Business Operations

The Top 5 Virtual Waiting Room Software

Virtual waiting room software helps manage online queues and control user access to digital services, ensuring a smooth and equitable user experience during peak times or high demand.

The Top Virtual Waiting Room Software Includes:
  • 1. AWS Virtual Waiting Room
  • 2. Cloudflare Waiting Room
  • 3. NetFUNNEL
  • 4. Queue-Fair
  • 5. Queue-it

Virtual waiting room software is a digital solution that allows businesses to manage the flow of visitors within their websites while ensuring a seamless and well-organized waiting experience for users. These solutions are particularly useful when dealing with high traffic volumes during sales events, product launches, or online registrations, as well as for healthcare providers offering online consultations. By implementing virtual waiting room software, organizations can prevent their sites from crashing during high demand periods, ensure fair access to limited online resources, and improve overall user satisfaction. 

Virtual waiting room software works by redirecting excess visitors to a virtual queue, where they wait for their turn to access the desired webpage or application. The waiting room typically displays real-time updates on the user’s queue position and estimated waiting time, thus keeping them informed. Additionally, these solutions offer a range of customization options, allowing businesses to tailor the waiting experience to their unique brand identity. 

As the demand for virtual waiting rooms has grown, so too has the number of software providers catering to this market. To assist you in finding the right solution for your organization, we have compiled a list of the top virtual waiting room software solutions on the market. These providers have been selected based on their functionality, ease of use, scalability, integration capabilities, and customer feedback. 

AWS Logo

Amazon Web Services (AWS) is a prominent cloud computing service provider, offering over 200 fully featured services from data centers worldwide. Their open-source solutions, the AWS Virtual Waiting Room, is designed to help businesses manage and protect their websites during high traffic periods by buffering user requests and providing customization options.

The AWS Virtual Waiting Room creates a cloud infrastructure that temporarily offloads incoming traffic, acting as a holding area for website visitors. Users are assigned a queue number upon entering the waiting room and admitted to the target site when capacity allows. This queue-based system ensures that traffic spikes do not overwhelm the website, maintaining its accessibility for customers. To further protect downstream systems, the AWS Virtual Waiting Room generates signed, time-limited JSON Web Tokens (JWTs), allowing downstream APIs to validate users’ waiting room passes before processing requests.

The solution can be integrated as a standalone tool or used with OpenID, offering a set of OpenID Connect (OIDC)-compatible APIs that work with existing web hosting software supporting OIDC identity providers. Additionally, AWS provides a sample waiting room website, demonstrating a minimal end-to-end waiting room solution for customization purposes.

AWS Logo
Cloudflare Logo

The Cloudflare Waiting Room is designed to control the number of users accessing an application by placing excess traffic into a virtual queue, creating a smoother and more predictable user experience. The Waiting Room maintains custom limits for user access by monitoring and gating requests, ensuring low latency, and a seamless end user experience.

Users are clustered by the time of their request, only allowing new users in when active ones leave or when their session cookies expire. This effectively minimizes wait times in the queue. Cloudflare Waiting Room also provides customization options with HTML and CSS for flexible template design and supports multiple languages and custom branding. Using encrypted cookies, Cloudflare’s Waiting Room issues a ticket to each visitor in the queue and manages traffic flow to protect the application from sudden spikes in requests.

The tool syncs data within and across locations for accurate wait times and runs in each location with a global Anycast network to prevent any single point of failure. The Waiting Room is easily set up through the Cloudflare dashboard or APIs and provides a low maintenance solution for managing traffic during periods of high demand.

Cloudflare Logo
NetFUNNEL Logo

NetFUNNEL is a virtual waiting room service provider serving over 450 clients, ensuring stable service operation even during peak traffic periods. Their real-time service monitoring allows users to keep an eye on their overall service and individual segments through the NetFUNNEL monitoring dashboard, providing comprehensive insights into system performance.

NetFUNNEL’s resilient architecture operates on an independent server, guaranteeing stability without impacting the server connections of customers even if NetFUNNEL were to shut down. This means users can maintain uninterrupted service even in exigent circumstances. Moreover, NetFUNNEL enables businesses to create a fully customizable waiting screen that reflect their unique brand identity. Organizations have access to various customization options, such as adding a progress bar, displaying expected wait times, showing the number of people waiting, editing messages, and incorporating the organization’s logo.

Ease of use is also a key factor, as NetFUNNEL’s simple control panel allows users to readily add and manage virtual waiting rooms. By registering URLs in the project monitoring settings, applying virtual waiting rooms becomes a seamless, more efficient process.

NetFUNNEL Logo
Queue-Fair Logo

Queue-Fair offers a patented virtual waiting room software designed to manage website traffic and improve user experience during high-traffic periods. By implementing Queue-Fair, websites and apps can maintain quick and fair service for visitors, ensuring a smooth experience even during traffic spikes.

The virtual waiting room can be applied to an entire site or to specific pages to control traffic flow and prevent crashes. It also offers a fair access solution for users accessing popular events or products by assigning randomized queue numbers. The system operates with 24-hour protection, automatically activating the virtual waiting room when traffic exceeds capacity thresholds. This feature helps maintain website responsiveness and shields against malicious bots. Queue-Fair also provides traffic-monitoring to support informed decisions about server scaling without losing visitors or incurring unnecessary costs.

The secure signature technology helps prevent duplicate purchases and offers protection against bots. With easy setup and adaptability across various platforms, businesses can start using Queue-Fair’s innovative solution to manage their website traffic more efficiently and enhance the user experience.

Queue-Fair Logo
Queue It Logo

Queue-it is a developer of virtual waiting room services, aiming to manage website and app traffic surges by directing visitors to an online queue. The company’s robust SaaS platform serves a diverse range of industries, including online ticket vendors, e-commerce businesses, educational institutions, and public-sector services, ensuring their systems stay online and visitors are kept informed during peak-demand periods.

Established in 2010, Queue-it is a private Danish company that specializes in handling website traffic congestion by facilitating visitor access in an orderly manner. Notable clients include Tickets.com and New York City’s Carnegie Hall, with the platform aiding both ticket sales for high-profile events and other applications such as e-commerce services and public sector systems. Queue-it provides a fair and seamless online experience, helping businesses manage traffic without the need for major system overhauls. The platform offers customizable waiting room queues to suit various needs including product launches, ticket sales, government registrations, holiday season sales, and university registrations.

Queue-it’s fast integration process is compatible with over 25 edge, server-side, and client-side connectors and can be completed within a day. Furthermore, Queue-it maintains GDPR and CCPA compliance by ensuring no sensitive data passes through its system.

Queue It Logo
The Top Virtual Waiting Room Software