IT Service Desk Outsourcing solutions allow businesses to delegate their IT help desk operations to external service providers. These services are commonly provided by Managed Service Providers (MSPs) and work by resolving issues, monitoring systems, responding to service requests, and providing technical support remotely.
These solutions are often incorporated into a larger IT service management platform, which includes functions such as system monitoring, IT asset management, remote access controls, and other ITSM best practices.
In this guide we will cover the top IT Service Desk Outsourcing providers and their platform capabilities. We’ll examine their capabilities including third-party integrations, IT service policies, support levels, and auditing, allowing you to select the best one for your use case.