|
|
Skyvia Backup and Restore
|
Diverse SaaS stacks on storage-based pricing
|
Yes
|
No
|
No
|
No
|
|
SpinOne Salesforce Backup (SpinBackup)
|
SMBs wanting backup plus SaaS security
|
Yes
|
Yes
|
No
|
No
|
|
SysCloud Salesforce Backup
|
SMBs needing no-minimum, scalable backup
|
Yes
|
Yes
|
No
|
No
|
We evaluated 10 Salesforce backup platforms across automation reliability, recovery speed and granularity, compliance coverage, pricing transparency, and real world deployment complexity. We combined hands-on testing with market research and customer feedback to validate vendor claims against real-world performance. This guide was written by Joel Witts, Content Director at Expert Insights, with technical review by Craig MacAlpine, CEO and Founder, and is updated quarterly. Read our full methodology
Spanning, now under Kaseya, delivers automated daily backups for Salesforce with unlimited retention. We think it’s a solid choice for IT teams and MSPs who want compliance-ready data protection without heavy operational overhead. The platform also covers Google Workspace and Microsoft 365, giving you a single vendor for multi-cloud environments.
Customers consistently praise how reliably the platform runs once configured. Backups execute without constant monitoring or manual intervention, and several organizations report multi-year deployments with predictable operation. Some users report that reporting and alerting features lack the depth larger teams need for detailed analytics. The cloud-only architecture means no option for on-premises or hybrid backup strategies.
We think Spanning suits SMBs and MSPs that want Google Workspace, Microsoft 365, and Salesforce backup from a single vendor with minimal operational complexity. The unlimited retention and self-service restores are practical time-savers. If you need backup frequency beyond daily or want on-premises storage options, that’s a real limitation to factor in.
Best for organizations needing deployment flexibility and hierarchy-aware recovery
Veeam Data Cloud for Salesforce delivers continuous backup with flexible deployment across on-premises, AWS, and Azure environments. We think the hierarchy-aware recovery and deployment flexibility are the real differentiators here. The V3 release added data archiving, enhanced encryption, and auto-discovery of new objects and fields.
Customers say the interface is user-friendly and straightforward to navigate. Automated scheduling runs backups at configured intervals without manual intervention, and the restore experience executes quickly for most common scenarios. Some users report that support response times can lag, pushing teams toward self-service troubleshooting. Pricing runs higher than alternatives, particularly for startups, at $2.60 to $3 per user per month for backup.
We think Veeam fits organizations that need deployment choice between cloud and on-premises alongside hierarchy-aware recovery for complex Salesforce environments. The five-minute backup frequency is a real advantage over daily-only alternatives. Budget for implementation support to navigate initial setup, and note that Veeam has announced annual price increases of 4-8%, so multi-year agreements should include price protection language.
Best for teams wanting straightforward multi-platform SaaS backup
OpenText CloudAlly, now part of the OpenText Cybersecurity portfolio, provides automated cloud-to-cloud backup for Salesforce, Microsoft 365, Google Workspace, Dropbox, and Box. We think the transparent pricing at $3 per user per month and automatic new account detection are the strongest selling points for teams wanting straightforward SaaS data protection.
Customers appreciate the set-and-forget operation with daily backups and automatic email confirmations each morning. Granular restores let teams recover specific records without full database recovery. According to customer feedback, backup performance can lag even on fast connections during larger jobs. File navigation within the restore interface makes locating specific items more difficult than expected.
We think CloudAlly fits teams that need multi-platform SaaS backup at predictable per-user pricing. At $3 per user per month with discounts for nonprofits and larger organizations, the economics are straightforward. If you prioritize simplicity over advanced analytics, this delivers well on the core use case.
Best for larger organizations running hybrid environments
Commvault Cloud, formerly Commvault Metallic SaaS, provides enterprise-grade Salesforce backup with unlimited storage, sandbox seeding, and flexible storage options. We think this fits larger organizations running hybrid environments who need unified protection across on-premises, cloud, and SaaS workloads from a single platform.
Customers say reliability is strong after initial deployment, with automated schedules running smoothly in the background. Fast recovery executes when needed without lengthy waits, and integration with existing backup infrastructure works well. Some customer reviews note that initial setup draws consistent criticism, with the console feeling heavy and navigation requiring too many menu clicks.
We think Commvault Cloud fits organizations running complex hybrid infrastructure that want to consolidate protection under one platform. The air-gapped copies and WORM compliance locks justify evaluation for teams with strict compliance requirements. Budget for implementation support to navigate the learning curve, as the setup complexity is real.
