Best 8 Enterprise IT Management Software For Business (2026)
We reviewed the leading enterprise IT management platforms on the range of infrastructure types they monitor, the quality of optimization recommendations, and how well each supports IT service management alongside technical operations.
Written by
Mirren McDade
Technical Review by
Laura Iannini
Quick Summary
Enterprise IT management software provides a unified view of infrastructure health, services, and endpoint status — giving IT operations teams the monitoring and management capabilities needed for complex enterprise environments. Enterprise IT has grown too complex and distributed for siloed management tools to maintain adequate visibility. We reviewed the top platforms and found NinjaOne Enterprise IT Management, Atera Enterprise IT Management, and Freshworks Freshservice to be the strongest on infrastructure monitoring breadth and service management integration.
Enterprise IT operations have exploded in complexity. You’re managing hybrid infrastructure spanning on-premises, cloud, and edge. Your team handles incident response, change management, asset inventory, alongside patch management and service requests from non-technicalstaff. Multiple tools create silos and duplicate work, plus blind spots. The right IT management platform consolidates visibility and reduces manual overhead.
The challenge isn’t finding an IT management solution, it’s finding one that fits your organizational structure, handles your specific workflows, doesn’t create more work than it solves, and scales as you grow. Add integration requirements with your security tools, reporting needs for compliance, and support team preferences, and the field narrows quickly.
We evaluated 10 IT management platforms across MSP environments and enterprise IT departments. We assessed unified visibility across endpoints, servers, and networks, deployment simplicity and configuration overhead, admin console usability and customization options, workflow automation and integration capabilities, reporting and compliance features, and total cost of ownership at different scales.
This guide gives you the framework to match the right platform to your team structure, infrastructure complexity, and growth trajectory.
Our Recommendations
IT management platforms split into distinct categories: unified platforms for MSPs, enterprise ITSM, multi-department service management, and specialized ITSM tools. Your choice depends on your organization type and infrastructure complexity. Match the tool to the pain point.
- Best For MSP Unified Management: NinjaOne and Atera consolidate RMM, helpdesk, and automation in one platform.
- Best For Enterprise Scale: Atera Enterprise IT Management. ServiceNow remains the standard for large enterprises with complex service delivery and change management requirements.
- Best For Mid-Market With Broad Requirements: Freshworks Freshservice handles IT service management alongside HR, facilities, and legal requests.
- Best For ITIL Process Alignment: HaloITSM delivers structured ITIL workflows with balanced power and usability.
- Best For Atlassian Ecosystem: Ivanti ITSM Enterprise. Jira Service Management integrates smoothly with Jira Software, Confluence, and Opsgenie.
NinjaOne is a cloud-native unified IT management platform built for MSPs and internal IT teams who need centralized visibility across endpoints, servers, and workstations. We were impressed by the platform’s depth; from a single console, admins can monitor device health, automate patching, manage backups, and run remote support across Windows, macOS, and Linux. The platform is fully integrated, with all internal features working together and strong API integrations with third-party security and identity tools.
NinjaOne Enterprise IT Management Key Features
The Overview dashboard uses a traffic light color-coded graph to highlight critical actions at a glance, with clickable device icons that drill into hardware details and full software inventories. The Activities dashboard provides detailed audit logs across all devices with granular filtering, and data can be ingested into a SIEM via RESTful API. Conditional policies leverage hundreds of out-of-the-box scripts for automated detection and response. Patch management covers Windows, macOS, Linux, and third-party apps with Patch Intelligence AI for CVE/CVSS-based prioritization, rollback capability, and forced reboot options. Endpoint backup handles file, folder, and image backups to cloud, local, or hybrid storage, encrypted at rest and in transit with MFA enforced for deletion.
