Auditing

The Top 10 eDiscovery Software Solutions

Discover the ten best eDiscovery software solutions. Explore features such as data archiving, customizable retention periods, search functionality, and reporting.

The Top 10 eDiscovery Software Solutions Include:
  • 1. CloudNine
  • 2. Digital WarRoom
  • 3. DISCO eDiscovery
  • 4. Everlaw
  • 5. Exterro eDiscovery
  • 6. Logikcull eDiscovery
  • 7. Nextpoint
  • 8. RelativityOne
  • 9. WaterFord Technologies ComplyKEY
  • 10. Reveal Data ZyLAB ONE

Electronic discovery, more commonly referred to as eDiscovery, is the process of searching for and obtaining data that’s stored electronically. This includes emails, social media content, messages, and website searches. This is usually carried out as part of a litigation process that requires electronic data to be presented as evidence. However, eDiscovery software can also be useful in industries that handle a lot of data that must be retained for long periods, such as protected health information (PHI). 

In the US, the Federal Rules of Civil Procedure (FRCP) require organizations to store and manage their data in a way that enables them to easily retrieve when necessary. Failure to comply can result in penalties such as a significant fine, so it’s in your business’ best interest to store data correctly. With the wrong eDiscovery solution, not only can searching be time-consuming, but the management of that database can be resource intensive. 

eDiscovery software solutions help businesses to create a secure, tamper-proof archive of all their electronic data, with custom retention policies to help comply with data protection regulations such as HIPAA, GDPR, and PCI-DSS. They also provide granular search functionality that makes it easier for businesses to find specific data—such as evidence for a litigation case, or a patient’s medical history—and export that data. 

In this article, we’ll explore the top eDiscovery software solutions. We’ll look at features such as data archiving, customizable retention periods, search capabilities, and auditing and reporting. We’ll give you some background information on the provider and the key features of each solution, as well as the type of customer that they are most suitable for.

CloudNine Logo

CloudNine is a data discovery software provider headquartered in Houston, Texas. Their eDiscovery platform enables organizations and legal teams to easily store, review, and search for historical data, streamlining litigation and audit processes. A highly flexible solution, CloudNine offers on-prem and cloud deployment options, as well as mobile accessibility.

CloudNine Features:

  • Automatically inventory and process uploaded data to turn it into a searchable format, with OCR technology for processing images
  • Integrates with Microsoft 365 and OneDrive for faster data collection
  • Preserves the contextual information of ingested data so teams can quickly review the whole timeline surrounding an event
  • Supports multiple data types, including financial records, computer forensic artifacts, SMS, instant messages sent via collaboration apps, geolocation, and social media posts
  • “Drag and drop” interface and tagging for organizing data to be presented
  • NIST 800-53 Rev 4 certified (CloudNine LAW module)
  • Creates audit logs of all actions taken by authorized users

Plans And Pricing: CloudNine is available as an all-inclusive annual subscription or on a contract basis based on usage requirements. Contact CloudNine directly for pricing details.

Expert Insights’ Comments: CloudNine is a highly effective eDiscovery solution that offers a high degree of automation to help streamline the data discovery process. This includes automatic data processing and ingestion of MS365 and OneDrive data. The platform supports a wide range of data types that can be located easily thanks to its granular, yet intuitive, search and tagging tools. We recommend CloudNine for any organization looking for an eDiscovery tool for litigation and auditing.

DigitalWarRoom Logo

Digital WarRoom is an eDiscovery software provider Headquartered in Seattle, Washington. Their solution can be installed on-prem or deployed in the cloud. It enables law firms and corporate legal teams to process, review, and manage their electronic data in response to legal matters.

Digital WarRoom Features:

  • “Drag and drop” interface for importing data
  • Automatically processes all data and metadata, indexing every word in each uploaded document, with OCR for image indexing
  • Granular searching using keywords and filters
  • Automatically creates privilege log entries for sensitive documents
  • Enables teams to redact sensitive data and add custom notes
  • Visual mapping of email correspondence, including a heatmap of how often users communicate, and a visualization tool for tracking email chains
  • Deduplication for more efficient storage

Plans And Pricing: Digital WarRoom is available via three packages, all of which include the above features. Pro($1,995/year/license) offers unlimited email support, 1 hour of installation support, and 2 hours of training. Single Matter ($250/month) supports one user, with 25 GB included, unlimited email support, and unlimited training. Private Cloud ($2,000/month) supports 50 users, with 500 GB included, unlimited email support and training, and an intuitive management console for viewing admin-level metrics and billing information. Pro deploys on-prem; Single Matter and Private Cloud are hosted.

