The Top 7 Call Compliance Software

8×8 is a NASDAQ-listed Software-as-a-Service provider specializing in business communications. Its solutions encompass voice, video, chat, contact center, and enterprise-class API, all powered by a single global cloud communications platform.

8×8 adheres to a variety of stringent security and compliance certifications, including HIPAA, FISMA/NIST SP 800-53 R5, and ISO 27001:2013. While HIPAA allows it to provide Business Associate Agreements for Covered Entities, the FISMA Moderate level certification ensures it meets NIST/FIPS encryption standards. The ISO 27001:2013 certification verifies that 8×8’s information security management system meets international standards. Additionally, 8×8 adheres to GDPR, which addresses data protection and privacy concerns for personal information transfers outside the EU and EEA areas. With a commitment to data protection and secure operations, 8×8 employs cybersecurity controls assessed against applicable trust services standards. The company is also an active part of the 8×8 Robocall Mitigation Database Entry and maintains STIR/SHAKEN compliance by signing all service-originating calls in accordance with FCC rules.

This solution complies with FCC requirements for Consumer Proprietary Network Information protection and is a part of the EU-US Privacy Shield framework, which offers a seal of assurance for EU data protection compliance.

Alvaria, a prominent provider of contact center solutions, offers comprehensive services that ensure compliance with outbound calling regulations and secure sensitive customer data. With expertise in both inbound and outbound contact management, journey management, and workforce engagement tools, Alvaria enables organizations to boost customer satisfaction and maintain call center compliance.

Their patented tools adhere to regulatory guidelines such as TCPA, CFPB, and Ofcom, ensuring that the risk of fines and lawsuits is minimized. They also offer advanced compliance controls such as convenient time-to-call, channel preference routing, and per attempt call control capabilities. Alvaria’s compliance tools are easy-to-configure and manageable, with outbound compliance support features including real-time updating of Do Not Call lists, time zone and jurisdiction mapping, consent flagging, and harassment control.

Alvaria also offers centralized compliance rules across an enterprise using a Compliance Hub and features such as automated campaign management and intelligent decisioning. By utilizing Alvaria’s comprehensive contact center solutions, organizations can create a seamless and compliant customer experience, while maintaining contact center productivity.

Webex Contact Center is a comprehensive omnichannel cloud contact center solution designed to enhance customer experiences and improve overall business results. Developed specifically for cloud-based utilization, this platform offers innovative features, flexibility, and agility, while ensuring high levels of security and scalability.

The platform incorporates robust routing and queue management, automatic call distribution (ACD), disposition codes, and various callback options to optimize agent productivity and customer interactions. Webex Contact Center also supports remote agent operations and features built-in disaster recovery, single sign-on (SSO), and Webex Control Hub for seamless access and management. Additional functionalities include music on hold, email and chat capabilities, and self-service interactive voice response (IVR) systems that provide touch-tone input options. The platform is capable of integrating with leading CRM applications and offers computer telephony integration (CTI), enhancing overall efficiency.

Webex Contact Center’s reporting and dashboard features help businesses monitor performance, gather insights, and ultimately refine their customer engagement strategies. As a cost-effective subscription-based service, Webex Contact Center expedites revenue generation and market penetration with minimal initial capital investments.

Five9 Intelligent Cloud Contact Center is a reliable and secure platform designed to improve agent engagement and deliver tangible business results. The company continuously evolves its platform to ensure compliance with global data protection regulations like GDPR, CCPA/CPRA, and PIPEDA. Five9 works closely with customers to understand and meet their regional privacy requirements.

Key features of the platform include digital engagement, workflow automation, workforce optimization, and practical AI. Five9 follows strict security and compliance standards, evidenced by its completion of a SOC 2 Type 2 audit and its status as a Level 1 PCI DSS Service Provider. In terms of infrastructure, Five9 adheres to security standards and best practices from ISO 27001/27002, COBIT, PCI DSS, NIST, and Cloud Security Alliance (CSA). Data centers are audited frequently, with various safeguards implemented (including secure data storage, real-time intrusion detection, and application security). The platform also offers user access management features and encryption for data at rest and in transit.

Five9 offers geographic redundancy and backs up customer data at an alternative facility. This helps customers to maintain their operations in the event of a natural disaster or other unforeseen events. The platform is trusted by healthcare providers, insurance companies, and business process outsourcers.

Genesys Cloud CX is a unified customer experience platform developed by Genesys Telecommunications Laboratories, Inc., an American software company that specializes in CX and call center technology for mid-sized and large businesses. The platform enables organizations to deliver proactive, predictive, and personalized experiences across various channels such as phone, email, chat, text, and social media.

One of Genesys’ core focuses is information security and privacy assurance, as it acknowledges the importance of protecting the needs of its customers, partners, and end-users. The company continually improves its compliance portfolio, driving security enhancement through adherence to relevant industry standards and best practices. This commitment to security and compliance is demonstrated through various internal and external audits, where independent parties review and confirm the effectiveness of Genesys’ security measures. Genesys Cloud CX distinguishes itself by aligning with international standards, national legislation, and industry best practices to provide a secure and privacy-focused customer experience solution.

This commitment showcases Genesys’ dedication to being best in class not only in terms of its products and services but also in the security and privacy space. This solution helps deepen customer connections and also enhances employee productivity and engagement.

NICE inContact CXone is a cloud-based contact center platform designed to manage customer interactions across various communication channels. Through the NICE Trust Office, a dedicated team of cloud security experts, organizations can protect their critical company data, reduce overhead, and maintain rigorous compliance with industry standards.

The platform is known for its strong security measures and offers a 99.99% guaranteed uptime, with constant monitoring from two NOCs on a 24/7/365 basis. The CXone solution is compliant with several regulations and standards including FedRAMP, PCI DSS, HITRUST, SOC2, GDPR, IRAP, Cyber Essentials, and CCPA, ensuring robust data protection in various sectors. This platform is compliant with accessibility guidelines outlined in Section 508 of the Rehabilitation Act of 1973 and supports HIPAA and HITECH Act requirements for handling protected health information (PHI). NICE inContact CXone demonstrates a firm commitment to upholding compliance standards and providing secure solutions in the evolving technology market.

The platform’s expertise spans government, healthcare, financial, and other industries, emphasizing its versatility and adaptability to cater to the unique security needs of different sectors.

Talkdesk is a leading global cloud contact center platform designed for enterprises of various sizes. This innovative platform utilizes AI and automation to enhance customer outcomes and boost operational efficiency. It aims to improve customer experiences, reduce costs, and increase revenue by being a flexible and trustworthy solution for organizations.

The platform is built with a focus on security, privacy, and compliance, making it suitable for businesses in various industries. Talkdesk provides a wide range of security certifications and standards, including multifactor authentication and integration support. It ensures a smooth user experience even for remote workforces without compromising system performance or compliance. The platform offers self-service identity authentication for improved customer experiences and data protection. With over 30 security certifications, such as SOC 2 and 3, ISO 27001, PCI DSS Level 1, HIPAA, GDPR, and ISO 22301 Business Continuity certification, Talkdesk ensures that customer data is secure and adheres to strict security frameworks and privacy laws.

As part of its commitment to compliance, Talkdesk works closely with its provider partners to implement SHAKEN/STIR and maintain compliance with government regulations. Additionally, the platform implements A2P 10DLC registrations to ensure reliable business SMS texting and compliance with carrier requirements.