Our Take
We think NinjaOne works best when you adopt it as your primary IT operations platform rather than layering it alongside competing tools. The per-device monthly pricing includes free unlimited onboarding support and training, and full deployment typically takes two weeks to a month. The interface is highly intuitive with strong visualization, making it accessible for teams of any size. NinjaOne’s strong reporting and auditing functionality supports businesses with high compliance requirements, and the remote-first architecture makes it a strong option for organizations that are geographically distributed or have a large percentage of remote workers. Something to be aware of is that NinjaOne is not an EDR tool and doesn’t protect against sophisticated threats like malware; it improves security posture through visibility, patching, hardening, and reliable backups.
Strengths
- Traffic light dashboard surfaces critical actions at a glance with drill-down to device level
- Conditional policies with hundreds of out-of-the-box scripts automate remediation
- Patch Intelligence AI with CVE/CVSS scoring prioritizes third-party patch approvals
- Audit logs and SIEM ingestion via RESTful API support compliance requirements
Cautions
- No software configuration management
- Not an advanced security product; doesn't replace EDR or threat detection tools
Atera Enterprise IT Management
Atera is an all-in-one RMM, helpdesk, and automation platform designed for MSPs and IT teams managing diverse client environments. The per-technician pricing model makes it attractive for organizations scaling across unlimited endpoints. We think it fits best for MSPs managing mixed environments, from legacy infrastructure to cloud and IoT workloads.
Atera Enterprise IT Management Key Features
The standout feature is Atera Copilot, an AI assistant built into the platform. It pulls real-time device diagnostics to recommend troubleshooting steps, summarizes tickets automatically, generates scripts from plain-language descriptions, and creates knowledge base articles directly from ticket resolutions. Something to be aware of is that Copilot is an add-on billed separately at around 95 euros per technician per month on top of the base plan. Per-technician pricing starts at $149/month billed annually for IT departments, with unlimited endpoints included at every tier.
What Customers Say
Users highlight the monitoring dashboard depth and the range of available add-ons. The setup process gets consistent praise for accessibility, even for teams without deep technical expertise. With that said, some customers flag the licensing model for client portal access. The AI features may also require an adjustment period to align with your specific operational workflows.
Our Take
We think Atera is a strong option for MSPs that want per-technician pricing without endpoint counting headaches. One gap to note: the platform does not handle cloud SaaS workload management or end-user licensing directly. If your practice centers on Microsoft 365 or similar SaaS administration, you will need complementary tooling. For traditional endpoint and network management, Atera covers the essentials well.
Strengths
- Per-technician pricing supports unlimited endpoint scaling without incremental costs
- Atera Copilot AI generates scripts and troubleshooting recommendations from natural language
- Intuitive setup requires minimal technical knowledge for initial deployment
- Extensive add-on marketplace covers security, backup, and endpoint protection
Cautions
- Copilot AI is an add-on billed separately per technician, not included in base plans
- No native management for cloud SaaS workloads or end-user licensing
Freshworks Freshservice
Freshservice is an IT service management platform that extends beyond traditional ITSM into enterprise service management. It handles IT, HR, facilities, and legal requests from a single portal. We think it works best for mid-size to enterprise organizations running service operations across multiple departments where the unified approach eliminates tool sprawl.
Freshworks Freshservice Key Features
The platform provides real-time visibility across hardware, software, and SaaS infrastructure through an auto-updating CMDB. We found the asset management module particularly strong for organizations tracking both IT equipment and physical assets. The Freddy AI engine handles ticket categorization and prioritization effectively, learning from historical data to route incoming requests and reducing manual triage. Multi-channel intake covers email, self-service portal, mobile app, phone, chatbots, and walk-ups, all funneling into unified ticket management with SLA tracking. Project management is built in, with templates for agile and waterfall workflows.
What Customers Say
Users highlight the consumer-grade portal experience. Non-technical staff can submit requests with minimal training, which drives adoption across departments. The ability to consolidate multiple tools into one platform comes up frequently as a cost and complexity reducer. With that said, customers note the initial configuration phase demands careful planning, especially for hybrid IT and facilities workflows. The feature depth creates a steeper learning curve, and teams report needing dedicated time to understand the full capability set.
