Q&A: TitanHQ’s Sales Officer On How To Choose The Right Email Security Platform

Eddie Monaghan is Sales Enablement Officer for TitanHQ, a leading email, archiving, encryption, and web security provider. Monaghan has spent the last 12 years helping both enterprises and MSPs deploy effective email security solutions.

Expert Insights reached out to Monaghan for his insights on the email security threat landscape, his recommendations for CISOs looking to improve their email security resilience, and his predictions on email security trends in 2025 and beyond.

What are the biggest challenges facing organizations in the email security space today and how are threats evolving?

Two of the biggest challenges facing organizations today are both the level of sophistication in e-mail attacks, along with the level of professionalism of attacks.

In many cases, bad actors are operating more like major corporations as opposed to cyber criminals. These attackers have structed teams who will focus on a specific vertical or area of vulnerability. By conducting in-depth research on their targets, they can launch highly targeted e-mail campaigns that catch even the most cautious employee.

These malicious e-mail campaigns often use sophisticated tools that may have been initially developed for legitimate uses but have now been co-opted for cybercrime. These tools combined with the professional level of social engineering, represent a concerning and ever evolving threat landscape for organizations of all sizes.

How does the SpamTitan and broader TitanHQ platform help to teams address these challenges, and how do you differentiate the platform in this competitive space?

TitanHQ takes a full 360-degree approach to e-mail security. We realize that the native security tools that come as standard with e-mail platforms are no longer enough to stem the ever-rising tide of attacks.

Today it is all about taking a layered approach. TitanHQ offers organizations the ability to block malicious e-mail content at the point of entry, while also monitoring the internal environment for those professional level social engineering attacks. We then go a step further by addressing the Human Risk element educating users on how to recognize and head off potential threats continually as the landscape evolves.

What are your top recommendations for CISOs in the process of looking for an email security solution?

1.  Make sure you are speaking with an e-mail security vendor that is deploying both AI and LLM in their layers of protection. Bad actors are deploying the latest in AI to infiltrate users’ inboxes. Therefore, it is imperative that security vendors protect these inboxes with best technology in the same space.

2. Look for pedigree in an e-mail security solution. Is this vendor new to e-mail security? If not for how long have they been protecting users’ inboxes? Some of the earliest elements of internet communication are still utilized in e-mail. Understanding and having experience in these is equally as important as understanding the latest e-mail technology. Ideally, you should be speaking with a vendor that has a rounded offering and incorporates both traditional and innovative tools to protect your team.

3. Ask each vendor how they make sure that your end users are aware of the latest threats and how they prepare your end users to combat these. Human Risk is the “last mile” of email security. Your email security vendor is best placed to educate your users in these risks. A good email security vendor will use intelligence garnered securing user inboxes as the basis to educate users.

What trends do you expect to see in the email security space in 2025?

1. We will see even more utilization of AI, by both threat (actors to create phishing campaigns) and vendors (to improve detection rates). 

2.  There will be more multi thread attacks with bad actors augmenting e-mail attacks with text messaging and AI powered voice impersonation calls.

3.  We’ll see more focus by vendors on providing security on the main email platforms like M365 and Workspace, as more customers move their e-mail into these environments.

5. In your view, what should organizations’ top email security planning priorities for 2025 be?

First, take a close look at what solutions you currently have in place with a view to investigating how effective these solutions are with respect to the ever-evolving threat landscape.

Are the current solutions using technologies like AI and LLM? When is the last time their current vendor updated the product and are they comfortable that it is fulfilling all their requirements? Also, when is their current solution due for renewal? Between 120 and 90 days from renewal date is often a good the best time to review option.

Second – make sure that they have all users enrolled in phishing simulation campaigns that are designed to identify the latest and most sophisticated e-mail threats.

And finally, ensure that MFA is deployed across all e-mail accounts using app-based authentication as opposed to SMS.

Further Reading

• Learn more about TitanHQ. 
• Read our guide to the Top 11 Email Security Gateways.