Best for security-conscious, compliance-focused teams
Druva inSync delivers automated daily backups for Salesforce, Google Workspace, and Microsoft 365 with air-gapped storage architecture. We think the air-gapped design and compliance depth are the features that justify the investment for security-conscious teams. If your organization operates under strict regulatory frameworks, Druva addresses those requirements directly.
Customers describe this as set-and-forget protection that runs in the background without constant attention. Recovery works smoothly with granular restore options, and long-term customers report stable, predictable operation. Some users report that file access gets briefly blocked during active backup phases, typically 15-20 minutes, though advance scheduling helps mitigate this. Pricing at $3.50 per user per month may stretch budgets for nonprofits and smaller organizations.
We think Druva inSync fits compliance-focused organizations that need multi-SaaS backup with air-gapped storage and FedRAMP authorization. The legal hold workflows and chain of custody reporting are meaningful differentiators for government and legal sectors. Setup is straightforward with responsive support during onboarding.
Best for SMBs and mid-sized organizations prioritizing data sovereignty
Keepit provides cloud backup for Salesforce, Microsoft 365, and Google Workspace on its own vendor-independent cloud infrastructure. We think the blockchain-based encryption for data integrity verification and the independent cloud architecture are what set Keepit apart in this category. At $2.95 per user per month for the Essentials package, the pricing works well for growing businesses.
Customers praise the user-friendly interface and straightforward operation that requires minimal training. Daily automated backups maintain data integrity without manual intervention, and the dashboard provides clear visibility into backup status. Feedback on advanced feature capabilities remains limited in available sources, with some users noting the platform lacks features that larger enterprises require for complex environments.
We think Keepit fits SMBs and mid-sized organizations that want Salesforce backup without enterprise overhead. The blockchain-based encryption is a real differentiator for teams prioritizing data integrity verification. If your organization also prioritizes data sovereignty, the vendor-independent cloud with all-inclusive pricing and no hyperscaler pass-through costs adds a practical advantage. Three tiers scale from $2.95 to $7.95 per seat per month.
Best for organizations wanting the tightest Salesforce-native integration
Own by Salesforce, formerly OwnBackup, delivers automated Salesforce backup with proactive monitoring and data comparison tools. Salesforce acquired Own Company for $1.9 billion in 2024, making this the only Salesforce backup solution built and owned by Salesforce itself. We think the smart alerting and proactive data monitoring are the features that set Own apart from standard backup tools.
Customers consistently praise the onboarding experience with hands-on support guidance rather than generic documentation. Once configured, the platform runs reliably with minimal intervention, and restore workflows execute quickly for most use cases. According to customer feedback, backup completion times vary inconsistently and large-volume restores run slowly. Initial setup requires a learning curve before teams feel comfortable with the full feature set.
We think Own by Salesforce makes the most sense for organizations that want the tightest possible Salesforce integration, now that the product is owned by Salesforce itself. The proactive monitoring and comparison tools justify evaluation for complex Salesforce environments. At $2.90 per user per month for the base tier, with delta comparison and sandbox seeding available at extra cost, budget for the add-on features you actually need.
Best for teams running diverse SaaS stacks on storage-based pricing
Skyvia provides cloud-to-cloud backup across CRMs, accounting, marketing, and e-commerce applications in a single platform. We think the storage-based pricing model and broad SaaS coverage are the standout features. If you run multiple cloud applications beyond Salesforce and want one backup solution covering all of them, Skyvia delivers that consolidation.
Customers describe this as reliable set-and-forget protection, with long-term users reporting consistent operation over multiple years. Support responds quickly when issues occur, and the interface stays accessible for non-technical users. Some customer reviews note that initial setup can hit field configuration errors requiring support intervention. A few users have flagged billing system integration as needing improvement.
We think Skyvia suits teams running diverse SaaS stacks who want one backup platform covering everything. The storage-based pricing, starting free and scaling with data volume rather than per user, makes it particularly cost-effective for organizations with many applications but modest data volumes. Skyvia earned Capterra’s Best Ease of Use and Best Value badges in 2026, which aligns with what we found.
Best for SMBs wanting backup alongside SaaS security
SpinOne, by Spin.AI, is an all-in-one SaaS security platform that includes SpinBackup as its dedicated backup and recovery component for Salesforce, Google Workspace, Microsoft 365, and Slack. We think the proactive support model and fast onboarding are the strongest selling points for SMBs who want straightforward Salesforce protection without enterprise complexity.