Our Take
We think Freshservice suits organizations wanting unified service management beyond just IT. If you need asset tracking alongside ticketing, this delivers. Freddy AI capabilities have been shown to deliver significantly faster resolution and response times compared to traditional ITSM approaches, which is impressive. The app marketplace and out-of-the-box workflows accelerate deployment.
Strengths
- Unified service portal handles IT, HR, facilities, and legal requests from one interface
- Auto-updating CMDB provides real-time visibility across hardware, software, and SaaS assets
- Freddy AI powers ticket categorization, routing, and resolution acceleration
- Intuitive end-user portal drives adoption among non-technical staff
Cautions
- Customers note initial configuration requires careful planning for multi-department workflows
- Reviews mention the feature depth creates a learning curve for teams new to enterprise ITSM
HaloITSM
HaloITSM is an ITIL 4-aligned service management platform built for IT teams that need structured change, problem, and incident management. The focus is process standardization with enough flexibility to adapt workflows to your organization. We think it fits best for mid-market IT departments that value ITIL alignment and structured workflows without the complexity of heavier enterprise platforms.
HaloITSM Key Features
We found the change management capabilities well-executed. Teams can track, plan, and implement changes at any scale while maintaining process consistency, with risk-based change control and CAB review workflows built in. The CMDB goes beyond basic asset tracking by visualizing dependencies between configuration items; this dependency mapping helps identify systemic issues before they cascade into major incidents. Built-in discovery and relational mapping strengthen the CMDB with automated asset intelligence, which is good to see. The service portal automates request fulfillment and reduces manual errors. AI capabilities assist with documentation creation and trend analysis from ticket data.
What Customers Say
Users consistently praise the balance between power and usability. The interface feels modern compared to legacy ITSM tools, and both technicians and end-users navigate it without extensive training. Setup and initial deployment get positive marks for simplicity. With that said, some customers flag the ticket lifecycle workflows as less customizable than expected, particularly pending-to-resolution workflows. UI customization options may not satisfy teams requiring granular interface control.
Our Take
We think HaloITSM delivers strong ITIL alignment with a more approachable learning curve than heavier enterprise alternatives. The CMDB dependency visualization is a real operational advantage for teams managing complex infrastructure. If your team needs to standardize service delivery while maintaining visibility into configuration dependencies, this is well worth evaluating.
Strengths
- ITIL 4-aligned workflows provide structured change, problem, and incident management
- CMDB with dependency visualization and built-in discovery for relational mapping
- Modern interface balances power with usability for technicians and end-users
- AI capabilities assist with documentation creation and trend analysis
Cautions
- Customers note ticket lifecycle customization has limitations in pending-to-resolution workflows
- Reviews mention UI customization options may not satisfy teams needing granular control
Ivanti ITSM Enterprise
Ivanti ITSM Enterprise is a service management platform designed for organizations extending service delivery beyond IT into HR, facilities, security, and GRC functions. The core proposition is a shared database of services and configuration items powering cross-functional workflows. We think it fits organizations with mature service management practices looking to standardize across multiple departments.
Ivanti ITSM Enterprise Key Features
We found the bundled module approach sets this apart from lighter ITSM tools. The package includes Governance, Risk and Compliance, Security Operations Management, HR Service Management, Facilities, and Project Portfolio Management, all sharing a common configuration database. Integration capabilities extend to third-party systems through built-in connectors, with custom connector support for specialized needs. Quarterly updates deliver new features on a predictable cadence. Recent 2025 updates introduced an AI Configuration Hub for managing all AI capabilities from one place, AI-powered Ticket Classification for automated categorization, and GDPR-compliant data anonymization for ex-employee information, which is good to see.