Expert Insights’ Comments: Digital WarRoom makes it very easy to find specific data, with plenty of visualization options and a granular, but still user-friendly, search feature. The hosted versions of the platform comply with a wide range of data security standards (including ISO, SOC, PCI-DSS, and FISMA). The platform itself offers detailed audit logs for compliance. With this in mind, we recommend Digital WarRoom to individuals, small legal teams, and large law firms looking for an eDiscovery tool for litigation purposes.

DISCO Logo

Headquartered in Austin, Texas, DISCO is a provider of AI-powered legal software that helps businesses, law firms, and governments to streamline their eDiscovery, document review, and case management processes. Their cloud-based solutions are available standalone or can be integrated to provide a comprehensive platform that enables teams to manage the entire data discovery lifecycle, from legal requests to review, within one interface.

DISCO eDiscovery Features:

  • In-built AI tools streamline document reviews by prioritizing reviews based on contextual tags
  • Analytics tools help identify inconsistently coded data and similar documents that could be related
  • Real-time reporting on key metrics, with data visualization and email threading to supply context
  • Intuitive search functionality based on filters, with a Search Builder for more complex searches
  • Automatic OCR of images and PDFs so all documents can be text-searched
  • Similarity scoring for easier deduplication
  • SOC2 Type 2 and ISO 27001 certified, and GDPR and HIPAA compliant
  • Supports English, Spanish, Chinese (simplified), French, German, Japanese, Korean, and Portuguese

Plans And Pricing: Pricing for DISCO eDiscovery is available from DISCO upon request.

Expert Insights’ Comments: DISCO eDiscovery is a highly intuitive tool. Its key differentiator is its AI-powered automation and analytics features which make it easier for teams to index and organize their data. The search functionality is easy to use, even for less-technical users, and the platform offers extensive support and training via the DISCO University. Overall, we recommend DISCO eDiscovery for small- to mid-size organizations and law firms looking for a user-friendly eDiscovery tool that will help them inventory, organize, and search their data.

Everlaw Logo

Everlaw is an eDiscovery software provider headquartered in Oakland, California. Their advanced, cloud-based eDiscovery platform provides a suite of data discovery tools that enable businesses, law firms, and government agencies to upload, review, and produce legal documents. It also offers a range of collaboration features that help remote teams to work together on legal cases.

Everlaw Features:

  • Inventories, indexes, and analyzes a wide range of data types, including instant messages, emails, audio files, images, spreadsheets, and CAD files
  • Query color-coding enables users to quickly find data without having to use proprietary syntax searches or
  • Granular, AI-powered keyword search
  • Translation tool detects over 100 languages and transcribes media files
  • Upload speed of 900,000 documents per hour
  • Fast, easy redaction of metadata, full pages, spreadsheets, and media files
  • FedRAMP authorized, with in-built multi-factor authentication, single sign-on, location whitelisting, and user permissions

Plans And Pricing: Everlaw is available via cloud-based, web-based, and SaaS deployment options. Pricing is available from Everlaw upon request.

Expert Insights’ Comments: Everlaw is an advanced eDiscovery tool. Its fast upload and review speeds and granular search tool make it suitable for enterprises working with large volumes of data. The in-built security functionality and easy-to-use redaction feature make it well-suited to sensitive data handling. One of the platform’s standout features is its ability to process multi-media data, such as image and audio files—this could be particularly useful for healthcare organizations (e.g., for reviewing medical images).

Exterior Logo

Exterro is a legal governance, risk, and compliance (GRC) provider based in Portland, Oregon. They offer a range of solutions for data privacy, digital forensics, risk and compliance management, and eDiscovery. Exterro’s eDiscovery suite enables businesses to manage and optimize their eDiscovery processes, unifying data collection and review, labelling, project management, and stakeholder management, within a single platform.