Customers praise the fast onboarding and immediate data protection without extended deployment cycles. Support teams proactively reach out when issues occur, often before customers notice problems. The dashboard provides clear operational visibility. Some customer reviews note that backup management features lack depth for version control and storage optimization. A few users have flagged that large backup jobs during migrations can cause delays.
We think SpinOne fits SMBs that want Salesforce protection alongside SaaS security capabilities in one platform. At $3 per user per month, the pricing works well for smaller teams, and the proactive support model adds value beyond the backup functionality itself. Enterprises with advanced version management needs may find the tooling limited, but for SMBs prioritizing ease of use, this delivers on the basics.
Best for SMBs needing scalable backup without minimum commitments
SysCloud provides automated Salesforce backup with unlimited storage and no minimum billing requirements. We think the no-minimum commitment and automatic object inclusion are the features that make SysCloud a practical choice for SMBs that need scalable protection without complex licensing math.
Customers praise the straightforward setup and intuitive operation that requires minimal training. One organization successfully retrieved files from 2021 for a legal case without complications, which speaks to the long-term reliability. Support responds quickly to operational questions. Some customer reviews note that dashboard navigation takes getting used to, with certain retrieval workflows feeling less intuitive than expected.
We think SysCloud fits SMBs that want Salesforce backup without minimum user commitments or complex licensing. At $3 per user per month with unlimited storage, the pricing is straightforward and the automatic object inclusion means you don’t outgrow the coverage as your Salesforce org scales. If you need advanced compliance tooling or enterprise-scale features, this is lighter than what you need.
Beyond our top 10, this platform is also worth considering for Salesforce backup.
Automated backup and granular recovery for Salesforce data and metadata.
Salesforce backup is usually priced per user per month, though storage-based models exist for teams with many apps but modest data. Several vendors publish list prices while enterprise platforms remain quote-based. The figures below reflect published starting prices where vendors disclose them; expect final pricing to vary with user count, retention, and add-ons such as delta compare or sandbox seeding.
| Product | Starting Price | Billing | Link |
|---|---|---|---|
|
Spanning Backup for Salesforce
|
Contact for quote
|
Per user, subscription
|
|
|
Veeam Data Cloud for Salesforce
|
$2.60-$3/user/month
|
Per user, subscription
|
|
|
OpenText CloudAlly Backup for Salesforce
|
$3/user/month
|
Per user, subscription
|
|
|
Commvault Cloud for Salesforce
|
Contact for quote
|
Subscription
|
|
|
Druva inSync
|
$3.50/user/month
|
Per user, subscription
|
|
|
Keepit for Salesforce
|
$2.95/user/month
|
Per user, subscription
|
|
|
Own by Salesforce (formerly OwnBackup)
|
$2.90/user/month (base tier)
|
Per user, subscription
|
|
|
Skyvia Backup and Restore
|
Free tier; from $7/month for 20 GB
|
Storage-based
|
|
|
SpinOne Salesforce Backup (SpinBackup)
|
$3/user/month
|
Per user, subscription
|
|
|
SysCloud Salesforce Backup
|
$3/user/month
|
Per user, subscription
|
|
Once you've shortlisted a Salesforce backup platform, these are the steps we recommend to make sure your org is protected and recoverable.
Page layouts, validation rules, and automation are part of your org; restoring data without metadata leaves you rebuilding configuration by hand.
Most real recoveries are a single record or object, and restoring without overwriting current data is what protects you during a live incident.
Daily backups leave up to 24 hours of exposure, while five-minute intervals shrink the window for fast-changing orgs.
Salesforce data is deeply relational, so hierarchy-aware restore prevents broken references between accounts, contacts, and opportunities.
Comparing snapshots lets you target exactly the records a bad deployment or import altered, rather than rolling back everything.
Seeding production data into sandboxes lets you test deployments and restores without risking your live org.
Regulated workloads need SOC 2, ISO 27001, HIPAA, or GDPR coverage and control over where your backup data is stored.
Copies that cannot be altered or deleted protect your backups if an attacker or rogue admin reaches the backup environment.
Per-user, per-org, and storage-based pricing scale very differently, so confirm the model fits both today and your projected growth.
A backup is only proven once you have restored from it, so rehearse recovery regularly to confirm it works under pressure.
Your ideal Salesforce backup solution depends on team size, budget, compliance requirements, and whether you need backup for multiple SaaS platforms.