What Customers Say
Users value the one-stop-shop approach. Having service delivery, asset management, and strategic workflows consolidated in a single platform reduces context switching and data silos. The connector flexibility gets positive mentions for organizations with complex integration requirements. With that said, customers flag request offering configuration as lacking flexibility in certain key workflow areas. Support response times and issue communication have also drawn criticism.
Our Take
We think Ivanti ITSM Enterprise makes the most sense for organizations that need GRC, security operations, and traditional ITSM under one roof. The shared configuration database eliminates silos between IT and business service functions. If your organization runs a simpler service management operation, the platform’s depth adds overhead without proportional return.
Strengths
- Bundled modules cover GRC, security operations, HR, facilities, and PPM in one platform
- Shared configuration database eliminates silos between IT and business functions
- AI Configuration Hub and Ticket Classification automate categorization and routing
- Quarterly release cadence delivers predictable feature updates
Cautions
- Customers note request offering configuration lacks flexibility in certain workflow areas
- Reviews flag support response times and issue communication as needing improvement
Jira Service Management
Jira Service Management is Atlassian’s ITSM platform built to connect development, IT, and business teams on shared workflows. We think it delivers the most value when your organization already runs on Atlassian products, where the ecosystem integration creates workflow continuity that standalone ITSM tools cannot match.
Jira Service Management Key Features
We found the integration between JSM and other Atlassian tools to be the standout advantage. Teams using Jira Software, Confluence, or Opsgenie get native connectivity that eliminates handoff friction between development and operations. Pre-configured templates cover common service scenarios with request types and workflows ready to deploy, and they’re customizable so teams can adapt them rather than forcing rigid structures. SLA tracking and automation rules handle routine ticket routing without manual intervention. Something to be aware of is that Opsgenie is being consolidated into JSM, with end of support for standalone Opsgenie scheduled for April 2027; the on-call and alerting capabilities are moving directly into JSM.
What Customers Say
Users highlight the daily usability factor. Teams report working in JSM without the frustration common to other ITSM tools. The centralized view of requests, incidents, and tasks keeps collaboration efficient across support and technical teams. With that said, customers flag initial setup complexity, particularly for smaller teams without dedicated Jira administrators. Native reporting also requires extensive customization or add-ons to meet advanced needs.
Our Take
We think JSM is a strong choice for Atlassian-native organizations. The native integration with development tools creates a tight feedback loop between ops and engineering that competitors struggle to replicate. With Opsgenie’s alerting capabilities consolidating into JSM, the platform is becoming a more complete operations hub. For teams outside the Atlassian ecosystem, evaluate whether the integration advantages justify adoption.
Strengths
- Native integration with Jira Software, Confluence, and Opsgenie eliminates cross-tool friction
- Pre-configured templates accelerate deployment while remaining customizable
- SLA tracking and automation rules reduce manual ticket handling overhead
- Opsgenie alerting consolidating into JSM creates a more complete operations hub
Cautions
- Customers note initial setup complexity challenges smaller teams without dedicated Jira admins
- Reviews flag native reporting requires extensive customization or add-ons for advanced needs
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus combines ITSM, asset management, and CMDB with enterprise service management for HR, facilities, and finance. Available as both on-premises and cloud deployments, it targets organizations wanting deployment flexibility alongside broad feature coverage. We think it fits organizations needing that flexibility, particularly those with data residency requirements or preferences for on-premises control.
ManageEngine ServiceDesk Plus Key Features
We found the range of capabilities notable. Incident, problem, change, and release management sit alongside project management, service catalog, and space management. The low-code customization lets teams build custom modules, forms, and reports without heavy development lift. ManageEngine shipped 20+ AI capabilities in 2025, with a strong focus on generative AI. Zia-powered Workflow Assist generates, optimizes, and summarizes workflows in 2026, and RCA by Zia uses AI-generated insights to help technicians identify the most likely root cause behind a problem, which is impressive. Native integrations with ManageEngine’s broader IT product portfolio add value for organizations already in that ecosystem. The multi-instance model supports enterprise service management across departments while maintaining separation.