Exterro eDiscovery Features:

  • Orchestrated workflows for managing the data preservation process
  • Automatically identifies critical electronically stored information (ESI) prior to collection to speed up early case assessment (ECA)
  • In-built project management tools help to coordinate eDiscovery tasks such as preservation, collection, processing, review, and production
  • Integrations with email, collaboration, and archiving tools (including Microsoft 365) to prevent accidental data deletion
  • Identifies relationships between custodians and content, with visualization tools that highlight key trends such as communications patterns
  • Automatically suggests labels for unreviewed documents based on their content and the context of previous labelling decisions

Plans And Pricing: Exterro eDiscovery pricing is available from Exterro upon request.

Expert Insights’ Comments: Exterro makes it easier for organizations to manage their eDiscovery workflows with in-built project management tools. Another of the platform’s key strengths lies in its support for reviewing data through automatic labelling and the visualization of relationships between data. We recommend Exterro eDiscovery for larger enterprises looking to streamline their existing eDiscovery workflows whilst retaining a high degree of control.

Logikcull Logo

Logikcull is a market-leading eDiscovery software provider headquartered in San Francisco, California. Logikcull’s eDiscovery platform is used by over 1,500 organizations worldwide, including government, educational institutions, corporations, and non-profits, to provide user-friendly, efficient, and reliable data discovery.

Logikcull eDiscovery Features:

  • “Drag and drop” interface and native integrations with Microsoft 365, Google Vault, Slack, and Box, for faster data imports
  • Automatic indexing and deduplication
  • Pre-defined search filters for quicker data discovery, including email to/from/cc, document types, and documents containing PII
  • Automatic hold notices, reminders, and tracking for more efficient legal holds
  • Automatic bulk redactions, privilege tagging, similar document detection, PII detection, and email threading
  • In-built encryption, two-factor authentication, role-based user permissions, antivirus and anti-malware scanning, and closed-loop sharing
  • On-prem, cloud, and web deployment, with mobile compatibility

Plans And Pricing: Logikcull is available via two pricing plans. Pay As You Go is their monthly plan, with pricing based on the amount of data (in GB) uploaded per month. It offers unlimited users, projects, downloads, 24/5 in-app support, and free initial onboarding support and training. Subscription Enterprise is their annual plan, which offers unlimited storage and projects, cloud integrations, A/V transcription, near-dupe detection, chat filtering for Slack, and premium support and training options. Pricing is available from Logikcull on request.

Expert Insights’ Comments: Logikcull’s document classification and filtering simplifies the search process, which, combined with an intuitive UI and effective automation, makes the platform very efficient and greatly reduces review times. Overall, we recommend Logikcull eDiscovery to SMBs and small- to mid-sized government, education, and law firms looking for a user-friendly eDiscovery tool that will help them process and review data more efficiently.

Nextpoint Logo

Headquartered in Chicago, Illinois, Nextpoint is a provider of eDiscovery and trial preparation technologies for legal teams. Their cloud-based platform enables small firms, right through to government agencies (like organizations in the Am Law 100), to easily import and review data, as well as organize data contextually to help build case timelines.

Nextpoint Features:

  • “Drag and drop” interface for importing unlimited amounts of data
  • Analytics for organizing data with automatic deduplication
  • Automatic data and metadata extraction utilizing OCR indexing of image files
  • Document review workflow with customizable coding for creating custom views, tags, and bulk actions
  • Standardized and custom production templates
  • Collaboration and case preparation tools enable users to designate depositions, exchange productions, manage transcripts, and build timelines
  • Comprehensive audit trails logging data access, views, edits, deletions, and downloads
  • Two-factor authentication, SSL encryption, permissions-based access at the case, folder, document level
  • SOC 2 compliant

Plans And Pricing: NextPoint is available via two plans. Single Project is available on a per user subscription basis, and offers unlimited data hosting with no additional import charges. All Access offers all Single Project features, plus unlimited projects and databases, a master account headquarters interface, advanced user permissions, global account search, and an annual CLE seminar. Pricing is available from Nextpoint upon request.

Expert Insights’ Comments: NextPoint is a user-friendly eDiscovery platform that makes it easy for legal teams to search for and review data. The solution includes many additional features that enables easier collaboration and case preparation. The solution’s per-user pricing, unlimited data hosting, and effective importing tools make it a cost-effective, yet robust, eDiscovery tool for small- to mid-sized organizations.

Relativity Logo

Chicago-based Relativity is a market-leading legal software provider that helps organizations manage their data and identify compliance and legal issues during litigation and investigations. Their RelativityOne platform is trusted by over 300,000 users globally, including corporate legal teams, law firms, and government agencies. Its broad eDiscovery feature set and open nature enables users to extend its functionality using applications from the Relativity App Hub. RelativityOne is available via on-prem, cloud, or hybrid deployment.