If you run a compliance-focused environment, wanting unlimited retention and hands off operation, Spanning delivers SOC 2, HIPAA, and GDPR coverage built in. If cyber resilience matters, Druva inSync adds air-gapped storage for ransomware defense.
For SMBs on a budget, SysCloud and Keepit offer reliable protection with transparent per user pricing and no minimum commitments. SpinBackup and Own by Salesforce are strong alternatives with proactive monitoring.
If you need to backup multiple SaaS applications beyond just Salesforce, Skyvia and CloudAlly consolidate protection in one platform. For enterprises needing flexibility in deployment architecture, Veeam Data Cloud provides on premises, AWS, and Azure options with hierarchy aware recovery.
Read the individual reviews above to dive into deployment specifics, pricing details, and recovery capabilities that matter for your specific environment.
Organizations often rely heavily on Salesforce to manage customer data and sales pipelines. However, despite offering many security features, Salesforce has no obligation to ensure this data is protected, and so, ensuring your data is properly backed up is, ultimately, the responsibility of your organization.
As more businesses move to rely on cloud SaaS applications, such as Salesforce, the risk of data loss is becoming more common. Market analysts Garter have predicted that 70% of businesses will likely suffer unrecoverable data loss in a SaaS application at some point.
Data loss can commonly occur if:
An important consideration to make is compliance. The cloud is an extension of your own organization’s operating environment, and data you store in cloud applications like Salesforce is data you are responsible for. Backup and recovery solutions for Salesforce will help to ensure this data is protected according to industry and general privacy regulations.
Salesforce does offer its own native backup solution: Salesforce Backup and Restore. This is a paid add-on to the Salesforce service which can restore data in the event of data loss and ensures compliance.
However, many third-party solution providers argue that having data in a secure, third-party provider allows organizations to have more control over their data. This also ensures that data can be accessed in the event of a service provider outage.
Some providers also offer backup for multiple SaaS applications in one solution, offering a potential for longer term cost-savings over using tool specific backup solutions.
Third party solutions can be more comprehensive and fully featured than Salesforce’ – some will offer protection for both data and metadata (data around configuration, custom fields etc.,).
Salesforce backup solutions are typically deployed via API, and take automated, daily backups of Salesforce data and metadata. This is a straightforward, but essential, process as it ensures Salesforce data is kept secure from accidental deletion or user error.
Solutions may vary on where the data is stored with some offering on-premises storage, while others use cloud storage solutions like AWS. This ensures there is an ‘air-gap’ between the original Salesforce data, and the backup, to ensure data is secure.
There are three types of backup that can be performed: full, differential, and incremental.
As you might expect, a full backup will make a copy of every single piece of data on your network. This complete copy is carried out, regardless of any previous backup or contextual circumstances.
Differential backups combine full backups, with more regular ‘top up’ backups. After an initial, full backup, a differential backup will record any changes made since the initial full backup. When carrying out a second differential backup, again, everything changed since the full backup will be recorded.
Incremental backups are similar to differential backups, except that they record the changes made since the previous incremental backup. This means that in order for a complete data restore, you may need multiple backups, although these backups themselves tend to be small in size.
Further reading on backup and recovery from Expert Insights — buyers' guides, comparison articles, and platform-specific shortlists.
Joel is the Director of Content and a co-founder at Expert Insights; a rapidly growing media company focussed on covering cybersecurity solutions.
He’s an experienced journalist and editor with 8 years’ experience covering the cybersecurity space. He’s reviewed hundreds of cybersecurity solutions, interviewed hundreds of industry experts and produced dozens of industry reports read by thousands of CISOs and security professionals in topics like IAM, MFA, zero trust, email security, DevSecOps and more.
He also hosts the Expert Insights Podcast and co-writes the weekly newsletter, Decrypted. Joel is driven to share his team’s expertise with cybersecurity leaders to help them create more secure business foundations.
Craig MacAlpine is CEO and Founder of Expert Insights. Before founding Expert Insights in August 2018, Craig spent 10 years as CEO of EPA Cloud, an email security provider that rebranded as VIPRE Email Security following its acquisition by Ziff Davis, formerly J2Global (NASDAQ: ZD) in 2013.
Craig is a passionate security innovator with over 20 years of experience helping organizations to stay secure with cutting-edge information security and cybersecurity solutions.
Using his extensive experience in the email security industry, he founded Expert Insights with the singular goal of helping IT professionals and CISOs to cut through the noise and find the right cybersecurity solutions they need to protect their organizations.