What Customers Say
Users praise the ITIL-aligned workflows and ticket automation capabilities. The feature set handles everyday IT operations well, and support responsiveness gets positive marks for issue resolution. With that said, customers flag performance concerns with hosted plans, noting portal slowness in larger environments. Initial setup and workflow customization also require significant time investment.
Our Take
We think ServiceDesk Plus is a strong option for teams needing deployment flexibility and multi-department service management at a lower cost than enterprise alternatives. ManageEngine was recognized in the 2025 Magic Quadrant for AI Applications in IT Service Management, and ServiceDesk Plus holds PinkVERIFY certification for Knowledge Management, ServiceDesk, and AI. The ability to migrate between cloud and on-premises models provides long-term optionality.
Strengths
- Deployment flexibility with on-premises and cloud options plus migration path between them
- 20+ AI capabilities including Zia Workflow Assist and AI-powered root cause analysis
- Low-code customization enables custom modules and reports without developer resources
- Native integrations with the broader ManageEngine IT product portfolio
Cautions
- Customers note hosted plan performance can lag in larger environments with high ticket volumes
- Reviews flag initial setup and workflow customization require significant time investment
ServiceNow IT Service Management
ServiceNow ITSM is the enterprise standard for organizations consolidating IT operations onto a single platform. Incident, problem, change, and request management live alongside a powerful CMDB. We think it fits organizations with mature IT operations and the budget for proper implementation, where complex service dependencies demand a single source of truth across IT processes.
ServiceNow IT Service Management Key Features
We found the platform delivers on its core promise: unified visibility across IT operations. The CMDB integration provides real-time insight into how technical issues impact business services, and dependency tracking helps teams understand blast radius before making changes. Now Assist and Predictive Intelligence automate routing and accelerate resolution times. The ITIL-aligned modules and workflow automation reduce manual effort and improve service consistency. ServiceNow was founded in 2003 and has grown to become the dominant platform in this space, which speaks to the maturity and depth of the solution.
What Customers Say
Users value the consolidation of fragmented IT tools into a single platform. Scalability and security get consistent praise from enterprise deployments. With that said, customers flag the architectural complexity as a barrier. Initial configuration often requires specialized consultants, and heavy customization can create upgrade fragility. The licensing model positions ServiceNow at the premium end of the market, making cost justification difficult for organizations needing basic ticketing.
Our Take
We think ServiceNow is the platform to beat for enterprise-scale ITSM with complex service dependencies. If your environment demands a single source of truth across IT processes and you have the implementation budget to match, the platform’s depth rewards that investment over time. For smaller teams or basic ticketing needs, the implementation overhead and licensing are harder to justify.
Strengths
- Unified platform eliminates tool fragmentation across incident, change, and request management
- CMDB integration provides real-time visibility into service dependencies and business impact
- Now Assist and Predictive Intelligence automate routing and accelerate resolution
- Scalable architecture handles enterprise complexity with strong security posture
Cautions
- Customers note implementation typically requires specialized consultants and significant effort
- Reviews flag premium licensing challenges cost justification for basic ticketing requirements
What To Look For: Enterprise IT Management Checklist
When evaluating IT management platforms, these criteria separate solutions that consolidate operations from those that create new silos. Here’s what matters:
- Unified Visibility Across Your Infrastructure: Can you see endpoints, servers, networks, and cloud workloads from one console? Does the platform provide real-time inventory and health status? Ask existing customers about blind spots or areas where they needed to supplement with other tools.
- Deployment Flexibility For Your Environment: Do they offer cloud, on-premises, or hybrid options? Can you migrate between deployment models if your requirements change? For MSPs, can you offer this to clients at various infrastructure levels? Deployment inflexibility creates long-term lock-in.
- Admin Console Usability And Learning Curve: Is the interface intuitive or does it require extensive training? Can your team configure workflows without coding expertise? Watch for platforms with steep learning curves that delay time-to-value for months.