RelativityOne Features:

  • Integrates with popular enterprise tools to pull data from them directly, including Microsoft 365, Slack, and Google Workspace
  • Out-of-the-box workflow automation helps reduce manual workflows and human error
  • Visualize communication data (including emails, texts, and instant messages) as though it were being viewed in its original app, for clearer context
  • Translates single documents and large batches of data into over 100 languages
  • Redaction and highlighting tools to hide or draw attention to important information
  • Granular user permissions and access controls, including enabling access only to specific documents
  • ISO/IEC 27001, SOC 2 Type 2, and HIPAA compliant, and FedRAMP certified (RelativityOne Government)
  • 24/7/365 customer support

Plans And Pricing: RelativityOne is available on one-year or three-year commitments, with variable data tiers and platform customization options to help optimize costs. Pricing is available from Relativity upon request.

Expert Insights’ Comments: RelativityOne is a comprehensive eDiscovery tool that offers lots of customization—from custom layouts, views, and tabs, and the ability to integrate custom and developer-built apps via the App Hub. The platform is well-suited to large organizations and law firms looking for a powerful eDiscovery tool that they can mould to their specific needs.

Waterford Technologies logo

Waterford Technologies is an integrated compliance provider that offers archiving and compliance solutions for public and private sector businesses. ComplyKEY is their data management and compliance platform which allows IT, legal, and governance teams to preserve, search, and export data in response to eDiscovery and litigation requests.

WaterFord Technologies ComplyKEY Features:

  • Granular, conditional search functionality (uses Boolean, proximity, and fuzzy logics in addition to regular expressions searches) with a fast search response time
  • Flexible data retention policies, with the ability for users to set different retention periods for specific user groups or data types
  • Search filtering enables admins to hide certain information from appearing in search results according to its tags, e.g., hiding documents that contain credit card information
  • User access policies can be used to define which data users are allowed to view
  • Tamper-proof data store, so all records can be used as evidence in a court of law
  • Comprehensive audit trail of all activities carries out on each record

Plans And Pricing: ComplyKEY pricing is available from Waterford Technologies upon request.

Expert Insights’ Comments: ComplyKEY is a highly sophisticated eDiscovery and compliance tool. Its flexible data retention policies, role-based access, and comprehensive audit trails make this solution well-suited to organizations that need to prove compliance with strict data protection regulations such as PCI-DSS, HIPAA, and GDPR. The encrypted and tamperproof archive is another strong asset. Waterford Technologies also provide excellent customer support, which makes ComplyKEY accessible to SMBs as well as larger enterprises looking for an eDiscovery solution for compliance which offers deep technical functionality.

Reveal Data logo

ZyLAB ONE is an eDiscovery platform that helps corporations, law firms, and government agencies to manage litigation, investigation, and document review requests. Acquired by Reveal Data in 2023, the ZyLAB ONE platform can be deployed on-prem or in the cloud, and provides defensible, end-to-end data discovery.

ZyLAB ONE Features:

  • Integrations with Microsoft 365 and Google Workspace, and a “drag-and-drop” upload interface for streamlined data collection
  • In-place evidence preservation ensures that all records remain tamperproof so they can be used as evidence during litigation
  • AI-powered analytics highlights patterns within the data, identifies repeated documents, and highlights sensitive data for automatic redaction
  • Automatic anonymization or pseudonymization to help protect sensitive data
  • Automatic scheduling for legal hold communication
  • Audit trails and bates numbers labelling
  • ISO/IEC 27001, SOC 2 Type 2, CSA – Star 1, and HIPAA compliant

Plans And Pricing: Pricing for ZyLAB ONE is available from ZyLAB upon request.

Expert Insights’ Comments: ZyLAB ONE is a user-friendly eDiscovery solution, which also comes with comprehensive training so that all users can get the most out of the software—especially those without a technical background. The platform allows you to customize how you work and the powerful automation tools help to streamline the document indexing and review processes. We recommend ZyLAB ONE as a strong eDiscovery tool for SMBs, particularly those working with sensitive data or operating within the boundaries of strict compliance regulations.

The Top 10 eDiscovery Software - Expert Insights