Finance Software

The Top 10 Telecom Expense Management (TEM) Services

TEM services help manage and optimize telecom expenses—including voice, data, and mobile services—providing visibility and control over spending.

The Top 10 TEM Services include:
  • 1. brightfin
  • 2. Calero Telecom
  • 3. Cass Fixed Telecom Expense Management
  • 4. Genuity Telecom Expenses
  • 5. GoExceed Mobil(X)
  • 6. RadiusPoint ExpenseLogic
  • 7. Tangoe Telecom Expense Management
  • 8. Tellennium Telecom Expense Management
  • 9. Temforce
  • 10. Valicom Clearview

Telecom Expense Management (TEM) services enable organizations to efficiently manage their telecommunication expenses while optimizing the usage and performance of their telecom networks. Since the rapid expansion of communication networks and the proliferation of devices since the late 90s, the process of managing telecom expenses has become a challenging task—particularly for large enterprises utilizing multiple telecom services across different locations. However, it is essential for businesses to keep control of these expenses to ensure profitability, streamline operations, and maintain compliance with industry standards. TEM services can help them do that. 

Telecom expense management services enable organizations to manage the complete telecom lifecycle more effectively. They help organizations to gain visibility into their telecom assets, track inventory and usage, optimize network configurations, manage invoices, conduct audits, and negotiate better contracts with providers. By leveraging TEM services (rather than relying on complex spreadsheets), organizations can achieve cost savings through simplify their telecom administration, while enhance the overall experience for their employees and customers.

The TEM market is full of specialized providers that offer solutions tailored to the unique requirements of specific industries and business sizes. In this article, we’ll explore the top 10 TEM services designed to help you find the right one for your business. We’ll highlight the key use cases and features of each solution, including powerful analytics, reporting, and automation tools that will help you make data-driven decisions and achieve operational excellence. 

brightfin logo

brightfin is a telecommunications management platform designed to save businesses money on carrier costs and improve overall efficiency. The platform offers pre-configured integrations with hundreds of telecom providers, allowing for automatic invoice processing based on clients’ specific business rules. After processing invoices, brightfin performs audits and optimizations to help businesses reduce carrier costs.

brightfin improves telecom inventory accuracy by providing a clear view of the inventory, enabling users to identify any discrepancies in billing or necessary changes with vendors. This can lead to substantial savings. To avoid service outages or late fees caused by missed payments, brightfin seamlessly manages on-time and accurate telecom invoice payments with its bill pay service. Integrating with existing ERP systems, the platform automates the bill payment process, ensuring that payments are made on time and freeing up resources for more strategic tasks. For businesses dealing with multiple provider quotes, brightfin streamlines the process of requesting and comparing quotes through automated workflows and a user-friendly interface. Direct communication with providers and accurate product catalog maintenance makes it easy for organizations to manage their telecommunications needs.

brightfin logo
Calero Logo

Calero Telecom is a global telecommunications management platform that consolidates network oversight and analysis, streamlining the management of telecom assets and services. With Calero, users can effectively manage their inventory throughout its lifecycle, from procurement to invoice management and payment, making it easy to maintain accurate records and seamlessly integrate with third-party IT service management solutions.

The Calero platform offers a unified telecom order management solution that manages the entire quotation and order process, from submitting requests to vendors to comparing quotes, negotiating pricing, and tracking orders from delivery to installation. Calero’s eBonding feature automates data exchanges between telecom systems to improve efficiency and reduce costs, while invoice management streamlines vendor invoice processes and implements invoice and bill payment automation. Calero also helps simplify telecom auditing, as it leverages automated dispute management, usage optimization, and benchmarking to identify inaccuracies and opportunities for cost savings. Additionally, the platform’s configurable dashboards and granular data offer in-depth insights into usage and cost allocation, and automatic updates ensure current and accurate inventory and service information.

Calero Logo
Cass Info Logo

Cass Fixed Telecom Expense Management offers a suite of services that focus on streamlining processes and reducing costs for enterprises. These services include invoice audit and dispute management, chargebacks and allocation, telecom audits, telecoms benchmarking, sourcing and procurement, invoice management, and provisioning and inventory management.