- Workflow Automation And Customization: Can you automate routine maintenance, patching, and alert response? How much customization is needed to match your processes? Some platforms require deep configuration investment; others adapt to your existing workflows.
- Integration Depth With Your Security Stack: Does it integrate with your SIEM, EDR, and vulnerability scanner? Can you pull security alerts into your IT management platform? Poor integration forces analysts to context-switch between tools.
- Reporting And Compliance Capabilities: Can you generate audit-ready reports for your compliance requirements? Does the platform provide SLA tracking and change tracking for auditors? Ask about the effort required to prepare annual compliance reports.
- Scalability For Your Growth: Will it handle your current infrastructure and grow with planned expansion? Ask about console performance with 10,000+ devices. Some platforms scale technically but create administrative overhead.
Weight these based on your organization type. MSPs should prioritize multi-client capabilities and deployment flexibility. Enterprise IT teams should focus on ITSM workflows and integration depth. Mid-market shops should balance feature depth against configuration overhead.
How We Compared The Best Enterprise IT Management Software
Expert Insights tests and reviews IT infrastructure and business software products with complete editorial independence. Vendors cannot pay for favorable scores or reviews. Our recommendations are based entirely on product quality and operational performance.
We evaluated 10 IT management platforms across MSP environments, enterprise IT departments, and hybrid deployments. Each product was tested for unified visibility across endpoints, servers, and networks, deployment models and migration options, admin console usability and configuration requirements, workflow automation and customization capabilities, integration with SIEM and security tools, reporting depth and compliance features, and total cost of ownership for different organization sizes.
Beyond hands-on testing, we conducted market research across the IT management vendor market and collected feedback through customer interviews and third-party review sites. We spoke with vendor product teams to understand their roadmaps, integration strategies, and known limitations. Our editorial team operates completely independently from our commercial relationships. Vendor relationships do not influence our findings or recommendations.
This guide is updated quarterly as vendors release new capabilities and IT operations requirements evolve. For full details on our evaluation methodology, see our How We Test & Review Products.
The Bottom Line
The right IT management platform depends on your organization structure, infrastructure complexity, and team capacity. There’s no universal winner, only the best fit for your specific situation.
For MSPs managing diverse environments, NinjaOne delivers unified visibility with reliable agent deployment. Atera leads with AI-powered automation through Copilot. Choose based on whether unified monitoring or automation matters more to your team.
For enterprise IT departments, ServiceNow remains the gold standard for complex ITSM with proper implementation investment. Freshworks Freshservice delivers enterprise features with better usability for mid-market teams managing IT alongside other functions.
For organizations prioritizing ITIL process alignment, HaloITSM and Ivanti ITSM Enterprise both provide structured workflows. HaloITSM is more approachable; Ivanti requires larger deployments.
For teams already in the Atlassian ecosystem, Jira Service Management integrates smoothly with development tools. ManageEngine ServiceDesk Plus offers on-premises flexibility and multi-department capabilities at lower cost than enterprise alternatives.
Read the individual reviews above to understand deployment specifics, pricing models, and trade-offs that apply to your organization.
FAQs
Everything You Need To Know About Enterprise IT Management Software (FAQs)
Enterprise IT management refers to the strategy undertaken my organizations to transform the management of their IT in order to gain the greatest business value. Enterprise IT management software is designed to help organizations manage and oversee their IT infrastructure and use resources more efficiently. With one of these tools in place, organizations are better positioned to streamline the management of their IT environments. This includes tasks like software, hardware, security, networks, and user support. The main goal of an enterprise IT management software solution is to enhance IT operations, while ensuring security remains strong, runtime is reduced, and the functioning of the organization’s technology systems is as smooth as possible.
Enterprise management software is a comprised of a comprehensive set of computer applications that are used to streamline and manage different business operations at the organization. These solutions are designed specifically with large-scale businesses in mind and work to meet their specific needs, which may include things like automating and integrating various business processes, including supply chain management, order management, project management, warehouse management, invoicing, and management of the organization’s financials.
The specific benefits an organization may gain from using an enterprise IT management software solution will vary depending on their unique requirements and the features offered by the solution. But some key benefits all solutions should provide include the following:
- Better Productivity and Efficiency. Since a good enterprise IT management software solution will automate various IT processes, the risk and cost associated with manual task execution and administrative overhead is significantly reduced. Taking routine maintenance tasks off their plates allows IT teams to focus their attention on strategic initiatives, resulting in a boost for productivity and efficiency in the IT department.
- Enhanced Security and Compliance. Included in enterprise IT management software are security management tools designed to support the defense against vulnerabilities, security threats, and breaches. These tools also make it easier to achieve and maintain compliance with industry standards and regulations.
- Proactive Issue Resolution with Reduced Downtime. By utilizing continuous monitoring and alerting, these solutions allow IT teams to detect any anomalies and issues more easily and swiftly. In doing this, these solutions help to minimize the impact of IT disruptions and reduce downtime. This helps to ensure that critical systems and services stay available and operational.
These benefits make enterprise IT management software highly effective in helping organizations to maintain a secure and reliable IT environment, while optimizing IT operations.
Your organization’s unique use case and needs will influence the features that you should prioritize. Any good enterprise IT management software solution should include these core capabilities:
- Manage Assets. These solutions should provide a way for organizations to track and manage any hardware and software assets they are using, including inventory, configurations, license compliance, and lifecycle management efficiently and easily. This helps to make sure the organizations is able to make well informed decisions regarding asset utilization, maintenance, and upgrades.
- Network Management. A good enterprise IT management software solution should provide the necessary tools to monitor and manage network devices, including things like routers, firewalls, switches, and access points. This should help to enhance and optimize network performance, boost security, and make it easier to trouble shoot issues and maintain security.
- Manage IT Security. Once security measure like antivirus integration, intrusion detection, firewall management, and vulnerability assessment have been implemented, a effective means of managing these services is helpful. This helps to secure sensitive data and make sure compliance with security standards is maintained.
- IT Service and Delivery Management. This helps to streamline the IT service delivery and support process. This is achieved through managing service requests, incidents, change, issues, and service-level agreements. This capability works to better align the organization’s business objectives and meet use needs.
- Monitoring and Alerts. In order for IT teams to be proactive in their response to problems it is helpful to have continuous monitoring of IT infrastructure, and to have alerts generated automatically in response to issues that arise. These solutions can provide alerts that indicate performance degradation, breaches, compliance violations, and various other potentially problematic anomalies.
Written By
Mirren McDade is a senior writer and journalist at Expert Insights, spending each day researching, writing, editing and publishing content, covering a variety of topics and solutions, and interviewing industry experts.
She is an experienced copywriter with a background in a range of industries, including cloud business technologies, cloud security, information security and cyber security, and has conducted interviews with several industry experts.
Mirren holds a First Class Honors degree in English from Edinburgh Napier University.
Technical Review
Laura Iannini is a Cybersecurity Analyst at Expert Insights. With deep cybersecurity knowledge and strong research skills, she leads Expert Insights’ product testing team, conducting thorough tests of product features and in-depth industry analysis to ensure that Expert Insights’ product reviews are definitive and insightful.
Laura also carries out wider analysis of vendor landscapes and industry trends to inform Expert Insights’ enterprise cybersecurity buyers’ guides, covering topics such as security awareness training, cloud backup and recovery, email security, and network monitoring. Prior to working at Expert Insights, Laura worked as a Senior Information Security Engineer at Constant Edge, where she tested cybersecurity solutions, carried out product demos, and provided high-quality ongoing technical support.
Laura holds a Bachelor’s degree in Cybersecurity from the University of West Florida.