Cass’ invoice audit and dispute service ensures contract compliance by identifying anomalies on invoices and managing carrier invoice disputes effectively. The chargebacks and allocation service offers better visibility of billing data for more accurate departmental spend and budgeting, while their comprehensive telecom audits provide an optimized telecom inventory, uncovering cost-saving opportunities. Cass’ telecoms benchmarking, sourcing, and procurement service assists enterprises in obtaining the best rates and terms for their contracts. With a strong understanding of vendor offerings, Cass aids clients throughout the proposal, negotiation, and agreement processes. Their invoice management consolidates complex billing information from multiple sources, enabling effective asset management and enterprise reporting. Finally, the provisioning and inventory management service offers integrated telecom management, reducing billing inaccuracies and controlling costs.

Cass Info Logo
Genuity Logo

Genuity Telecom Expenses is a platform that enables businesses to have a clear view of their telecom spending and gain valuable insights to identify potential cost-saving opportunities. The platform enables users to track their telecom usage by location, service type, and feature, such as Direct Inward Dialling (DID) or IP address. It also provides customizable tracking options for MPLS, SD-WAN, and major cloud connections, offering a comprehensive understanding of their telecom expenses.

Clarity and visibility are key features of Genuity Telecom Expenses, as it offers detailed information on services and rates. Users can compare their rates with those of thousands of other companies to benchmark their spending. The platform also integrates telecom, SaaS, vendors, services, and contracts for thorough cost analysis. This helps users stay aware of provider lifecycles and avoid excess fees. Expense optimization is another significant feature of the platform, as it detects unexpected changes, identifies potential savings, and aids in negotiating better contracts. Genuity Telecom Expenses automates data imports and cost allocations for increased accuracy. Finally, its document management system and competitive bidding for infrastructure enable users to make informed decisions on when to upgrade or add services.

Genuity Logo
GoExceed Logo

GoExceed Mobil(X) is a wireless expense management solution suite that utilizes machine learning technology and real-time data pool management to reduce monthly charges. By integrating with various enterprise systems (such as MDM, help desk ticketing, asset management, carrier portal, HR, and ERP), Mobil(X) automates savings opportunities and streamlines asset management.

Within the Mobil(X) suite, GoExceed provides a range of solutions for businesses, including Mobil(Depot), an inventory system for mobile and IT-related assets; Mobil(Audit), a bill audit service for identifying cost-saving opportunities; and Mobil(Care), which streamlines moves, adds, changes, and deactivations across carriers. The Mobil(X) Portal offers a clear and concise interface for managing costs, plans, rules, and inventory while providing access to vital enterprise data. Mobil(Intel) leverages Power BI to deliver data-driven insights into wireless carriers, while Mobil(Request) is an advanced ordering system integrated with carrier business-ordering portals to provide additional functions, savings, and control. GoExceed also offers OneSYNC, an agnostic API platform enabling data synchronization across cellular networks and essential enterprise systems. GoExceed’s solutions offer businesses comprehensive wireless expense management tools and a responsive, USA-based help desk support team that focus on speed, automation, and high-level customer service.

GoExceed Logo
RadiusPoint Logo

RadiusPoint is a company specializing in Telecom Expense Management (TEM) and Technology Expense Management solutions. They oversee the entire lifecycle of TEM, from order placement and installation verification, to cost allocation, monthly invoice audits, cost optimization, and invoice payment with their expert team.

ExpenseLogic, RadiusPoint’s SaaS TEM platform, streamlines invoice management by automating receipt and payment processes, resulting in labor and payroll cost savings. The platform conducts monthly line-item audits to ensure invoices are accurate or disputed, enabling cost reviews and trimming. RadiusPoint’s TEM solution provides comprehensive visibility into IT assets, ensuring efficient decision-making as organizations grow. With a focus on reporting and analytics, ExpenseLogic delivers the level of detail and granularity required for quick, accurate decision-making, allowing teams to harness the power of big data to drive their businesses forward.

RadiusPoint Logo
Tangoe Logo

Tangoe Telecom Expense Management offers a comprehensive solution to manage and optimize telecom expenses for businesses. With features such as simplified order management, automated invoice processing, and streamlined expense tracking, Tangoe allows businesses to gain better control over their telecom spending while reducing errors and improving efficiency.

Tangoe’s solution provides a centralized platform for managing global telecom contracts, inventory, and related service information. Their system utilizes artificial intelligence for automating invoice processing and offers advanced reporting features for a granular view of expenses. By automating various tasks and leveraging real-time data, Tangoe enables businesses to make more informed decisions and optimize their telecom spending. The platform also includes payment management capabilities, which simplify payment processes, reduce errors, and ensure timely payments for multiple invoices across vendors, further streamlining telecom expense management. In addition to expense management, Tangoe provides audit and optimization services to help businesses identify cost-saving opportunities and maximize the value of their telecom investments. Tangoe’s team of cost management consultants assist businesses in evaluating contracts and negotiating better deals based on market trends. As a result, businesses can benefit from improved security, increased transparency, and enhanced decision-making capabilities.

Tangoe Logo
Tellennium Logo

Tellennium Telecom Expense Management (TEM) offers a comprehensive solution to review and optimize a business’s network expenses. Tellennium’s software ensures that the billing is in line with the existing agreements and handles disputes to save costs, while their technical team evaluates the network to benchmark rates and determine if better services are available. Upon approval, Tellennium provides resources and project management to oversee the changes.

Tellennium’s services cover various aspects of expense management, including invoice tracking and collection, accounts payable process management, audit and optimization, and dispute management. They also utilize advanced real-time AI to reconcile assets with charges and contract terms. Additionally, network and service optimization, invoice payment, bill aggregation, and dedicated support teams are provided. The implementation process with Tellennium is seamless and efficient, involving a close collaboration between their team of experts and the client’s internal team. This proactive approach ensures operational and cost efficiencies for the business’s network. With no implementation fees and a typical go-live timeline of 60 days, Tellennium offers a streamlined and cost-effective TEM solution.

Tellennium Logo
Temforce Logo

Temforce is a TEM solution that centralizes and automates a variety of organizational assets, including service details, bandwidth capacity, data center storage, power, and cost information. The platform allows users to establish relationships across their inventory and manage their enterprise voice network, mobile devices, service rate plans, and BYOD users and usage.

Temforce also offers financial management capabilities, making it simple to organize, forecast, and control financial activities. Users can upload invoices for validation or raise disputes, as well as automate their financial month-end closing process using reports on invoice batches, accruals, and forecasts. Supplier management is also streamlined with real-time status updates, contact information, and performance grading, ensuring closer collaboration with suppliers. Network managers can benefit from Temforce’s network performance management features, making it easy to identify potential network issues and ensure network diversity. Similarly, cost management tools in Temforce predict impending expenditures and provide insight into potential cost-saving initiatives. Users can raise disputes with suppliers, track billing errors, and manage expenses related to telecom categories, helping businesses control expenses and maintain budgetary efficiency.

Temforce Logo
Valicom Logo

Valicom Clearview is a web-based platform designed for managing voice and wireless telecom environments. Aimed at organizations from small businesses to enterprises, Clearview offers a scalable, integrated solution for wireline, mobile, servers, and data management in one central location.

Developed by Valicom’s dedicated software development team, Clearview is SOC II certified to meet high-security standards and supports multi-user, permission-based access. The platform features inventory management, invoice auditing, invoice payment, cost allocation, reporting, and integration with accounts payable systems. Clearview’s intuitive reporting dashboards allows users to quickly gather important information and view over 60 stock reports for a deeper understanding of their budget allocation. The platform also offers a fine-tuned invoice processing system for efficient data transfer from telecom invoices, and customized reporting functionality for various levels of visibility. Clearview takes care of security and updates, ensuring users are always working with the latest technology. The platform can be used as a standalone solution or combined with selected professional services for added flexibility.

Valicom Logo
The Top 10 Telecom Expense Management (TEM) Services